Danfoss Reviews 11

The DeviSmart device purchased was a struggle to get connected to my devices, and since then, I am not sure the "smart" device has bothered to be in touch with the app - so it was an expensive alternative to a working non-smart controller.
The support from Danfoss has been unhelpful, and they have demonstrated consistently that they don't understand the problem, and therefore the proposed "solution" would not work.
I will never buy another Danfoss product again.
If buying the DeviSmart controller, I would also add that the apps are appalling - very confusing, and unhelpful.
As an example, if you edit a "room", one might expect it allows one to change features of a device, but it only allows editing of the room name (from memory).
Overall, it felt like the product was in development, and the app was an early prototype, not a finished product.
The installation booklet was inaccurate/ wrong in places.
With the apps, I could see there was no communication from my mobile device to the server or device, which indicates the "smart" functionality of the system was broken, and the support didn't seem to understand this.

Simply the worst product I have ever had the misfortune to purchase matched by the worst customer service.

Simple drops out of connection and cannot use.

If send message get either no response or watch a video that is of no use. Avoid.

The Danfoss website is terrible and trying to contact customer service is a nightmare. It's almost as if they made everything extremely difficult on purpose.

Got a three way valve Hs3 two years old started dripping from shaft being an aircraft engineer stripped it down Two O rings completely gone dry and flat contacted Danfoss tech team told me no O rings fitted they use compression joint's (Muppets) contacted again I was told they don't supply I have fitted two just a bit undersize seems to be holding up. Bad first can't be bothered advise then no help whatsoever

The software is buggy. The child locks get turned on by itself and when I ask the support team for a reason or how to avoid this, I get no response. I would steer clear of these if I were you. The thermostats also go offline for no reason.

Awful company. Not willing to help advise how the thermostats work, whilst on the phone the advisor kept saying watch the videos, I've watched the videos and just like the thermostats, they are over engineered. Far too complicated.