Dalvey Reviews 

I purchased a ‘Sedan’ clock from Dalvey. It was promptly dispatched and beautifully packaged. The product quality is first rate. I found Customer Services to be very empathetic and helpful. They only communicate via email, but responses are quick and helpful. In my experience, this is an excellent family company, based in Scotland and highly recommended.

Extremely Disappointed – Poor Customer Service and No Response to Return Request

I ordered a jacket from this company for £144.00, and what I received was completely different from what was advertised on their website.

On 26 September 2026, I emailed the company requesting return instructions and a refund. Instead of providing the return information, they asked me to send photographs of the jacket I received alongside pictures of the jacket advertised on their website.

I complied with their request and sent all the photographs as instructed. Since then, I have sent numerous follow-up emails, but to date, I have received absolutely no response.

I find this completely unacceptable and extremely unprofessional. I paid £144.00 for a product that was not as advertised, and now the company appears to be ignoring my requests to return it.

This experience has left me questioning whether this company is genuine and trustworthy. I feel completely let down and would strongly advise others to think twice before purchasing from this website.

I would not recommend this company based on my experience.

I purchased a compass as a gift. I had it engraved in three places. The compass is lovely as is the presentation box, and the engraving has been done beautifully. The order was completed quickly and I received information on my Order Form to track the item.
I will leave it to the recipient of this gift to try it out, but as of now, I am highly pleased with my purchase.

I ordered 2 engraved compasses for my kids' Confirmations and they LOVED it! I paid up for the beautiful mahogany wood presentation boxes (highly recommend), and had a personalized inscription on the back and Bible verses on the inside.

They were a big hit at the celebration dinner afterwards and I think the kids really really appreciated such a high-quality, heirloom, customized thoughtful gift.

The shipping was fast and arrived within a week.

Love the heritage and richness of history with Dalvey and highly recommend this as a very thoughtful, beautiful, well-made Confirmation, wedding, or Communion gift.

I ordered a compass and pocket watch for my husband on the occasion of our anniversary. The items are beautiful and he loves them. The pocket watch didn't tell time correctly from the time we received it. I reached out to dalvey and got a response right away. They asked for pictures and after receiving them coordinated a return to have the watch fixed. I am so impressed! No problems with receiving the watch back which we did get it back yesterday. Waiting to see if it is telling time correctly as my husband has it with him but Dalvey did time trials before sending it back after it was fixed so I am confident it is fixed. They also replaced the loop on top of the watch because it had broken off. This was all covered under warranty. I am very impressed with this company and will definitely order from them again knowing they take great pride in their products and customer service. Thank you so much!

Very disappointed with the compass i received. the engraving was put in the wrong spot.
I checked and rechecked and I know I am correct.
This is something that cannot be fixed as its engraving.
The front of the compass has an oval shape, that is where on the website order form is where I put the initials. Why would I want them on the back,,,, Christmas present fail

I was a bit undecided whether to proceed or not, based on some reviews, but I am so glad I did it. I was actually met by a superior client service - prompt, polite, effective - and received a perfect delivery. The parcel was cerefully packed. Inside it, a high quality, beautifully crafted and presented, product. The mahogany presentation box is entirely worth its price, absolutely sleek and tasteful. Thank you, Dalvey!

We bought a watch from them 3 1/2 years ago as a gift, and the recipient has worn it less than 20 times. Last week, the minute hand fell off. In my opinion, this is basically a fashion watch of questionable quality. Very disappointed. I would not support this brand again.

I bought a pocket watch from Davley about 5 years ago, and unfortunately, the winder got broken and fell out.

Contacted Dalvey to ask if they could help and received a prompt reply with clear instructions. After confirming the problem by emailing some photos of the watch, I shipped it back to them.

The repair was carried out in a timely manner and the watch safely returned to me. All for a very reasonable price.

Communication with the team was excellent, the service from start to finish was great, and I'm extremely happy with the result.

I had an exceptional experience with Dalvey when placing a corporate order for personalized watches. From the very beginning, the team supported me at every step — providing engraving previews for each model, coordinating the process with great attention to detail, and ensuring smooth delivery to the UAE.

Even when I needed to urgently place a last-minute order for an additional watch, they made it happen — just in time for our celebration.

Huge thanks to the entire team, and special appreciation to Alexander and Jarryd for their professionalism, responsiveness, and care. Highly recommended!

A birthday present for my husband. I got it today to give it to him in 6 weeks.

The flask with compass is stunning. He is going to love it...... i know.

Well worth the money

1000045335 - Brilliant order, crazy fast shipping even with engraving. Very well packaged! Thanks

Horrendous failure to properly ship international goods. No customer service assistance to clear customs. DO NOT BUY.

Failed to properly classify goods for customs clearance. Failed to provide information to carrier. I am now stuck trying to complete customs worksheets for carrier - nearly impossible. No idea if we will ever get these goods. No one at company has replied to me or carrier. Gone dark.

I’ve made an order on Thursday evening I emailed customer service to confirm how long to adjust and to ship the gift I ordered takes, because of Christmas they said they would prioritise my order. It’s now Saturday morning and I just received it and it’s packed so well I’m so excited to gift it to the special someone I ordered it for and customer service is so good I’m very pleased with Jarryd, very helpful and very kind acted so fast I’m shocked to receive this gift so quickly

I cannot recommend this company enough. I ordered a personalised for my son. It is absolutely beautiful and arrived so quickly! I wish more companies were like this. Amazing service, thank you.

I recently purchased a personalised compass for my boyfriend, and I couldn't be happier with both the product and the customer service experience. The compass itself is beautifully crafted and the personalisation was done perfectly, making it a unique and meaningful gift.

The customer service was exceptional from start to finish. They promptly answered my questions and ensured that my special requests were met.

This has been a fantastic experience, and I highly recommend this product and company to anyone looking for a special, high-quality gift with outstanding service.

Thank you so much!

I purchased a compass as a gift. And while it hasn’t been unwrapped or used yet by the recipient, ordering and delivery were SUPERB and extremely fast (rush delivery, barely 2 days, with an inscription).

I examined the product before wrapping it, and it seems truly exquisite: heavy and robust, beautifully detailed.

I have always loved the voyager travel clocks
they have now stopped selling them .
They have also stopped customer service it is now
non existant no spares no repairs just sorry we cannot help, I would never want to buy a watch from them once it is discontioud and out of warranty
you might as well bin it .

I recently had an experience with Dalvey that can only be described as world-class. As a customer, I encountered an issue with a money clip wallet that I had received as a gift. Upon reaching out to their customer service team, I was met with immediate, considerate, and effective communication that genuinely sought to resolve my concern.

From the very first interaction, the Dalvey customer service team exemplified dedication and professionalism. They efficiently coordinated an investigation into the issue and were consistently prompt and courteous in their responses.

In a display of exceptional customer service, Dalvey offered to replace the damaged money clip wallet from their current range free of charge. They even entertained my request to personalise the new item with an engraving, adding an extra special touch to an already outstanding solution. This is testament to their commitment to going above and beyond for their customers.

The replacement money clip wallet I received is incredible – a true reflection of the high-quality, luxury products that Dalvey is renowned for. Not only does the wallet exemplify excellent craftsmanship, but it also embodies a tangible representation of Dalvey's dedication to customer satisfaction.

It's not just the products that stand out, but also the people behind them. The customer service team at Dalvey are a mirror image of their products – top-tier, distinguished, and indeed world-class. Their approach to resolving customer issues is commendable, proving that Dalvey not only provides superior products, but they also prioritise their customers' experiences and satisfaction.

In conclusion, my experience with Dalvey has been extraordinary. Their world-class service, coupled with their superior quality products, truly sets them apart in the industry. I am proud to be a Dalvey customer and look forward to continuing to support their incredible products in the future.

Rating: ★★★★★ (5/5)

Just had delivery of a compass (ordered as a special gift) & I’m so impressed with the quality & the service. The compass is beautiful, the engraving perfect, and the packaging is lovely, well worthy of giving as a gift. From order to delivery was less than 2 days- very impressive. I would absolutely recommend this company & would def order again. I don’t often write reviews, but in this case, they absolutely deserve it.