DarkHammer Reviews 36

Excellent communication and fast despatch. A shame to hear that the physical store had to shut, we all need to support independent games stores as much as we can. I'll definitely shop with Dark Hammer again and highly recommend them to everyone.

These guys are amazing always quick to deliver great prices and very helpful shame their letchworth store closed down.

An amazing company! I ordered on a Sunday and had the parcel by Tuesday. Well packaged and well priced. Great communication too.

Arrived on time and no fuss.
Top marks.
I hope DarkHammer get back on their feet, financially.
Cheers.

Recently brought the leviathan box from dark hammer and I honestly can't recommend this company enough. Fast delivery, excellent packaging and always sending emails to keep you in the loop. 10/10 company will definitely be buying from here again.

Dispatched the next day, came the day after and the box was packed well. Will definitely use them again

Order was dispatched quickly and arrived earlier than I was expecting. The items were in good condition and packed well. Will use them again in the future.

Excellent customer service. Quick delivery. A++++

Fast dispatch and didn't pay any postage and got it in 2 days.. will definitely be using again

Very happy with the shipping speed and pricing.
I think the site could do with some optimisation to help browse items that are in stock only.

The packaging was absolutely insufficient. The items were simply shoved in a thin mail bag, with no protection whatsoever.

The box of hive guards / tyrans guards was completely destroyed. The plastic wrap completely broken, the cardboard box ripped up,opened, crumpled like a pancake, all the corners shredded broken and ripped open, with the sprues showing at the sides. The middle of the box was caved in as though something heavy and pointy was placed on top of it, and the whole package looked as though it was kicked about substantially.

Luckily, the paint pots did not open, even if the pot of Agrellan earth was battered and the sticker on it peeled off. The models themselves luckily were okay, a corner of one of the sprues broke off but very luckily, nothing else inside was damaged (the build instructions however were damaged at the corner and had marks from the sprues digging into it inside the box).

I appreciate that the items I have ordered were delivered very quickly, but much more effort should be made packaging parcels correctly in order to minimise damage during transit. Considering the poor packaging I will not use your website again, for fear that items get damaged in the post and I would have to go through a lengthy and inconvenient returns process.

Please, package your parcels properly. They should be in a cardboard box, with either bubble wrap,parcel beans, or at least packing paper. The way my parcel was packaged was absolutely unacceptable.

3 stars for quick delivery and good prices.

EDIT after reply : it was not an air padded jiffy bag. There was no padding whatsoever. It was a DPD branded thin plastic bag, not much thicker than a kitchen waste black bag. No bubble wrap, no packing paper, no protection. Just shoved inside a very thin plastic bag, and sent like that. I am very surprised the paint pots did not explode everywhere. Games workshop must be making some sturdy paint pots...

Great service and great prices, would recommend to any Warhammer hobbyist.

Absolutely brilliant company, never fail to deliver

Amazing service, items arrived crazy quick and very well packaged. Excellent price and selection of Warhammer, will almost certainly use again.

Super happy with the service, prices, delivery time and correspondence. I ordered 17 citadel paints at a beautifully discounted rate, went for standard delivery and they only took 2 days to arrive! They sent an email confirmation of my order and constant contact regarding the delivery. Really happy thanks so much, will be ordering again 😊

Second purchase and once again, arrived next day while being the best price around. Thanks.

Fantastic selection, well stocked and some of the most competitive pricing on the interwebs. Delivery was super quick too, ordered late o'clock on a Monday, arrived Wednesday - perfect!

Quick delivery and great products. Items came within well packed and in good condition. Will be back to order more

Ordered something and literally first thing the next morning it was delivered. Super speedy.

Also, description said the box was damaged and I was thinking the box would be in bits only to discover the tiniest scuff in the corner.

Amazing service.