Daisy Maison Reviews 

1,682
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers had a great experience with this company. Customers consistently praise the products for being beautiful, unique, and well-made, often exceeding expectations and matching descriptions. Many people highlight the efficient order process and the helpfulness of the company's responses to inquiries. Reviewers frequently commend the quick delivery and careful packaging, ensuring items arrive promptly and in perfect condition. However, some customers also noted concerns regarding product quality, describing items as flimsy, cheap-looking, or not matching website images. A few people also experienced slow delivery or received damaged items, occasionally missing crucial deadlines.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment, citing poor... See more

Order

Reviewers mention positive feedback about order, with many praising the quick processing and delivery of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great little company ...responded super quick to any correspondence...and got my order out to me in time for the wedding ( which was possibly going to be a problem at the time ) for which I am really... See more

Rated 5 out of 5 stars

Seen them advertised a lot & decided to order a name sign & pebble art picture for our friends wedding. They arrived quickly & well packaged. Really pleased with them and our friends were so happy, es... See more

Rated 5 out of 5 stars

Really straight forward glitch free process and the items I ordered (personalised wedding signs) were perfect. The items came in good time and were well packaged. Great experience from start to... See more

Rated 5 out of 5 stars

The picture was as described & beautifully made. Great quality & a reasonable price. I would definitely buy from them again. My lovely friend who’s getting married will love it.


Company details

  1. Gift Shop

Written by the company

Welcome to Daisy Maison, the home of beautiful, personalised gifts. Every product in our collection is designed, produced and dispatched by us from our studio in Lancashire. We work tirelessly to ensure that our range of beautiful, personalised gifts is forever growing, always made to perfection and guaranteed to have a little bit of wow and whole lot of love.❤️


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,682)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

What a poor excuse of a company

What a poor excuse of a company. I emailed the day I received my order to say I was not happy with it and this was the appalling response I got.
We replied to your email regarding this yesterday.
There is nothing wrong with the picture you have received.
If you are unhappy with the item, you are welcome to return this for a full refund

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Daisy Maison gifts

I absolutely love Daisy Maison gifts, it’s brilliant that you can personalise them, the pebble pictures are gorgeous, this will be the 3rd one I’m ordering. 😁

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful exquisite designs

Beautiful exquisite designs, well packaged and delivery on time. Third time I have ordered the pebble art, and I have just ordered another 3 pictures, they are fabulously made and friends I have gifted these to have been really happy

August 29, 2024
Unprompted review
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Rated 5 out of 5 stars

First class!

I ordered a pebble picture, last minute, and received the most gorgeous creation! Thank you so much ❤️

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely product great quality

The product is lovely and great quality and bigger than I expected. My address had only partly gone through with my order but I was contacted to rectify this and order was then very swiftly dispatched.

September 1, 2024
Unprompted review
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Rated 5 out of 5 stars

First class service

First class service. I forgot to add a wee dog on to picture and i asked in comments if that was possible…. It arrived, its amazeballs….. and has the wee dog. So pleased.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

I have received my order today which has been delivered broken. I contacted Daisy Maison immediately and I have been blocked with no way of contacting them. Terrible customer service, would not recommend.

August 27, 2024
Unprompted review
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Rated 2 out of 5 stars

Pebble family warning

When I received my order I was so disappointed. I had ordered a pebble family plaque to celebrate the birth of a grandchild. I ordered 2 adults figures, 1 child, 1 baby and a dog. On their order form there are tick boxes/number boxes for the make up of a family including one for "baby" What I received was 2 adults, 2 children and a dog. I contacted Daisy Maison and sent a picture and the reply was I got what I ordered - no I didn't. A second child standing is not a baby! There was no offer to rectify and no offer of a refund if they couldn't do a baby. Whilst the quality of the item was fine I now have a useless gift - waste of money.

July 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Poor customer service

I placed an order and paid extra for express delivery. The billing and shipping addresses on my order were different and my order was shipped to the wrong address. Whilst the print is lovely.. customer service hasn't been great. No offer of rectification. Just 'were not sure how this happened' and then ignored. Which would put me off buying from them again.
There seems to be a common theme with poor customer service from them and as you can see from the below reviews, they only reply to the positive ones. They have also been deleting my comments from their social medias.

August 13, 2024
Unprompted review

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