Dallader Reviews 190

Placed an order for work boots that were steel toe and was sent an email from the service department saying boots have been discontinued and to choose a different type. I replied with a different selection that again were steel toe and the company sends me a pair of SWAT boots that aren’t steel toe. I informed the service department they sent me the wrong boots and first they offered me $5.00 as a refund and keep the wrong boots they sent me, I replied and said that’s unacceptable I wanted the boots I ordered. They replied in kind and said the best they could do was refund me $10.00 and I keep the wrong boots they shipped. I again replied back to the service department and explained my disappointment in their business. I did everything they asked me to do by supplying them with a different kind of work boot with steel toes or a composite toe because that’s a requirement in my line of work and they won’t honor their confirmation for the order placed or their commitment to the customer. I even offered to return the boots they sent me by mistake and the company refuses to make the order correct. This company Dallader doesn’t even warrant a one star rating!

I wish I could leave a 0 for a review. They are that bad.
My shoes arrived about 2 sizes too small. I tried to go to their service department but only ended up chasing my tail there. Do not buy from this scam company.

Shoes came relatively timely but were way too small. After sending cutomer service pictures of my order, this is the response I received."Dear Customer
I'm sorry for the inconvenience
About items you purchase on our website
Our products are manufactured by measuring the average data of most people and are manufactured according to specific standards.
This product is made from the same materials as described
Different batches of products may have certain differences
Because everyone's feet are different, the feeling of use may be different. If you think the product is not the right size, it is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product.
If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective
best wishes
Customer service team

A big F U to this company. I will fight this through Paypal.

These are dishonest people
Sent wrong sized shoes
Refused refund or replacement
Offered to let me ship shoes to China at my expense.

PS Shoes are cheap junk, no materials label. I could have accepted that since they were inexpensive, but the wrong size shoes are worthless.