Dairy Queen Reviews 

187
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving tiny portions, cold food, and poor quality meals that completely failed to match their expectations. People also mentioned encountering rude staff members, long waiting times, and extremely slow service at the drive-through windows across multiple visits. Though some customers experienced serious issues, some reviewers were happy with the delicious ice cream options available at various stores. Visitors additionally noted that certain locations offered wonderful desserts and exceptionally sweet employees who made their overall visits pleasant and enjoyable.

What people talk about most

Product

Clients share ambiguous opinions on product, noting that while items like ice cream and burgers offer initial... See more

Quality

Customers had negative experiences with quality, expressing strong disappointment over unappealing tastes,... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with extremely slow wait... See more

Location

Customers consistently note ambiguous experiences with location, expressing profound disappointment over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a small sundae and was surprised to receive a portion about the size of a baby food jar. A flat beverage lid could have been used instead of the dome lid. There was only a small hint of sauc... See more

Rated 2 out of 5 stars

I try to be positive leaving reviews about different businesses. But this time... it blew my mind how stupid a person can be. We drive up to the Dairy Queen on Regent Avenue in Winnipeg MB. There was... See more

Rated 2 out of 5 stars

New chicken tenders suck loved old crispy ones. You are done having my regular business. The ranch is very bad as well.

Rated 2 out of 5 stars

I spent $30 and 2 of the 4 items I ordered were not right. I ordered 2 blizzards, both were supposed to be made with chocolate soft serve and have chocolate syrup mixed in as well as the candy I wante... See more


Company details

  1. Restaurant
  2. also in
  3. Food Products Supplier
  4. Take Away Service

Information provided by various external sources

Dairy Queen is an American chain of soft serve ice cream and fast-food restaurants owned by International Dairy Queen, Inc.,


Contact info

2.0

Poor

TrustScore 2 out of 5

187 reviews

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2.0

All reviews

(187)

70 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible Time At Dairy Queen.

I have ordered a blizzard from Dairy Queen for a long time. Recently when I order a blizzard it comes to me melted, either through the drive thru or dine in.

The last time I was their service was so slow, I was waiting in line with a friend for 34 minutes. There were three workers and only one was doing her job correctly and efficiently. The manager was also present and when I asked what was taking so long she just looked at me and returned watching the workers. A guy in front of me was there to pick up a door dash order, water and some food. He was there just a long as I was in line. He talked to the manger and asked if he could get the door dash order and the manager, just said they were working on it. After a couple more minutes he asked again, she responded the same and added for him to be patient. He mentioned the fact the two of the workers were hardly working. She rolled her eyes and continued to watch the employees. He scoffed and said you are not a very good manager. She responded saying she was a awesome manger and that he needs to stop talking. She said that the door dash people are rude and they have been having problems with them a lot.

I have no clue why Dairy Queen is so slow, but there food is going downhill as well. I ordered the 4 piece chicken basket with gravy. The fries were super soggy and you could see the grease falling off the fries. The gravy container wasn't even half full.

The work of there employees lately is extremely terrible and lazy.

May 16, 2023
Unprompted review
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Rated 1 out of 5 stars

Teenage Management.

A lot of Dairy Queen locations are run by teenagers.

Almost every time that I go thru the drive-thru and order hot food and ice creams for my family….I am given the ice creams first and then forced to pull up and wait for the hot food.

The problem is that while I am waiting…..I am watching the ice creams melt and drip all over my car seats, steering wheel and myself.

Wouldn’t it make more sense to give me the hot food first and then the ice creams or better yet give me my entire order all at the same time?

My children really don’t like getting their ice creams…..seeing evidence that their 53 year old father’s tongue was swept all over their cones.

May 13, 2023
Unprompted review
Rated 1 out of 5 stars

A Deal that I can't get

I received a message saying that I can have a small blizzard for $.85, but I can't actually get it. The message just disappears after a few minutes.

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

Hayward, Wisconsin

Hayward, Wisconsin Dairy Queen: I'm not sure what's going on at this store, but the service has left a LOT to be desired lately. I feel sorry for the manager.
I've witnessed some of the staff members just standing around while this older guy(assuming it's the manager)... is scrambling to fill all the orders, the lines at
The drive thru when I've been there have not been super long (compared to other places: El;
McDonald's.) But you will be stuck in
Line for way longer than it should ever, reasonably take to get your food. I've seen this happen 3 times already in less than 2 months.
I'm not trying again. If it's not convenient, it's not worth it, and there are so many better options to choose from.

March 9, 2023
Unprompted review
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Rated 3 out of 5 stars

So I take my kids to get ice cream as a…

So I take my kids to get ice cream as a treat. They get thirsty - charged me $1.29 for a cup of water. Yes I will say that again $1.29 for a cup of water. Braum's sorry we missed you- I took them around the corner thought this would be easier. Staff was polite - but $1.29 for a cup of water - come on! Don't know what I was thinking but I paid for it. Next time Braum's!

January 22, 2023
Unprompted review
Rated 5 out of 5 stars

MANAGER'S PERFORMANCE

I had given a review last Nov 21 about an unhonoured coupon though it was initially my mistake not to have given it prior to paying. I would like this time to commend Amit, the manager, for DQ White Rock at 152 st, Surrey for having taken the time to call me and provide input. He was very understanding of the situation and I would like to really provide him my appreciation to his call.

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

They always get orders wrong.

Like one night when my dad was going to DQ, I specifically asked for an Oreo shake, but guess what? They didn't get the Oreo shake! THEY GAVE ME THE WORST KIND OF SHAKE: THE COTTON CANDY SHAKE! If I could give this stupid crap 0 stars I would.

June 27, 2022
Unprompted review
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Rated 1 out of 5 stars

Ice Milk & Salt !!!

We ordered a Peanut Buster Parfait at the DQ located at 1075 - 8th Street North, Kamloops, CA V2B 8R9. I overheard one of the 6 East Indian workers who work there say: "Do we have any peanuts? Where are the peanuts?" After a few minutes an East Indian woman came from the back area with a clear plastic bag of peanuts, cut a hole in the bottom of the bag and poured peanuts (and 1/8 cup of salt) in the bottom of my parfait cup. After a few more minutes I received my 'Peanut Buster Parfait' which, apart from the fudge and peanuts, was completely liquid. If you're going to hire people under the Foreign Temporary Workers program, kindly ensure that they are properly trained as my 'Peanut Buster Parfait' was so salty and liquid that it was inedible. I will never go back to that DQ ever again.

August 31, 2022
Unprompted review
Rated 1 out of 5 stars

won't go back

Forgot to put the names on top of my special order cake. Tried to blow it by me as they knew.

Don't ever prepay here. Milton store.

Don't even rely on them. I confirmed the order in person, in writing and by phone. They still messed it up

June 17, 2022
Unprompted review
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Rated 1 out of 5 stars

Lied about ice cream freezer breakdown

Hopewell, VA. DQ
On Wednesday ordered an Oreo cookie ice cream cake for my 4 yr old granddaughter's birthday. Was told I had to order 48 hours ahead. No problem, I could pick the cake up on Saturday. I didn't ask for it to have writing on it because she wanted it just like the picture. On Saturday my husband went to pick up the cake at 3:00 pm . He was told the ice cream freezer broke. They made the cake but it melted overnight. My husband was very upset and told them they could have called us to let us know ASAP so we could make other arrangements! Now, we have no cake for the kids! The girl replied, "well it didn't have any writing on it". My hubby responded, it didn't need to ! She suggested we go to colonial heights location as they have them premade. My husband then called to see if I wanted one of the other cakes they had. There was 1 that said happy mother's day and 1 with happy birthday. I then told him they were lying. If the ice cream freezer broke they wouldn't have other premade cakes in there. They would have melted along with ours and they certainly wouldn't have one that says happy mother's day!

May 14, 2022
Unprompted review
Rated 1 out of 5 stars

Went to DQ in Jasper Texas

Went to DQ in Jasper Texas. Don’t go. Jasper will burn your food. The girls are not very friendly. The burger was good but fries were very under cooked and the jalitos were very burned and the tacos were greasy greasy.

February 2, 2022
Unprompted review
Rated 1 out of 5 stars

We went the other night because it was…

We went the other night because it was on way home. We ordered qty 2 chicken strip meals with fries , a #5 meal and a bacon cheeseburger meal. I asked for onion rings with the #5. She said total 28.00 and change. We get up there and pay. She gives us our bags and I look in it and there is no #5 with onion rings. I said “you guys messed order up. We wanted #5 with onion rings” She said “It’s not on receipt” I handed back the debit card and she gave me receipt and card and asked me to pull forward until it was done. We did so even though we had been in line a while, we’re tired after Xmas shopping and it was raining hard. A few mins later they bring the bag I look in it and now it’s onion rings and fries. No #5 still. So I told the girl and… again she wants me to wait and pay again. I told her just forget it I was tired of waiting. I get home knowing I didn’t get dinner. Pull the kids 4 piece strips out and they both have onion rings. My kids hate onions. So I took them out and half -ed the fries we got second time between them. After all that 3 of the 4 people we wanted dinner for, didn’t get either what they wanted or none at all.

December 25, 2021
Unprompted review
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Rated 1 out of 5 stars

Avoid going to this krap hole

Avoid going to this krap hole
they can find to manage how to get food out normally
they close dinning room cuz they only have 3 ppl working
I never heard of this Bull
This store needs to go out of business

October 6, 2021
Unprompted review
Rated 1 out of 5 stars

Dundee’s Dairy Queen

Dundee Dairy Queen is the worst Dairy Queen ever. I worked there and they treated me with such disrespect. I was a manager after the second week we opened and was until yesterday when I quit because of poor management and lying. Also on how when I talk to the owner he treated me with disrespect as well as the son, yelling at me like I am two years old. I went to go return my uniform and just because I quit they threaten to call the cops on me for absolutely no reason when I was just returning my uniform just like every other employee does, me and one other fellow employee. I also was banned from Dairy Queen and their other business that is right next-door when I have done nothing to them. I think it is really crappy and how an owner can treat someone like that after I put my blood sweat and tears into that job working multiple overtime shifts coming in on my day off etc. they leave Dairy Queen to run with 16 year old kids running it. No offense to them but they do not do anything for this company or anything for their employees other than treat them like crap with poor management and lying. The place is going to fall apart because every employee knows that the management is so bad as well as the lying that they are all quitting. I really hope this gets figured out because they should not be running a store if they don’t even know how to run it.

September 18, 2021
Unprompted review
Rated 1 out of 5 stars

They are horrible they have nothing…

They are horrible they have nothing there they suck and they take forever just to make one ice cream I asked for the dipped cone and she put it in a cup and it all melted before I can eat it please I don't recommend u go to dairy queen there the worst

August 12, 2021
Unprompted review

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