D'Angelico Guitars Reviews 

730
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, including guitars, accessories, and merchandise, often noting superior craftsmanship and value. Many people found the ordering process easy and efficient, with fast processing and quick delivery of their items. Reviewers frequently highlight the helpful and exemplary customer service, appreciating the personal communication and care shown by the company. However, some customers also noted occasional issues with shipping, including delays in receiving tracking information or packages arriving later than expected. A few other people also felt that customer service response times could be slow or unresponsive. Additionally, some reviewers mentioned minor product defects, such as bad frets, ill-fitting parts, or screws not properly installed.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and design of guitars, cases, and... See more

Quality

Customers consistently note positive experiences with quality, praising products like guitar cases, straps,... See more

Delivery service

People report positive experiences with delivery service, highlighting super fast delivery and quick... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Customer service

Clients share positive opinions on customer service, with many praising the outstanding, prompt, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. #15 of 25 best companies in Music Store
  2. #62 of 103 best companies in Hobby Store

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

730 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(730)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

Really poor customer service

The customer service is truly horrendous. I’ve been trying to get in contact to discuss a bass that’s potentially a prototype, and to get general information. Sent 2-3 emails, not a single confirmation, no emails back, it’s been a month since I sent the first one and I’ve heard nothing.

March 14, 2026
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Rated 5 out of 5 stars

D'Angelico is great

I am a big fan of the reborn D'Angelico company and have owned several: a Deluxe Atlantic Ltd, a Deluxe Bedford Ltd, and my current #1: A 2013 EX-SD flame maple sunburst—which is a perfect LP-style guitar that's better than any LP I have played. Plus, you get excellent customer service, great personal communication, quality parts and merch. Keep up the good work!

March 31, 2026
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Rated 5 out of 5 stars

Couldn’t Be Happier

Tim did such an amazing job. I came to him with a PROTO Brighton LE model and he gave me extra info on it and was able to help me out getting a few replacement parts for it. Such a big help, thank you!

February 27, 2026
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Rated 5 out of 5 stars

Just needed a new handle for my amp

Just needed a new handle for my amp - My Supro Blues King Amp handle just split in two (?) I have no idea how it happened. You sent me a replacement that fit and now I can carry the amp again.

February 8, 2026
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Rated 5 out of 5 stars

I'm pleased with my order

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class.
The only glitch was in the online ordering process itself. I attempted to purchase four of the wooden control knobs, but the site would only accept an order for one. Then, at checkout, it was revealed that the knobs were out of stock completely and unavailable. That said, overall I'm a satisfied customer, and would order again from D'Angelico.

February 2, 2026
Rated 5 out of 5 stars

Great product

Great product. But the screws were too big for existing holes on my d’Angelic o premier Bedfoed hs
Can you send me the smaller two screws that fit this model truss rod cover ?

January 20, 2026

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