Me and my sister Vanessa really needed the items that we ordered for my mom's 95th Birthday gift and the sneakers for my aunt who is 91 and they could not process my order. I was highly disappoint... See more
Company replied
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See what reviewers are saying
After reading site reviews I am not confident I will be acquiring my order. After reading reviews, I attempted to contact customer service by phone and line was constantly busy as I had read. I used t... See more
I am back to RAVE about my product. I ordered a custom duvet cover for my Liverpool obsessed son’s bedroom. The product is absolutely gorgeous. I previously gave a less than stellar review about the c... See more
Company replied
I am extremely disappointed with this company. They took my money immediately, and they have never delivered the order.
Company details
Written by the company
The most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Dalabshop because we have your back!
Contact info
10 Anson Road #22-02 InternationalPlaza, 079903, Singapore, Singapore
- +1 (910) 250 9291
- support@dalabshop.com
- dalabshop.com
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Awesome quality which I was super…
Awesome quality which I was super worried about. But my son will love it!
November 11, 2022
I should of had my order by now
I should of had my order by now, but I can't seem to get anyone to help explain why I haven't received my order yet. It's been almost 3 weeks. And the only reason why I even ordered it, was cause I'm having a surprise party for my fiancee and he loves Guns And Roses. I'm very disappointed
October 29, 2022
2nd time ordering and the entire…
2nd time ordering and the entire process was simple.
October 26, 2022
Reply from Dalabshop
Hi Karolyn,
Thank you for taking the time to write this review for us. We take great pride in the quality of our products, so thank you for recognizing this in your kind review! Thank you for taking the time to provide feedback! We look forward to seeing you again soon!
It’s been a month and I still haven’t…
It’s been a month and I still haven’t received my order
September 22, 2022
Reply from Dalabshop
We are so sorry for the late response. Because we are having a lot of requests from customers, we cannot reply to your review earlier. We want to extend our apologies for the negative experience you had.
As we checked, your order was delivered to the provided address on October 24th and we also sent the email to inform your tracking number. For further concern, please do not hesitate to reply our email, we will be more than happy to assist.
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Did not receive the product ordered.
October 15, 2022
Reply from Dalabshop
We are so sorry for the late response. Because we are having a lot of requests from customers, we cannot reply to your review earlier. We want to extend our apologies for the negative experience you had.
As we checked, your order was delivered to the provided address on October 15th and we also sent the email to inform your tracking number. For further concern, please do not hesitate to reply our email, we will be more than happy to assist.
I still haven't received my beating…
I still haven't received my beating stuff I'm still waiting for it I don't know what's going on or use a ripping me off
October 12, 2022
Reply from Dalabshop
We are so sorry for the late response. Because we are having a lot of requests from customers, we cannot reply to your review earlier. We want to extend our apologies for the negative experience you had.
As we checked, your order was delivered to the provided address on October 21th and we also sent the email to inform your tracking number. For further concern, please do not hesitate to reply our email, we will be more than happy to assist.
Yogi Bedding
This was sent to my great grandchildren. They love going to Yogi Bears campgrounds. They were very happy with the bedding.
September 20, 2022
Reply from Dalabshop
Hi Grammas,
I'm delighted to hear you are satisfied with your purchase! We take pride in our product's quality, so thank you for recognizing this in your kind review! Thank you for taking the time to let us know how we did! It was an honor to serve you!
Where is my order
I have yet to receive my product and have no idea where it is. Can’t call anyone because I only get a busy signal on the phone. Never got a receipt or was let know the shipping status. My money was taken promptly though
September 3, 2022
Reply from Dalabshop
Hi Jason,
We deeply apologize that you still have not received your order. Because carrier's facility is being overloaded, orders might take more time than usual to arrive. We understand this must be a disappointment but rest assured that we did not expect this to happen.
Regarding the status of your order, it is on the way to you and we expect that you will receive it in a next few days. We hope that you can sympathize and be patient with us.
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I have not been kept informed of the…
I have not been kept informed of the items I have ordered. So I cannot rate this company as of yet ....no shipping emails have come and I am still waiting for updates as to the arrival of items ordered. Also ...tracking does not work
September 13, 2022
Reply from Dalabshop
Hi Melissa,
We are so sorry to hear the problem that you are facing. We did send an email included your tracking number and also a link to track it. Please help us check your Inbox and receive the latest status of your order. We hope this would not cause much inconvenience to you.
I spent way to much for a darn cover I…
I spent way to much for a darn cover I ordered a freaking blanket with matching pillow cases the blanket is so thin I guess ur suppose to fit ur blanket in there but hey maybe have the zipper at least half the thing can open that way I could fit a blanket I wish I had time to sent it back and get a refund
September 14, 2022
Reply from Dalabshop
Hi Boomer,
We deeply apologize that you did not have a good experience when using our service. We sent an email to receive further information about your issue so that we can provide a solution as soon as possible. Thus, please help us check your Inbox and reply our email promptly.
We would love to hear from you.
The bathroom set is not center it got…
The bathroom set is not center it got like half of the picture on it. It looks real bootleg. Looks nothing like the picture on the website.
September 9, 2022
Reply from Dalabshop
Hi Antonio,
We sincerely apologize for hearing the problem that you are facing. We did send an email to receive further information about your issue so that we can provide a solution as soon as possible. Thus, please help us check your Inbox and reply our email promptly.
We are looking forward to hearing from you.
This was the worst customer service…
This was the worst customer service ever, it took about 2 months to receive my order. I emailed them to advise I didn’t receive my Ralph Lauren Polo Shower curtain set for my son home warming party. After sending an email I received my package 3 days later, no response from my email. The packaging was terrible, the rugs had creases because of the package. I ordered the royal blue Ralph Lauren Polo shower set, it looks purple. I emailed them about my order and requested my money back and no response from the company. I also called the phone number and it’s a busy sound, SCAM!! DO NOT BUY!!
August 18, 2022
Unprompted review
Reply from Dalabshop
Hi Sheronda,
First of all, we sincerely apologize that you did not have a good experience when using our service. Because carrier's facility is being overloaded, your order need more time than usual to arrive.
Our call center is having some technical problems so please contact us via this email address. We hope this would not cause much inconvenience to you.
We sent an email to receive a photo of whole item so please help us check your Inbox. When we receive enough information from you, we can find a solution to rectify this issue easier.
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Small mishap on zip code but a fast…
Small mishap on zip code but a fast response to let me know everything was fixed and soon product will be in it way ,thank you
July 23, 2022
Reply from Dalabshop
Hi Barbara,
Thank you for taking the time to write this review for us. We take great pride in the quality of our products, so thank you for recognizing this in your kind review! Thank you for taking the time to provide feedback! We look forward to seeing you again soon!
The duvet cover is beautiful
The duvet cover is beautiful. I love the soft fabric. Although it took longer than I thought it would to arrive, the customer service support was fantastic, letting me know what was going on every step of the way.
July 14, 2022
Unprompted review
Reply from Dalabshop
Hi Customer,
I'm delighted to hear you are satisfied with your purchase! We take pride in our product's quality, so thank you for recognizing this in your kind review! Thank you for taking the time to let us know how we did! It was an honor to serve you!
It took a while to get it
It took a while to get it, but when my Tree of Life bedspread came it did *not* disappoint! I love it....it was worth waiting for.
July 11, 2022
Reply from Dalabshop
Hi KIMBERLY,
We highly appreciate your patience for the shipping time. You have been an amazing customer and we are extremely grateful to have your business.
We delighted to hear you love our product! We take pride in our product's quality, so thank you for recognizing this in your kind review! Thank you for taking the time to let us know how we did! It was an honor to serve you!
The worst online shopping experience…
The worst online shopping experience I’ve ever had.. Made a purchase on 06/27/2022.. I received an email three days later on 06/30 saying the package is going to a “remote country” according to your carrier!!! and it will take 30 business days to be delivered!!!! I have sent at Least 20 packages in 2022 to same address with Amazon and eBay. Never took than 10 calendar days at the latest. this remote country (Jordan) has more logistics, transportations and international delivery providers than where you located. (FedEx, UPS, DHL, Aramex, etc…)
However, I received a purchase cancellation email the following day 07/01 for the amount I paid… it’s been 6 days and no money was refunded to my card
July 6, 2022
Reply from Dalabshop
Hi Amer,
First of all, we sincerely apologize that you did not have a good experience when using our service. Regarding the notification about the remote country, we only informed exactly the thing we received from carrier due to lack of transportation. We understand this must be a disappointment but rest assured that we did not expect this to happen.
Because the estimated time for receiving a refund is about 10 business days, please be patient with this time frame. If you still have not receive your payment after that, please contact our support email for further support.
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Delivery time was fantastic
Delivery time was fantastic! Material of the shirt was perfect. The size however was a little bit smaller than anticipated. When ordering, I would recommend ordering a size up.
June 30, 2022
Unprompted review
Reply from Dalabshop
Hi Katie,
Thank you for being our customer! You have been an amazing customer and we are extremely grateful to have your business.
Besides, we are so sorry to hear that the size of our product was a little bit smaller than expected. We hope this would not cause much inconvenience to you.
For further concern, please do not hesitate to contact us, we will be more than happy to assist.
Reply from Dalabshop
Hi MARK,
We totally understand this is a big disappointment because your order takes more time than normal for delivery. But rest assured that we did not expect this to happen. Due to increased order for the holiday season and the complicated situation of Covid-19, the shipping unit has been overloaded and we could only apologize for the delays.
As we checked, you will receive this order in a next few days and we also sent an email included your tracking number. We hope that you can sympathize and be patient with us.
This company is the worst company to do…
This company is the worst company to do business with I order a Dior Shower curtain set And the shower curtain did not look like the picture at all the colors was not vibrant the print did not come out good at all it was blurry in the background. The Dior logo was running off the shower curtain. This company has beautiful pictures of different things they sell on they page but unfortunately they do a terrible job at mimicking the pictures so this is also false advertising I will be reporting this company to the better business bureau. This company also have a telephone number that is not working. I told them I sent the items back to them and I wanted a refund they tell me to take a picture of they mistake so they can see it which is crazy if I tell you I don’t want it I’m sending it back than that’s my right and respect it no I don’t want you to try and do it over because it should have been done right the first time especially when you are charging over a 100$ for this terrible Ass curtain set this company needs to do better don’t waist your money or your time.
June 8, 2022
Unprompted review
Reply from Dalabshop
Hi Tina,
We sincerely apologize that you did not have a good experience when using our service. Our call center is having some technical problems so please contact us via email address.
The return Policy on our website did clearly mention that you need contact us first if your order has any problem. Moreover, you can only return your order when your request is approved. It also means that we can only receive a return product when we can determine it is our fault and you order is having the problems as mentioned.
Thus, please send a photo of your item to our email address so that we can provide further support. We would greatly appreciate your support in this situation.
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