Dalton Carpet One Floor & Home Reviews 

24
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our experience with Vanessa was great. She helped make our ideas come to fruition with enthusiasm! The installation crew, lead by Manuel, were professional and polite. So happy to have our beautiful n... See more

Company replied

Rated 5 out of 5 stars

Meet all time lines I requested from delivery of hard wood floors to installation... Installers were excellent and completed job earlier than originally quoted. They were very careful with moving... See more

Company replied

Rated 5 out of 5 stars

Justin is a great person to work with. Very knowledgeable. We were very happy with our floors and the service they provided. I definitely recommend Dalton Flooring. And Justin Aldridge. Thank you... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Locally owned and operated since 1978, Dalton Carpet One Floor & Home is your complete flooring source for hardwood, carpet, laminate, tile, stone, vinyl, area rugs and more! With a full staff of interior designers and certified flooring installers, home improvement and redecorating projects are always easier at Dalton Carpet One. We're proud to offer you the strongest warranties, the lowest prices and the highest quality flooring installation at Dalton Carpet One.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(24)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our experience with Vanessa was great

Our experience with Vanessa was great. She helped make our ideas come to fruition with enthusiasm! The installation crew, lead by Manuel, were professional and polite. So happy to have our beautiful new bathroom!

June 29, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Lisa,

We appreciate you taking the time to write this 5-Star review! We always enjoy hearing from our happy customers! We will be sure to let Vanessa and the installation team know you had a great experience working with them.

We hope you enjoy your new bathroom!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Advertisement
Rated 5 out of 5 stars

Justin Aldridge

Justin is a great person to work with. Very knowledgeable. We were very happy with our floors and the service they provided.
I definitely recommend Dalton Flooring. And Justin Aldridge.
Thank you guys very much,
Bridgett Hunt

June 23, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Bridgett,

Thank you for taking the time write a review! We are glad to hear you enjoyed working with Justin, he's fantastic! We will be sure to let Justin know you gave him a shout out!

We hope you enjoy your new floors!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

2 Thumbs Up!!!

Meet all time lines I requested from delivery of hard wood floors to installation... Installers were excellent and completed job earlier than originally quoted. They were very careful with moving furniture and putting back in place.
Thumbs up to installing crew!!!
From start to finish from sales associates making great recommendations on what would look best to the final end product.
I highly recommend to all!!!

June 23, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Jim,

Thank you for your 5-Star review! We are so happy to hear you had a wonderful experience working with Dalton Carpet One. We will be sure to let Justin, Vanessa and the installation team know you bragged on them!

We hope you enjoy your new floors and we look forward to working with you again in the future!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

I had water damage in my house

I had water damage in my house. 6 rooms needed re-carpeting, and they took care of it handily. Installation was done in hours and it looks great.

May 12, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Justin,

Thank you for taking the time to write us a review! We are sorry to hear you had to deal with water damage in your home, but are glad to hear you had a good experience with Dalton Carpet One!

We hope you enjoy your new carpet!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

Justin was very helpful

Justin was very helpful. He listened to our questions and answered them. Carpet was ordered and installed in a very timely manner.

May 11, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

David and Carol,

Thank you for writing a review! Justin is fantastic and will be happy to hear your positive feedback!

We hope you enjoy your new flooring and we look forward to working with you again in the future!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Advertisement
Rated 4 out of 5 stars

Salesman was great!

May 6, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Julia,

Thank you for taking the time to write a review! We are glad you enjoyed working with Justin and we will be sure to let him know! Thank you for choosing Dalton Carpet One and we look forward to working with you again in the future.

Enjoy your new flooring!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

Justin was extremely patient with me …

Justin was extremely patient with me and took the time to find what I was looking for. I love my backsplash and highly recommend him.

May 5, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Jessica,

Thank you for your review! We always appreciate hearing positive feedback from our customers. Justin is absolutely wonderful and we will make sure to pass on your kind words. We hope you enjoy your new backsplash!

We look forward to working with you again on your next project!

Best wishes,
Kristin Hash
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

great experience

Justin was. Pleasure to deals with from beginning to end. . Also the installation crew was professional and on time .

March 13, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Hi, Mike!

Thank you so much for sharing your experience with us! We love hearing from our satisfied customers :) It is so wonderful to hear that you are so pleased with Justin and the installation crew! We hope you enjoy your new floors and we look forward to working with you again in the future!

Best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

Very helpful every step of the way!

We had the 2 Chris's working with us on our floor remodeling project. They were very patient with me changing my mind a few times! They were very honest and always pleasant when we spoke. No matter how many times I called them. I am so happy with my new floor! I highly recommend them. They will be with you every step of the way!

March 3, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Lori,

We truly appreciate your support of Dalton Carpet One! Thank you for leaving such kind words about Chris and Brock. They will be thrilled to hear that you left a review for them! We love hearing that you are so happy with your new floor! :) We hope you enjoy it for years to come!

We look forward to working with you again in the future!

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor & Home

Advertisement
Rated 5 out of 5 stars

Excellent service and installation of hardwood floors.

Our salesman, Justin, was fabulous from start to finish. We first came in just to look and get ideas. Not ready to start the process yet. He gave us his card and asked us to give him a call whenever we were ready. No pressure tactics! Yeah! We came back a few weeks later and he walked us through each step, came on-site during installation, and called the day after to follow up. Installers did an excellent job and were personable and careful with our stuff. We could not be happier. Will definitely return to Dalton when carpets need replacing in a few years.

March 2, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Bob and Maggie,

We truly appreciate you taking the time to write this review! Justin is a wonderful salesman, and we are glad to hear that you were able to work with him! We strive to always make our customers feel comfortable and happy with their purchases, so we love knowing that you had such a great experience. :)

We hope you enjoy your new carpet and we look forward to working with you again when it needs replacing.

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

Best in class service

Great price, product and services.

March 2, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Don,

Thank you so much for your support of Dalton Carpet One! We love hearing from our happy customers. It is great to hear that you think our service is best in class! We hope you enjoy your new floors, and we look forward to working with you again in the future.

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor & Home

Rated 5 out of 5 stars

Excellent Service and Installation!

Sales team very knowledgeable and informative, with excellent installers. Great experience!

January 31, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

MS,

We appreciate you taking the time to write this review. We just love hearing from our customers! It is truly wonderful to hear that you had such a great experience. We look forward to working with you again in the future!

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor and Home

Rated 5 out of 5 stars

Basement carpeting at my residence

The job was done on scheduled and punctually. The two gentlemen who laid the carpet are well experienced and very good at what they do. The manager of the store, Chris Boyd, was very helpful in assisting us select the grade of carpet for our needs. I am truly satisfied with the manager and with David and Gonzalo the men who laid the carpet.

January 30, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Mario,

Thank you for taking the time to write such a great review! Everyone at Dalton Carpet One appreciates the kind words :) We do pride ourselves in fantastic installation, and I am glad you were able to experience for yourself. Chris, David, and Gonzalo will all be pleased to hear about your satisfaction.

We hope you enjoy your new carpet for years to come, and we look forward to working with you again!

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor and Home

Advertisement
Rated 5 out of 5 stars

Great service

Exceptional quality and service! I have used them for 3 different homes now.

January 30, 2017
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Gail,

Wow! It is SO great to hear that after two homes, you still think of us for your flooring and home needs! Thank you for your continued loyalty to Dalton Carpet One. We truly appreciate you taking the time to write this review.

Enjoy your new floors! We look forward to working with you again in the future!

All the best,
Adrienne Dean
Marketing Manager, Dalton Carpet One Floor and Home

Rated 5 out of 5 stars

Great service -- conscientious work

A basement flood caused us to replace all the carpeting in our finished basement, and the Dalton folks found the pattern we had ordered 10 years ago. Their installers were conscientious guys and careful workers -- and when they actually found a flaw in the carpet (which is hard for me to see) they reported it to the office, who had them install for our comfort, but is planning replacement carpet again, to be installed at our convenience. Couldn't ask for more.

December 3, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Beth,

Oh no! I am sorry to hear your basement flooded! However, I am so glad we were able to replace the carpet to your liking. We truly appreciate your support of Dalton Carpet One. We hope you enjoy your new floors and that you think of us for any future projects.

All the best,
Adrienne Dean
Marketing Manager
Dalton Carpet One Floor and Home

Rated 5 out of 5 stars

Fantastic

Extremely satisfied with the product purchased, the installers, and the sales representative. Would recommend this company to anyone who is looking to get flooring done right with exceptional service.

October 27, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Andrew,

Thank you so much for taking the time to write this review! It is wonderful to hear that you are extremely satisfied with everything from the product, your sales rep, and the installers. We appreciate your support of Dalton Carpet One and your recommendations to others! :)

We hope you enjoy your flooring for years to come! We look forward to working with you again in the future!

Best,
Adrienne Dean
Marketing Manager
Dalton Carpet One Floor and Home

Rated 5 out of 5 stars

Another Great Experience!

This is the secound time I purchased from Dalton Carpets. Once again I'm very satisfied! Justin Aldridge went above and beyond and the installers were great again!

October 22, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Nancy,

Thank you for your support of Dalton Carpet One! We truly appreciate you coming back for a second time :) It is so wonderful to hear that you are very satisfied! I am sure Justin will be pleased to hear that you spoke so highly of him. We do have a great team of installers, and I am glad you were able to experience that for yourself.

We look forward to working with you for a third time! Enjoy your new floors.

Best,
Adrienne Dean
Marketing Manager
Dalton Carpet One Floor and Home

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent price, quality and customer service.

October 11, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Hi, Selina!

Thank you so much for taking the time to write this review! We truly appreciate your support of Dalton Carpet One. It is great to hear that our price, quality, and service were all excellent.

We hope you enjoy your new floors and think of us for any future projects!

All the best,
Adrienne Dean
Marketing Manager
Dalton Carpet One Floor and Home

Rated 5 out of 5 stars

Cathy's Lake House

Very Professional, Courteous and Dependable. Will definitely use them again in the future!

September 27, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Andy and Cathy,

Thank you so much for taking the time to write this review! We love hearing from our happy customers! It is so good to hear that you were satisfied and that you think of us as Professional, Courteous, and Dependable.

We look forward to working with you again in the future. Enjoy your new floors!

All the best,
Adrienne Dean
Marketing Manager
Dalton Carpet One

Rated 5 out of 5 stars

Great experience, highly recommend!

Very easy to work with, quick installation, no hassle whatsoever. Floors look great!

September 9, 2016
Unprompted review
Dalton Carpet One Floor & Home logo

Reply from Dalton Carpet One Floor & Home

Rider Family,

It is so good to hear that you had such a great experience with Dalton Carpet One and that you would highly recommend us! We appreciate your support. We love hearing from our happy customers, so thank you for taking the time to write this review.

I hope you enjoy your new floors! We look forward to working with you again in the future. :)

Best,
Adrienne Dean
Marketing Manager
Dalton Carpet One

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look