Daisy Maid Reviews 

57
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently state that the staff members are exceptionally thorough, extremely hardworking, and always keep everyone well-informed about any unexpected schedule adjustments. Local people truly appreciate the reliable, high-quality cleaning service that consistently leaves their living spaces shining clean, beautiful, and wonderfully tidy every single time. Some reviewers were not happy with the customer service provided, explicitly noting that certain interactions felt quite rude and unhelpful. Some people also mentioned facing frustrating communication obstacles and feeling deeply disappointed when trying to properly resolve complaints through the main agency.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising cleaners for being punctual,... See more

Service

Users describe positive interactions with service, highlighting punctuality, thoroughness, and exceptional... See more

Customer service

People report ambiguous experiences with customer service regarding responsiveness and support. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication from Daisy Maid. The service provided was very good. The cleaning service was excellent, I was extremely happy with Carol who was very thorough and hardworking. Very competitive pr... See more

Company replied

Rated 5 out of 5 stars

The process of registering and booking a cleaner was thorough but straightforward. Our cleaner came on time, asked what our priorities were, did a good clean of the whole house and did more than her a... See more

Company replied

Rated 5 out of 5 stars

I called at short notice and needed a cleaner within 2 hours. They not only provided and amazing team to assist but constantly contacted me to ensure everything went smooth and I had nothing to worry... See more

Company replied

Rated 5 out of 5 stars

We have been using Daisy Maid for several years and find the whole experience very smooth efficient and satisfying Our cleaner is very good at keeping us informed of any changes to her schedule. S... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(57)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Daisy Maid - Marianna

Marianna has been cleaning our house for several years and always does a first class job. We are very lucky to have her.

June 22, 2026
Unprompted review
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Reply from Daisy Maid

Thank you Jenny. Several years of first class work speaks for itself, and we feel lucky to have Marianna too. We will make sure she sees this.

The Daisy Maid team

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Rated 5 out of 5 stars

Extremely professional clean

The diligence and professionalism were second to none as was the respect shown for the property. The clean process itself was thorough, and the results achieved were commendable. Thoroughly recommended

June 3, 2026
Unprompted review
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Reply from Daisy Maid

Thank you Nick. Respect for the property matters as much as the results, so it is good to hear both were there. Much appreciated.

The Daisy Maid team

Rated 5 out of 5 stars

Lauren went above and beyond

Lauren went above and beyond. She was thorough and respectful. A joy to work with.

June 9, 2026
Unprompted review
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Reply from Daisy Maid

Thanks Caryn. Thorough and respectful is exactly what we want to hear, and Lauren will be delighted with this.

The Daisy Maid team

Rated 5 out of 5 stars

excellent service

The lady that Daisy Maid sent was so nice and really cared about her work. An excellent clean from a very nice person

April 27, 2026
Unprompted review
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Reply from Daisy Maid

Thank you Anne. Someone who genuinely cares about their work makes all the difference, and we are glad that came through. We will pass your kind words on.

The Daisy Maid team

Rated 5 out of 5 stars

June is a great cleaner and does my…

June is a great cleaner and does my ironing. I love her work.

March 3, 2026
Unprompted review
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Reply from Daisy Maid

Thanks very much for this. June will be delighted to hear it, and we are glad she has the ironing covered for you too.

The Daisy Maid team

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Rated 1 out of 5 stars

Avoid at all cost!

Avoid at all cost!

Clients are lovely

Was a cleaner - I was treated poorly!

Some staff let the company down, they don’t remember who works or who they send out then blame you for someone else’s mistakes

They are unprofessional and rude especially Liz

If you want poor quality work and poor customer service!

They told me they would do the references but I found out from referee there was no approach by them !

I’m an experienced housekeeper with versatile experience in domestic/commercial cleaning. I did the job well,

However they treat all
Staff poorly so can’t keep them !

January 23, 2026
Unprompted review
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Reply from Daisy Maid

Thank you for raising this. Reviews from people who have worked with us matter as much as those from clients, and what you have described is not the standard we want to set.

I am not going to discuss an individual's circumstances in a public reply, but I would like to look into it properly, particularly the point about references not being taken up, which is something we should be able to evidence either way. Please email me at redford@daisymaid.cleaning marked for my attention and I will look into it personally.

Redford, Director, Daisy Maid

Rated 5 out of 5 stars

I have had 2 lovely ladies to clean for…

I have had 2 lovely ladies to clean for me Claire and Sarah .
They were professional caring and attention to detail excellent .I cannot praise them enough as they left my home sparkling .I would highly recommend them .They are a credit to the company

August 28, 2025
Unprompted review
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Reply from Daisy Maid

What a lovely review, thank you Caroline. Claire and Sarah will both be really pleased to see this, and we agree they are a credit to us. Thank you for the recommendation.

The Daisy Maid team

Rated 5 out of 5 stars

Fast, thorough and friendly

Chloe came at short notice last week and provided an excellent first class clean. Fast, thorough and friendly.
Thanks

June 20, 2025
Unprompted review
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Reply from Daisy Maid

Thanks Justin. Short notice bookings are where we most want to come good, so it is great that Chloe delivered. We will pass this on to her.

The Daisy Maid team

Rated 5 out of 5 stars

Ladies - thank you

The housekeeping ladies do a great job.
Staff at base are supportive.

May 27, 2025
Unprompted review
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Reply from Daisy Maid

Thank you. Good to hear that both the housekeeping and the support from the office are working well for you. Much appreciated.

The Daisy Maid team

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Rated 5 out of 5 stars

Excellent clean Tunbridge Wells

Excellent clean. Reliable and friendly cleaning in Tunbridge Wells - I love coming home to a clean house!

November 20, 2024
Unprompted review
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Reply from Daisy Maid

Thanks Harriet. Coming home to a clean house is exactly the point, and we are glad we can be reliable about it.

The Daisy Maid team

Rated 5 out of 5 stars

Reliable, friendly and thorough!

Such a thorough clean and so friendly. Always reliable and on time

November 11, 2024
Unprompted review
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Reply from Daisy Maid

Thank you Ellie. Turning up on time every time matters just as much as the clean itself, so this is great to hear.

The Daisy Maid team

Rated 5 out of 5 stars

Spotless - great service

Thank you so much for a wonderful clean! Really paid attention to detail and very friendly :) makes such a difference!
Tonbridge based and can fully recommend - very reliable.

November 15, 2024
Unprompted review
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Reply from Daisy Maid

Thanks Oliver, this is lovely to read. Attention to detail is what we push for, and we are really glad it makes a difference for you. Thank you for the recommendation.

The Daisy Maid team

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