Ticketex Reviews 4

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.0

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience

I received my tickets from TicketEx without any issues. To be honest, I was initially a bit hesitant to use the website, but I decided to give it a try for Anne Frank House tickets.
The process mentioned that tickets would be delivered 7–10 days before the travel date, which made me a little anxious at first since I had no option but to wait. However, the vouchers arrived around 10 days before my visit, just as promised.
In the end, I was able to secure tickets for this sold-out attraction completely hassle-free.
Thank you!

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest Traveling Ticket Platform

1.⁠ The design of the checkout flow is not good that they still confirm and debit your money even they don't have ticket to confirm the booking
2.⁠ ⁠⁠then the refund progress amount is not honest, not the same as the ordering amount. Unlike other merchant, they didn't cancel your original order to stop the payment debit. But they choose to refund to you but the refund amount is not correct.
3.⁠ There was ⁠⁠really such a long long progress on the follow up, switching between what’s app and email, but I am still waiting for the refund variance.

January 21, 2026
Unprompted review
Show reviews in all languages. (4 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look