The Daebak Company Reviews 

Any interaction with this company is always great. The customer service is impeccable. For as long as I've been a subscriber , I have never had any negative experience.

Your site should not have an option for DHL express delivery because you obviously cannot deliver in 2-3 days after placing an order.
Plus you shouldn’t be asking for reviews multiple times when the product HAS NOT arrived yet.

20/10/23

Not sure about pagience and understanding, I think it’s more of a no choice situation.
With all the feedbacks you are receiving regarding delayed shipments, I don’t think it’s good enough to say you’re doing all you can to deliver as soon as etc etc.
It’s just not good enough. I’ve NEVER experienced opting for a DHL EXPRESS delivery which did not arrive in 2-3 days MAX even if it came from the US. Anyway, thanks for the generic reply.

Ordered a Mystery Box in June, knowing it had a 60 day lead time. 4 months later there is still no update on when this will ship. Their Facebook page is inundated with messages asking for updates on orders that were placed months ago which have received no response. They also recently opened a GoFundMe site to ask for money to complete the orders we already paid for. All this while still taking new orders. I've requested a refund multiple times and have filed a complaint with my credit card company.
When I first started shopping with them they were excellent, but this past year they have gotten worse and worse.

Like everyone else I have placed an order last July and I have not received anything till today. I don't think I will ever receive something even if I paid. I do not recommend...

I am a repetitive customer of Daebak and have consistently found them to be provide quality service while meeting product expectations.

I have been ordering from them for years. Something has changed in the company and not for good. They charged me for my summer subscription box in May and I never received it. Then they had the nerve to charge me for the fall box. I emailed them and got a generic response back. I had to contact my bank to dispute the charges. I used to really like this company but now I will never order again.

Like everyone else, I placed an order months ago and got no status updates. I reached out to customer service, and they replied a few days later with the typical "so sorry, we'll look into this". A few more days passed and I reached back out. I got no response this time. Nothing got solved, and no one will reply if you keep asking them for any information.

I ordered a bts album in august of 2023 and it’s been over 2 months and still have not received my package, I could have used the money spent on the album for a million different things.

I ordered and paid a MONTH ago. It has not been fulfilled.

I ordered a Jimin Vogue 2023 TWO MONTHS AGO‼️ at this point I need a REFUND pls after TWO MONTHS‼️ They should at least contact me 😡 ITS ABOUT TO BE OCTOBER⁉️

They don’t respond to emails and don’t ship out your items. Even when they are listed as in stock.
I have been in an almost year long nightmare with this company. It started with a preorder last year the never got shipped to me and when they responded to my emails they didn’t have it any more. This was super frustrating because I had emailed about the item a time or two before it shipped and had gotten blown off with “oh yeah it’s coming. We’re processing”. If I had gotten a response where they actually checked what they said they checked when I emailed the first time, I may have been able to order the item from another place. By the time it shipped and arrived the limited edition item was sold out everywhere. They eventually offered me a store credit refund along with some extra compensation but it took another email or two after it was offered to get anyone to actually process what they had offered. I finally got it about 6 months after the initial order, 3-4 after I received the order.

I try to be very understanding and forgiving. I’ve worked in customer service jobs where people are grouchy and a pain. I get that sometimes people make mistakes so I decided to use the store credit to give them another chance. I also didn’t want to take the expensive hit. I placed another order to give them a second chance. That was on April 6th. It still hasn’t arrived. All items were listed as in stock and when they decide to respond to my many emails there was months of we’re working on it and the company only gives us a small number at a time excuses. I finally emailed saying the package should be emailed or I should have a refund given to me by the 6th of September. They apologized and said they’d get working on it. A week later on September 6 a shipping label got made. It has sat with the company for the last two weeks apparently g just waiting to be picked up.

My story is the same as everyone’s. Ordered an item in May with no movement on it for 3 months. I was told that the item, which was in stock when I bought it was ACTUALLY out of stock.

Fine, when is the expected restock? The staff has no clue. How can you run a business and not be able to at least estimate when an item is back in stock?

Fine. Let me get something else. I am currently here waiting to see the fate of my second order. I’m honestly not expecting much at this rate. Buyer beware.

I highly recommend KPOPOMO for your buying needs. They have faithfully fulfilled my orders on time and quickly, so I have no idea how other companies are doing just fine and this one can’t follow through.

So, this place is probably just a scam.

Edit: the item is now listed as “sold out” and “unfulfilled”. So I am now right back where I was. Please don’t order from these people.

I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of interns posting stories about their meals in Korea. Unresponsive or complete liars over email. Absolutely the worst buying experience ever. I’m probably eating the cost.

Not much for sale. Mostly SOLD out of all items.
Takes forever to get your merchandise. I'm still waiting for an order from May 2023 and it's September 2023. This is the last time I order. I had been a faithful fan for years. From the beginning, I told everyone wonderful things about this company on my social pages on fb and Insta. Now I feel they lost whatever drive they had to become a great company and don't care too much about us. My most recent customer service email was rude. I don't know who is writing for them now but that person needs a lesson on customer service etiquette. I'm done Howard and Jo!

Daebak is great amazing. But I miss some stuff like the cheese ramen, also the volcano some thing I forgot the name but it was a face wash and it’s gone.

Good product description; easy checkout.

The company used to be amazing but now that I’ve cancelled my subscription and before when I asked for it to be on hold they keep charging me money and they’ve refunded me before but now they are refusing to refund me for an order I’ve never purchased as I unsubscribed months ago and instead are offering me a $10 USD gift card for an order that was almost $55 USD for a mistake they made they are also taking days to respond just disappointed I loved this company before and would’ve done anything for it but now I’m upset

I had recently moved so my order wasn’t getting to me. The company quickly rectified this by replacing my order with a gift card. Afterwards, I wasn’t able to get my order shipped to me. Once again, they worked hard and kept in constant contact with me while they fixed this issue. The professionalism of this company is out of this world. I’m so appreciative, and can’t thank them enough!!

Very slow on orders compared to before. usually orders would ship within a week or two but now its been months and my order still hasnt shipped.

I ordered a twice ready to be pre order album (directly when it was for pre order sale) and first of all after the album released I had to wait like two months till it arrived and also did not got any pre order benefits. But that was not it, normally you would get 5 photocard and one massage photocard in that album but I got 4 and one massage photocard. I got the other versions at a local store and they were fine. Maybe I’m gonna order something at your store in the future but not kpop albums.