Delighted to get fresh bottled milk delivered to my doorstep. Clearly what with pandemic, lockdowns etc plus early days teething troubles the deliveries have been fairly random but it looks like... See more
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AWFUL customer service. Nobody responds to emails and there is no other way to contact them. The same as everyone else leaving reviews, my deliveries stopped turning up but our payments had been taken... See more
Very poor. No contact number to speak to anyone and no one replies to their email. Despite cancelling the direct debit - they then charged the card directly - leading to us having to cancel our ca... See more
I signed up thinking this would be a good option considering COVID-19. After having someone call me non-stop to get me to complete my order, money has now left my account with no actual goods delivere... See more
Company details
Written by the company
Order your milk the smart way. Support your local milkman straight from your smartphone. find the best rated local milkman and order your weekly milk.
Contact info
DairyDrop - 10th Floor, 3 Hardman St, Manchester, M3 3HF, manchester, United Kingdom
- enquiries@dairydrop.com
- dairydrop.com
1.5
Bad
126 reviews
Hasn’t replied to negative reviews
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Milk deliveries no more!
Registered for milk deliveries.
Money was taken, no deliveries were made.
I complained, asked for a refund, which was denied. Instead they informed me delivery would start 10 days later and on days I didn’t ask for. Fine. I then went through the process of cancelling as laid out in their app. Got confirmation that everything was cancelled.
Money was taken 4 weeks later, no milk deliveries received, so clearly they cancelled this with the dairy farm but didn't cancel the payments. I naturally asked for my money back and again they are not refunding. They say they’ll be in touch. Service is awful - a complete shambles. I get that they are busy but it’s how they react, denying refunds and being really difficult that’s bad.
May 4, 2020
Unprompted review
Reply from Dairydrop
Hi Christine,
Sorry to see you've left us a 1-start review.
Many apologies about this. As this was in the heat of the first wave of the pandemic, meaning we were particularly busy in the office. I trust that our accounts department has refunded you for this now and we do apologise for any delays you had to your order.
Thanks,
Dairy Drop Support
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