Dancing Leopard Reviews 742

I have been purchasing from Dancing Leopard for a couple of years now. I never experienced an issue until I received my first faulty item. Email sent 10 days ago with no response, even after I sent a follow up email.
I’m sure if my email was in regard to taking payment, I would of had a response by now but not a faulty item!! And in the same week, I received a second faulty item. No response!!

I genuinely can’t fault this company. I have bought so many items from them. All have been fantastic quality and all have been a lovely fit. 💜 I recently got in contact about a belt and they were able to help me very quickly and in a really friendly way. Thank you DL!! 💚

Had an issue with a discount being applied to my order. Was dealt with very quickly and I was refunded the discount amount. Really friendly too; thank you!

Fabulous customer service; lauren dealt with my issue in a very personal way.

I love the jumpsuit so much I went on to order it in another colour. Great quality clothes!

Appaling customer service bought a dress off this site ,the style didnt suit me so i sent this dress back and paid for customs i sent it back good friday i was told to provide paypal details which i provided and bank details for refund which ive provided ive sent about 12 emails in total regarding my refund which i havent recieved ,a member of yoyr staff told me my refund had beenodged to my paypal which is a lie coz no money is in the account .avoid this service at all costs appalling customer srrvice

Great quality clothes that wash well, holding their colour and even better customer service!

My return got lost and Lauren in customer service was nothing short of fantastic and refunded me.

guideline for sizes are wrong so had to send it all back its been 3 weeks still no money back in account they have the slowest refund process I have ever seen and its nor free returns as they charge for the delivery fee. Very misleading.

Great customer service when I reached out for help.

Fantastic brand: Really great quality items. One thing they do exceptionally well is colour. I recently ordered a fine knit feather cardigan in Vivid green I love everything about it from the stunning soft fabric to the gold buttons which add a touch of additional luxury.

Terrible customer service
I sent 3 emails and messages on Instagram and still no reply.
Wow !!!
If I run my business like that I wouldn’t have one 👍

Wow! Excellent excellent excellent!
I had the need to contact customer service about 6 weeks ago after I made a massive mistake with labelling 2 parcels and sending the wrong items to the wrong destination!
Lauren was the lady who responded within half hour from Dancing Leopard and I have continued to have contact with her through the whole process until it was resolved! She has been thoughtful, helpful and kept me fully informed !
I adore the products that I have received so far but the customer service has to be one of the THE best things about this company! Thank you Lauren for actually caring about the customer!
❤️

I love Dancing Leopard clothing and have always had amazing service (quick delivery etc). On this occasion, the item I received had a funny smell (a bit like wet wool). I got in touch with the team and Lauren was amazing - she spoke with the warehouse team at DL who confirmed they had other items in stock and she'd organise a replacement to be sent out to me. She sent me a paid-for returns and full instructions on how to send back my item. Thanks Lauren and DL team! xx

Customer Service have been very quick to respond & extremely helpful. Thanks to Lauren for your kind, pleasant assistance😊

I have received no response to four messages/emails regarding a lost item. No acknowlegement, no information on the website about missing orders - only a tracking number. My dress has gone missing.
I cannot find any Terms and Conditions on their website regarding getting a refund. I was really looking forward to getting the dress I ordered, but with no communication at all, I am at a loss as to what I can do! So annoyed with the customer service (or lack of).

Updated:

Thank you for the refund. I checked my spam emails as you suggested and no communication was received from you. All your newsletters are getting through perfectly!

I had a problem with the delivery and the customer service was fantastic and quickly! The dress lovely!
Thanks Lauren!

Perfect Customer Service. Quick at responding and so helpful.

Lauren in Customer Service was excellent. She dealt with the situation regarding Royal Mail's failure to deliver my parcel superbly. She also went the extra mile to source a replacement for my lost order despite the item being out of stock.

Lauren was really efficient at dealing with my email when the Warehouse accidentally sent the wrong item and meant I had to reorder the dress again. Lauren came back to me in a timely manner and refunded my additional postage due to the error being at their side.

I ordered a beautiful top and once I’d paid realised I’d ordered 2 by mistake. I emailed asking if there was any chance I could cancel one but didn’t have much hope. Lauren was amazing and contacted the warehouse quickly and was able to cancel one of the tops and refund me. Amazing customer service. Thank you!