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I have ordered from this company multiple times. After it taking 2 months to receive all my items finally the last item I received, a pair of pants with a hole in them. Zero response from the owner/company about this after multiple attempts and now I am stuck with a pair of pants I can’t wear. This is completely unethical business practices.
Customer service nonexistant. I needed to return a pair of pants that were damaged upon receipt. I sent multiple messages through the website and social media. No response. My comments on their posts seeking customer service were deleted. No one reached out to me one time. I’m filing a complaint with the BBB and advise everyone to shop elsewhere. Totally unacceptable.
Received a damaged item, was told to send back by paying for shipping fees out of pocket. When I asked about refund of shipping fees the owner basically chided me for emailing her after business hours. When I received my refund the owner then took out $14 reprocessing fees (this fee was never disclosed online or thru our multiple emails). Again this was a damaged item that I received and after all the back and forth shipping fees and reprocessing fees I ended up paying nearly $30 for something unwearable. Unbelievable!
Unfortunately this business doesn’t operate in a legitimate fashion. I ordered a top that didn’t fit, asked to exchange it, received written consent from the owner, paid for the shipping, then was never sent a replacement or offered a refund. On top of that the owner ignored subsequent emails and blocked me on social. I wound up having to do a chargeback. Once I did some more looking around I saw many other similar complains. So disappointing!
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