Good company clothes good quality. Pleasant staff. I had trouble with the courier EVRI collecting my return parcel after four attempts I'm still waiting.Spoke with someone at Damart who is now on th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Postage is a bit excessive - I'm sure it doesn't really cost £3.99 for four very light pieces of lingerie. And they took a very long time to arrive - I had been asked for a review before I had even s... See more
Company replied
Damart always gives a good service. The website is easy to use and I also like reading the brochures. The returns can be a bit expensive especially as I have already paid for delivery. I sometimes hav... See more
Company replied
This was my first order. I bought two cotton pyjamas. The quality of the garments is soft and quite warm, the sizing is true to size. The customer service is excellent. The delivery company is a littl... See more
Company replied
Company details
Information provided by various external sources
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Contact info
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, United Kingdom
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
4.1
Great
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really warm and a good fit
Really warm and a good fit. The delivery was on time.
October 23, 2026
Unprompted review
Reply from Damart
Dear John,
Thank you for your five star review.
We are delighted to hear that you are happy with your purchase and that the item is lovely and warm with a good fit.
It is also pleasing to know that your order arrived on time.
Thank you for shopping with Damart. We really appreciate your custom and hope to serve you again soon.
Kind regards,
Customer Services Team
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Website makes it easy to order things…
Website makes it easy to order things and to manage my account. Merchandise is almost always of very high quality and delivery fairly quick.
November 12, 2026
Unprompted review
Reply from Damart
Dear Jennie,
Thank you for your five star review.
We are delighted to hear that you find our website easy to use, both when placing orders and managing your account.
It is also wonderful to know that you are consistently pleased with the quality of our products and the speed of our deliveries.
Your kind feedback is greatly appreciated and will be shared with our teams.
Thank you for your continued support and for choosing Damart.
Kind regards,
Lucy
Customer Services Team
Very efficient company and easy to order and delivery
Very efficient company and easy ordering swift delivery do like Damart clothing,kept two items had to return one too tight keep up the good work thank you
November 12, 2026
Unprompted review
Reply from Damart
Dear Susan,
Thank you for your lovely feedback.
We are delighted to hear that you find ordering with us easy and appreciate our efficient service and speedy delivery.
It is also wonderful to know that you are pleased with your Damart clothing. We are sorry that one of your items was too tight, but pleased that you were happy to keep the other two.
Thank you for your continued custom and your encouraging comments. We really appreciate your support!
Kind regards,
Lucy
Customer Services Team
Shame on you Damart
Shame on you Damart . It took my review for you to private message me to back track on your decision. Even that message wasn’t accurate, saying because I had only worn it once. My words were “after wearing it and before washing it”. Never again will I buy from Damart
November 11, 2026
Unprompted review
Reply from Damart
Hi Carole
Thank you for your review
I am very sorry to hear how disappointed you feel. I understand your frustration, particularly as you feel our response did not accurately reflect the information you provided.
Can you please email me at trustpilotteam@damart.com and I'll be able to look into this for you.
Kind regards
Anne
Customer Response Advisor
Items exactly as described
Items exactly as described, sizes are accurate and delivery is on time. Quality items and good prices.
October 26, 2026
Unprompted review
Reply from Damart
Hi Mrs Martin
Thank you for five star rating. I am delighted to hear that you are happy with the quality of our items, the accuracy of the sizing and our delivery service. It is wonderful to know that you feel you are getting good quality at great prices.
Best wishes
Fahima
Customer Response Advisor
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This company send offer after offer
This company send offer after offer, such as, birthday gift, so much off, if something in your basket you inundated with offers, even 'get 10% off the item in your basket if you use the word basket' not true. Not one of these offers work if the item is not full price. Tried to come off their mailing list that did not happen either. The 2 stars are because they always answer my emails and the staff are always polite. Terrible service
November 11, 2026
Unprompted review
Reply from Damart
Hi Barbara
I am sorry to hear that you have been disappointed with the offers you have received and apologise for any frustration this has caused.
Our promotional offers and discounts are only applicable to full-priced items. I appreciate this may not always be clear, but the terms and conditions for each offer can be found at the bottom of our offer emails and are also detailed on our order forms.
With regards to the mailing, If you would prefer, we can reduce the amount of mailings you receive so that you only receive our main seasonal catalogues, rather than the additional promotional offers or if you want to be taken off completely, this can be arranged.
If you could please email your details to trustpilotteam@damart.com, I will be happy to look into this for you and arrange your mailing preferences accordingly.
Thank you for taking the time to share your feedback. I am pleased to hear that you have always found our staff polite and helpful, and I am sorry that your overall experience has not been as positive as we would have hoped.
Best wishes
Fahima
Customer Response Advisor
All good quality clothes delivery could…be quicker- 11.
All good quality clothes delivery could be quicker
November 5, 2026
Unprompted review
Reply from Damart
Hi Gwyneth
Thank you for your five star review. It's wonderful that you like the quality of our products.
I'd like to thank you for your suggestion on quicker delivery. Our normal delivery is within seven days and in many cases is much quicker.
We also offer an express delivery. This is a charge of £3.00 and your order will be delivered within two working days.
Kind regards
Anne
Customer Response Advisor
What is the point in sending out emails…
What is the point in sending out emails to your regular customers offering 40% off of certain items when YOU DONT HAVE STOCK!!!!!!! Ive asked to be emailed when your thermal nightdress are back in stock
Thermal Fleece Star Print Nightdress
Product Ref
J171X
Still waiting two weeks on. Don't advertise if you don't have the stock.
Unsatisfied long standing customer.
November 10, 2026
Unprompted review
Reply from Damart
Dear Mrs Short
Thank you for getting in touch. Firstly, please accept my sincere apologies for the disappointment and frustration caused.
We completely understand your frustration, particularly as you have been a long-standing customer and have been waiting for two weeks after requesting to be notified when the Thermal Fleece Star Print Nightdress (Product Ref: J171X) becomes available again.
We appreciate that receiving promotional emails advertising 40% off selected items is frustrating when the products you are interested in are unavailable. We understand your point that advertising offers is of little benefit if customers are unable to purchase the items.
We are sorry that you have been left waiting and that we have not yet been able to provide you with an update. Due to popular demand we are still waiting for new stock to arrive. I have looked into this, we will not be getting further supplies until 17 January 2027.
Thank you for your continued support and loyalty. We genuinely value your custom and are sorry that we have let you down on this occasion.
Kind regards
Adele
Customer Response Advisor
Good quality and very comfy
Good quality and very comfy, speedy service
October 26, 2026
Unprompted review
Reply from Damart
Dear Mr R Dulson
Thanks for your five star review.
I'm pleased to read, you like our quality and our quick delivery.
Kind regards
Adele
Customer Response Advisor
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Goods always delivered on time and are…
Goods always delivered on time and are good value
November 10, 2026
Unprompted review
Reply from Damart
Hi Denise,
Many thanks for your five star rating.
it's great to know your items are always delivered on time and are good value.
Kind regards
Adele
Customer Response Advisor
Great service
Great service, swift delivery and excellent products. Will definitely use again
October 22, 2026
Unprompted review
Reply from Damart
Dear JayEmCee
Many thanks for your review.
it's lovely to hear, you like our service and swift delivery and our excellent products.
We look forward to hearing from you again soon.
Kind regards
Adele
Customer Response Advisor
Charged to let them know my mum had died
My mum was a customer, she passed away and my job was to let companies know to stop writing to her and to close accounts.
Called their customer service line, it was a 4 minute call and it cost me over £5.00.
Yep, actually charge people to call their customer service line, not a small amount either it’s a premium rate number. Imagine being charged to let them know your mum died and then being told have a great day.
Or being charged because there’s a problem with your account or they’ve messed up and you’ve paid over £1 a minute. That’s just bad form.
September 30, 2026
Unprompted review
Reply from Damart
Dear Clare
Thank you for leaving us a review.
I’m so sorry to hear your mum has sadly passed away. Please accept my sincere condolences.
Our calls are charged at 13p per minute, the rest of the charges are levied from your telecom provider. We have a local rate number which is 5p per minute for account and order queries. We also have live chat and customers can e-mail us on customerservices@damart.com.
If you e-mail us your full name and address and your late mum's account number on trustpilotteam@damart.com. I will be more than happy to reimburse you the telephone charge by cheque.
Please accept my sincere apologies for all the upset this has caused you.
I look forward to hearing from you.
Kind regards
Adele
Customer Response Advisor
Bought 2 for the price of one great…
Bought 2 for the price of one great offer great product
October 15, 2026
Unprompted review
Reply from Damart
Dear Mr Flather,
Many thanks for your great review and comments. These are very much appreciated.
Kind regards
Adele
Customer Response Advisor
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Product [thermal socks]
Product [thermal socks], when the replacement finally arrived after the original order was lost in transit, is ok, though the socks tend to slide down.
Process of getting the order replaced was tedious: successive emails asked for the same information!
November 7, 2026
Unprompted review
Reply from Damart
Hi Judith,
Thank you for your review.
We're glad the replacement thermal socks eventually arrived and that you're generally happy with them, although we're sorry to hear they tend to slide down. We sincerely apologise for the inconvenience caused by the original order being lost in transit and for the frustrating replacement process. We understand how irritating it must have been to repeatedly provide the same information. We'll certainly pass your comments on to the relevant team so we can improve our service. Thank you for your patience and understanding.
Kind regards
Adele
Customer Response Advisor
Delivery was good and was pleased with…
Delivery was good and was pleased with one item but the other two were just not suitable and too big.
October 9, 2026
Unprompted review
Reply from Damart
Hi Christine,
Thank you for your feedback. We're pleased to hear that the delivery was good and that you were happy with one of the items. We're sorry that the other two weren't suitable and were larger than expected. We appreciate you taking the time to share your experience, and we'll take your comments on board.
Kind regards
Adele
Customer Response Advisor
Lovely thermal tops great colours.
Lovely thermal tops great colours.
Delivery is amazing and payment very easy.
November 4, 2026
Unprompted review
Reply from Damart
Hi Veronica,
Thank you for your lovely feedback! We're delighted you love our thermal tops and the choice of colours.
It's also great to hear you're happy with our delivery service and found the payment process easy. Thanks again for your support!
Kind regards
Adele
Customer Response Advisor
Always good value and good quality
Always good value and good quality. I really like the elasticated waist leisure trousers to wear at home during the winter. I would buy more if they also had burgundy and teal.
October 24, 2026
Unprompted review
Reply from Damart
Hi John,
Thank you for your lovely feedback! We're so pleased to hear you're happy with the value and quality of our products.
It's great to know you love our elasticated waist leisure trousers. Thank you for your colour suggestions too – burgundy and teal are lovely ideas, and we'll be sure to pass your feedback on to the team!
Kind regards
Adele
Customer Response Advisor
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Reply from Damart
Hi Hilary,
Many thanks for your five star review.
I'm pleased to read, you like our easy ordering and our value for money.
Kind regards
Adele
Customer Response Advisor
Daughter said her Dad looked 'dapper' in his patterned cardigan. Praise indeed.
I ordered two items for my husband, warming knitwear .. namely a zip up cardigan with a pattern and a plain zip up cardigan, cable pattern.
He was very pleased with both items and he looked on trend as the colours suited him.
Also ordered some bath towels in a duck egg blue and they are going into storage until we need them, also of good quality. Thanks Damart.
October 20, 2026
Unprompted review
Reply from Damart
Hi Lesley,
Thank you so much for your lovely feedback.
We're delighted to hear that your husband is pleased with both warming knitwear cardigans and that the colours suit him so well. It's wonderful to know that he is enjoying his new look.
We're also pleased that you're happy with the quality of your duck egg blue towels. We hope they come in useful when you need them.
Thank you for choosing Damart and for taking the time to share your positive experience. We really appreciate your custom and hope to welcome you back again soon.
Kind regards
Lucy
Customer service team
Good quality nightwear
This was my first order. I bought two cotton pyjamas. The quality of the garments is soft and quite warm, the sizing is true to size. The customer service is excellent. The delivery company is a little hit and miss. My order was left in the bin cupboard which I did not appreciate. I was at home at the time and the courier did not ring. It was only when the 'Delivered' message appeared in my email inbox I ventured outside to see where the parcel had been left and I found it in basement bin cupboard.
October 13, 2026
Unprompted review
Reply from Damart
Hi Flower,
Thank you for taking the time to share your feedback and for placing your first order with Damart.
We're delighted to hear that you're pleased with your cotton pyjamas, particularly the softness, warmth and accurate sizing. It's also lovely to hear your kind comments about our customer service team.
However, we're very sorry about the way your parcel was delivered. We completely understand your disappointment, especially as you were at home and the courier made no attempt to ring your doorbell. Leaving your parcel in a basement bin cupboard without your knowledge is certainly not the delivery experience we would want you to have.
Your comments regarding the courier will be passed on to the relevant team, as reliable and considerate deliveries are just as important as the quality of our products.
Thank you again for choosing Damart. We hope your next delivery experience will be a much better one.
Kind regards
Lucy
Customer service team
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