Dance Direct Reviews 273

Very poor customer service. Placed an order of 4 items. 3 items were delivered in 2 different shipments, a few days apart. I emailed to find out what had happened to the fourth item - no response. I called to follow up. Apparently the item was out of stock, but showing as in stock on the website. No one thought to inform the customer and my daughter has now had 2 lessons with no ballet shoes. Was offered a refund, which I accepted. I'm yet to receive a refund for the missing item, or a confirmation that a refund is in progress. Won't be using again. Very unprofessional.

I ordered tap shoes and throughout the entire process i was notified of every step. The shoes were delivered as soon as possible and they were as expected. I was very happy.

First order was late and had to chase to find out where it was. Returned an item for exchange on 3 Aug and still waiting for exchange to be processed 19 days later. After contacting customer services several times I have had unhelpful and rude responses, mainly saying they are short of staff and implying I need to have more patience, I can only give 2 stars!!
Only resolution to get the exchange item quicker is to make new order and pay for delivery again. Very unsatisfactory
Real shame, products are nice but the current service levels are way below standard.

The goods arrived within a few days as per the email information. I ordered a size 8 UK ( I'm normally a 7 ) as some previous reviews said they were small sizings. They got fine. They are lighter than they look and comfortable to dance in.
My only concern is that the inner sole is loose ( ie not stuck down) and I did wonder if this is how they were meant to be?

Really disappointed to discover that their next day delivery is actually only next day if the order goes through before 2pm. Obviously that was not specified when you select the £5 next day delivery.

Shoes are too small, would help if they showed reviews on the website so I can see what other people are saying, so I know what size to buy in future.

Fast delivery, great quality products. Would definitely order again for my dance and cheerleading club!

The return/exchange process was very annoying and time consuming. 14 days required for an exchange is too long. When I called to ask some questions, the person I spoke to was not very helpful. Although the return/exchange was not great, the product itself was very high quality and a great price for such good quality. Hence the 3 stars.

Quickly delivery, I loved the skirt.

Excellent website for all things dance. Great customer service also.

I ordered for next day delivery 10 days ago. I have not received my order and they refuse to send me a credit.

Great service & the cutest little ballet slippers ever! Thank you x

Brilliant quality and fast delivery. My order arrived right on time and I received an sms to let me know when it was due

These tap shoes are just what my daughter wanted, their a good fit, comfortable and look great.

Good job. I very very like this.

Very efficient delivery with free returns.

Incredibly fast delivery, lovely item - daughter loves it!!

This is the second time I have used First Position . Unfortunately this time my order was too small so had to be returned . This was very easy to do , return form was downloaded with return label And replacement has been ordered . No problems at all .

Very good quality, quick processing of order also very fast shipping.

I'm satisfied!

Monica