Daisy Grace Reviews 

terrible customer service. drop shipping items from China then making people pay over £21 in shipping cost if you want to return it. Or giving 3.50 refund if they don't want to pay the. 

Exhaustion and scamming people.

clothing is extremely low quality . Very cheap fabric. A completely different colour in person. You can buy something of shein for £5-£7 and it will be better quality and you can actually return it. This brand drop shipped from China anyway.no where on the website does it tell customers this by the way. they make because send the item back to a new york address. Strange when the tracking shows it's drop shipped from China

Scammers don't give them your money

This company is misrepresenting their products and ends up scamming their customers by providing expensive overseas return addresses (US if you're in the UK, UK if you're in the US) or a 10% refund of the original purchase price. I wish I had read the reviews before buying, the only positive ones are likely the company trying to combat their ever decreasing rating. If you decide to initiate a chargeback (& are successful) due to the business's unethical return practices, you will receive multiple threatening emails from fraudulent personnel (including a fake attorney) in an attempt to get you to remove the chargeback or face legal repercussions. Again, all the emails are scams, just like this company.

Trading Standards need to intervene as this company is breaching regulations selling clothes that look nothing like their website! They are copying images from other companies like Commense as the photos are exactly same except when I purchased the same trousers from Commense they were much better quality. I contact Daisy Grace to complain and all they offered was 20% off despite the quality being so poor and faults with stitching that I can not wear them. They refused a refund unless I pay for international return which is the same price as the trousers. DO NOT BUY FROM THIS COMPANY IT IS A CON!!!

Wish I had read these reviews before purchasing. Shipping took forever, only to find out they sent me the wrong length. I commented on their IG post and I got one of those fake cutesy replies asking to DM them and they’d fix the issue. Once I emailed they responded by asking for pictures and….videos (?) of the pants and the tags, weird but ok. I sent them. Then they asked for a picture of the bag the item was packaged and mailed in. I threw that away, I have an online receipt, pants have tags and are unworn. Why would I need a bag? The best they could do was offer a 20% discount so I could spend more money on their website…. If I returned the pants and paid for return shipping.. FROM THE US TO THE UK!! It would cost almost as much as the pants. So I’d be paying for their mistake and left pantless. ridiculous. THE PANTS AREN’T EVEN CUTE. They look cheap, that slightly shiny thick fabric and thick elastic waist. They don’t accentuate the body like they advertise. They’re way too loose on the hips. Instagram advertising at its best.

Total scam. The two trousers I got look nothing like the ones in the ad. They have an elastic band in the back and look really cheap, not a real fitted cut. Returning cost was very expensive. I had to get my credit card company involved to arbitrage this. Luckily, it settled in my favour in the end.

Ordered two pairs of trousers in large (as I thought these would fit a size 12) but they did not fit sadly, too small. The quality was also poor. They took weeks to arrive and now I have been asked to pay for shipping back to new York from the UK, which costs as much as the trousers did. Should have read the small print, avoid to avoid disappointment and expense!

SCAM WARNING

UK customers are told to return their items to the US at their own cost.

US customers are told to return their items to the UK at their own cost.

Horrible experience and a scummy company. Clothes are poor quality.

From china, poor quality, long time to arrive, and expensive. Horrible fit. And the return is more expensive than the pants. Im giving two stars because the customer services was very responsive.

The pants I purchased was scratchy and of poor see through material. The sender's address was in Illinois but they company required the return to go to the UK. It is just another barrier for the customer to not get their money back on a scam.

Avoid. I purchase a pair or black pants and the quality is poor. After a couple of wears, the material started to pill. I emailed to provide that feedback and they responded to say its too bad because it is 30days since I received my pants. Not a happy customer

The white pants are very see through and overall constructed from poor material. In my opinion, the advertising on Instagram does not reflect what I received. The pants are baggier and has elastic at the back, which then looks like sweat pants made from polyester. Should avoid as they expect you to pay for return and it is expensive outside of UK. Which means you are forced to keep an item that you won't wear. I bought the mocha and the white and both are very disappointing.

Came broken and the company will not fix. DO NOT BUY FROM THEM.

This has drop shipping written all over it.

They claimed to make high quality trousers but what turned up was cheap fabric and an elasticated waistband.

The trousers took nearly three weeks to arrive despite having marketed themselves as a UK based brand with a website specifically for UK custom. This is the drop shipping red flag.

Their returns policy states that the customer pays for returns. This is fine but not when the only option for a ‘returns address’ is based in New York, USA.

I purchased two pairs for sizing (planned to return what didn’t fit or exchange for another colour). Item looks nothing like the pictures and videos. Just a basic pair of synthetic pants you could get from Kmart. I did purchase the long length which were long so they might be worth it for someone who needs longer leg pants, but not worth it for the price tbh even the “sale” price which is always on sale. Returning/exchanging is made difficult as they advise you to purchase what you want to exchange for and THEN they will give you details to return the original items. This is particularly scammy. I asked for the return details first and they eventually sent me a random address in the UK which was going to cost me almost the same price as the pants just to return them. Absolute waste of time and money. Like the other reviews, I wish I read them before buying.

So far not having good experience with customer service. Since they are contacted via email and take days to respond. Now I got on to see the reviews on this daisy grace company and feeling like I probably got scammed already. I haven't received my pants yet they are still on the way. However, as soon as I ordered my pants I realized I put the wrong size. I emailed literally the second after and customer service responded couple days after saying "we will let you know if able to fix it." Which not super helpful in my opinion. I would recommend not to purchase from this store as customer service takes long to reply and shipping you can only do in 14 days which is initiated by emailing which if i need to return will probably not be able to with how slow they are in getting back. Recommend not to purchase and it is a scam in money!!

Do not buy from this company

Cannot provide pants in the right size

Refuse to provide refund or local return address

You’ve been warned. Do not buy

Jela was more than helpful with my return experience. I wish more establishments were like this.

STAY AWAY! False advertising and gas-lighting customer service!
I am extremely disappointed in the wide leg pants I received from Daisy grace and their poor customer service. I purchased 2 pairs of pants after seeing their advertisements on Instagram. What I received looked like a cheap copy of what was advertised on their website and on Instagram. Their pants were baggier than pictured, made from cheap fabric (although I wasn’t expecting much for the price) and most disappointing was that they have a scrunched up elasticised waist band at the back (which explains the extra material making them baggier). They look like sweat pants gone wrong. The photos are clearly either heavily photoshopped or they are photos of different pants - none of the photos on the listings show an elasticised waist band. Customer service was completely useless - they do not take complaints seriously and basically copy and paste standard responses they send to every customer who complains. When I clearly showed them images of the advertised pants that have a flat waist band compared to what I received, they didn’t address the issue at all and responded with a standard response about the pants being “constructed from good quality materials.” Despite the false advertising they refuse to pay for return shipping (which is so expensive when outside of the UK) so you are basically forced to keep a useless item you’ll never wear. So buyer beware - if u purchase from this website expect poor quality copies of other branded pants and don’t expect to get a refund bc you’ll be spending the same amount on return shipping. Please do yourself a favour and stay away from Daisy grace.

Don’t risk it! The pants I ordered were just okay, but they didn’t fit. It turns out they have a 14 day return/shipping policy that requires you to initiate via email to even receive shipping instructions. I was down to 11 days by the time I got a response from the company. As the return shipping costs are up to the buyer, I had no idea it was to be returned shipped to the UK! My shipping costs would be a wash for purchasing the item! The company offered a 10% return credit if I opted not to return the item. It’s deceptive. I’m disappointed this was backed by Oprah. What a joke.

I ordered a jacket which was great quality and really beautiful, but unfortunately too big. Customer support provided me a discount code for the purchase value to re-purchase the item in the correct size. I was pleased with the customer service.