Darwin Escapes Reviews 154

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional staff, noting their friendliness, helpfulness, and willingness to go above and beyond to ensure a positive experience. Many people appreciate the excellent service, which makes the entire process smooth and stress-free, from sales to ongoing support. The locations are consistently praised for being beautiful, well-maintained, and perfectly situated, offering a relaxing and secure environment for families and pets. However, some people were dissatisfied with the facilities, reporting issues such as broken hot tubs, unclean accommodations with stains and dog hairs, and inadequate maintenance. A few other people also felt that reception staff could be unhelpful or rude, and some experienced significant noise disturbances from large groups, which disrupted their peaceful retreat.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Location

People report positive experiences with location, often describing it as perfect and unbeatable for... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the well-maintained... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement for upcoming trips and praising their... See more

Service

Customers had positive experiences with service, often highlighting the team's kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought our holiday home at Aberconway three years ago. Right from the start Rick and his staff were friendly, helpful, nothing was too much for them. The site and its proximity to the beach is... See more

Company replied

Rated 5 out of 5 stars

If you shop around you can always get a great deal with Darwin Escapes . we have stayed many times at this retreat and never been disapointed, plenty of lodges to choose from to meet your needs , and... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A great experience at New Pines Holiday Home Park I recently bought a new caravan at New Pines Holiday Home Park, and the whole experience has been fantastic. The park itself is beauti... See more

Company replied

Rated 5 out of 5 stars

Location location location Stumbled across Aberconwy Resort and Spa by accident and had bought a brand new lodge the following week. Hermoine was brilliant very capable and helpful with the whole... See more

Company replied


Company details

  1. Holiday Home
  2. Cabin Rental Agency
  3. Holiday Park
  4. Lodge
  5. Real Estate Agency
  6. Vacation Rental

Written by the company

Create memories that last a lifetime with Darwin Escapes, where unforgettable UK getaways and welcoming holiday homes come together in some of the country’s most beautiful locations. Whether you’re planning a fun-filled family break, a relaxing countryside retreat, or looking for a place you can return to time and time again, our resorts offer the perfect base to enjoy your time away. Our collection of holiday resorts can be found across the UK in carefully chosen destinations, from peaceful rural settings and woodland escapes to stunning coastal locations. Each park has its own unique character, but all are designed to help you relax, explore and make the most of your time together. With a wide range of accommodation options, from modern lodges to comfortable holiday homes, there’s something to suit couples, families and groups of friends alike. Many of our resorts are especially popular with families, offering spacious accommodation and plenty of opportunities to enjoy the outdoors. Spend your days exploring nearby attractions, discovering scenic walking trails, or simply enjoying quality time together in a welcoming environment designed for relaxation and fun. If you fall in love with one of our destinations, you can even make it your regular escape. We offer a selection of holiday homes for sale at many of our resorts, giving you the opportunity to own your own retreat in a location you love. It’s the perfect way to enjoy spontaneous getaways, long weekends and family holidays whenever you choose. Whether you’re visiting for a short break, a longer holiday, or considering holiday home ownership, Darwin Escapes invites you to slow down, reconnect and discover some of the UK’s most enjoyable places to stay.


Contact info


4.1

Great

TrustScore 4 out of 5

154 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Absolutely disgusting holiday site, pure filth.

We stayed at a Darwin escapes holiday site in Mullion Cornwall called “Mullion Cove Coastal Retreat” from May into June 2026, this place is vile, I cannot put into words how BAD this place is, filth is an understatement!!! If I could attach pictures I would have to help people looking to book, you would be SHOCKED !!! please do your homework and read reviews before parting with hundreds of pounds.

May 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Here now at Cheddar woods only had a 3…

Here now at Cheddar woods only had a 3 day break for my friends birthday and we was put in a lodge with a broken hot tub! Main reason for the weekend! No communication to what’s happening. Just told you will get a refund for that day and Rubbish tv signal also! Just something else to go wrong.

May 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Please rethink about booking anywhere…

Please rethink about booking anywhere with Darwin escapes.!!!! This was supposed to be a peaceful retreat to help you unwind!!.
Few issues along the way but on the friday we got back to the site and thought we were at butlins. There was lots of children running screaming, music and noise from bar area , could clearly hear 'down in one , down in one' from the bar. We couldnt sit outside our treehouse or use the hot tub let alone use the bar area. The noise progressively got louder through the evening with music blaring, shouting screaming til 1130.
We complained staff didnt really care and we were told that a booking had been made for a rugby group (poss 150-200 of them). I have no issue with the rugby group they were allowed to book it. Other guests should have been pre warned of this large group and had the option to cancel.it was obvious this wouldnt be a hol as advertised with a large group like this on site. This continued the next evening.The noise was ridiculous. Couldnt sit outside or use the hot tub again. !!Then the tv an internet went down again for the second evening, I put tissue in my ears but could still hear the thumping of music even with tv on volume 80.
We didnt use the 'private beach' as is the rugby group we all there.
Sat eve we decided enough was enough and we made arrangements to leave a day earlier. The receptionists didnt care.
Apparently large bookings are often taken by Darwin so just because it may say your resort is a spa, retreat or relaxing it could be taken over by a very large group.Because this booking was allowed it intentionally completley ruined our holiday. We were offered 25% refund which shows how little they care about their guests because alot more than 25%of our holiday was ruined (taking into account other issues aswell).
We are taking this far as it needs to go on the grounds that this was was advertised as a peaceful retreat but this was not what we got and the fact they would have known a very large group on what was supposed to be a retreat would have caused issues breaches their contract .
They are not interested in guests having a nice holiday only in the money.
Please dont be fooled by Darwin Escapes, it may not be what the advert describes!!!!

I cant seem to send the videos I have to show just how loud the noise was. I will try to send via another site . I believe anyone who sees it will be shocked this was allowed at a retreat!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Best team in the best location ever

Stayed at Tilford Woods Farnham for 7 months whilst refurbished house and it was a fantastic experience. The team are just outstanding in being so kind and helpful and always willing to assist with anything we needed. Adam is a stand for us - so good at helping us and being a cheerful and positive person!! Thank you to everyone !

May 1, 2026
Rated 1 out of 5 stars

Very disappointed, filthy lodge

We have been here for years and I have to say I won’t be returning now . It’s a lovely area but the lodge we was allocated for £469 with a hot tub was filthy , the housekeeping needs up up their game & the lodges need a lot of tlc . No protector on mattress , decking looked like it has never been cleaned , dog wee stains on carpets / dog hairs on sofa , stains on dining chairs . We have actually left our holiday early due to the disappointment. The kitchen g
Cooker extractor was hanging off the ceiling , the fridge door doesn’t open full due to cooker in the way . No shelf on fridge door for your milk due to broken , dust all over the walls & ceilings , shower has obviously leaked in the past and wood placed to bodge it up , windows are filthy . Hotub lid needs a good clean as full of mould reception staff unhelpful & rude

May 9, 2026
Unprompted review
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Reply from Darwin Escapes

Hello Jane,
We're really disappointed to hear that you did not have the experience with Darwin Escapes that you (and we) would have expected. We have requested further information as we are unsure whether or not your concerns were discussed with the onsite team during your stay. Please can you contact guestrelations@darwinescapes.co.uk with your booking reference so that we can investigate your complaint fully.

Rated 5 out of 5 stars

I am due to pick my keys up Saturday…

I am due to pick my keys up Saturday and I cannot wait. Recommended and bought within 24 hours! Hermione is genuinely terrific and ensures everything is spot on. The management team need to give her a pay rise as she is the cog in this wheel that makes it work well.
The beach is unreal and we are already booked in the restaurant with our friends who have bought on here in March for the BH weekend.

May 13, 2026
Unprompted review
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Reply from Darwin Escapes

Hi Lee,
We are really pleased that you have chosen to join the owner community at Aberconwy and hope that you enjoyed a nice celebration on Saturday when you collected your keys!

We hope you enjoy owning with us for many years to come,
Darwin Escapes

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Rated 5 out of 5 stars

3-night stay at Woodside Bay…

Just returned from a 3-night stay at Lodge No 38 (Winford) at Woodside Bay. (Booked via Hoseasons) Lodge was surrounded by trees and very quiet, despite being beside the road to the lodges at the end of the cul de sac!
Very well laid out inside with large bedroom equipped with a 6’ bed with bathing facilities (double sinks, shower and double ended whirlpool bath) leading off.
The living area was comfortable with a well-equipped kitchen area to the opposite side. Downside was lack of instructions for the cooker!
A large set of windows with sliding door led out to a large balcony/outside sitting area.
The site was carefully designed in that lodges were spaced throughout the wooded area such that you did not feel that you were being overlooked by other holiday makers in their lodges.
No welcome pack other than a few tea bags and little plastic pots of milk, so our advice is to bring your own coffee, tea and milk with you! There is a Tesco Express in nearby Wooten Bridge.
A brilliant place for a couple to completely unwind for a few days!

May 5, 2026
Unprompted review
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Reply from Darwin Escapes

Hello Freda,
We are so happy to hear that you had a brilliant stay with us at Woodside Bay. We appreciate your feedback regarding instructions for the cooker. We hope that you join us again soon.

Darwin Escapes

Rated 5 out of 5 stars

Fabulous 4 days at Beach Cove

Fabulous 4 days at Beach Cove. The setting is perfect and so was the accommodation. Damien at Reception was so friendly and super friendly - a wonderful ambassador. My dog and I loved it so much that this morning I booked to come back in September 😊

April 20, 2026
Unprompted review
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Reply from Darwin Escapes

Hi,
We are delighted to hear that you enjoyed your stay at Beach Cove and look forward to having you back with us in September.

Best wishes,
Darwin Escapes

Rated 3 out of 5 stars

Emailing back and forth about my…

Emailing back and forth about my reservation/payment took weeks to hear a reply. Would have loved quicker email communication.

May 1, 2026
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Reply from Darwin Escapes

Hi KS,
We appreciate your feedback regarding your email communication and we will investigate why there was a delay. We are disappointed to hear that we did not meet your expectations.

We hope that you enjoy your stay and choose Darwin Escapes again in future,
Darwin Escapes

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Rated 5 out of 5 stars

Location location location

Location location location
Stumbled across Aberconwy Resort and Spa by accident and had bought a brand new lodge the following week.
Hermoine was brilliant very capable and helpful with the whole process and we can’t wait to spend our summers down here with our family and grandchildren.
Definately an investment in our future

April 16, 2026
Unprompted review
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Reply from Darwin Escapes

Hi Patricia,
We are really happy to hear that you are enjoying lodge ownership with us at Aberconwy. We hope that you enjoy your lodge for many years to come with your family.

Darwin Escapes

Rated 5 out of 5 stars

Aberconwy resort is the best

We looked at several places in the area and Aberconwy was by far the best.
But what sealed the deal was working with Hermione and Rick. No pressure sales, just a fantastic walk around the property, lots of great units available, and easy negotiation on a price that matched our budget. The views are spectacular and the entire community is friendly with lots to do nearby. We’ve been there a year now and wouldn’t change a thing.

March 29, 2026
Unprompted review
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Reply from Darwin Escapes

Hi Karl,
We really appreciate you taking the time to review your holiday home ownership experience at Aberconwy. We are happy to hear that you found Hermione and Rick to be helpful and no pressure - we love having you in our community.

Darwin Escapes

Rated 5 out of 5 stars

Easy booking

Easy booking, excellent price s

April 7, 2026
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Reply from Darwin Escapes

Thank you for your feedback, enjoy your stay

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Rated 5 out of 5 stars

Holiday booking

We have just booked our holiday so we can only review the booking processs - this was fairly straightforward and we received confirmation very quickly.

April 7, 2026
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Reply from Darwin Escapes

Hi Anon,
We're pleased to hear that the booking process was straightforward and look forward to having you with us.

Darwin Escapes

Rated 5 out of 5 stars

Aberconwy resort and spa.

We are on our second season at Aberconwy resort and spa. The location and facilities are second to none in the area. I’ve got to say we wish we had made the move years ago. 🏖️🍺😎

April 12, 2026
Unprompted review
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Reply from Darwin Escapes

Hi Bill,
We are so happy to hear that you're enjoying your second season at Aberconwy - thank you for taking the time to share your experience of holiday home ownership with Darwin Escapes!

Rated 5 out of 5 stars

A lovely quiet site

A lovely quiet site, the facilities in the lodge are excellent and the staff friendly and efficient. We had a fantastic relaxing week and have already booked again for later in the year. I highly recommend the site near Poole.

March 28, 2026
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Reply from Darwin Escapes

Hi David,
We're so pleased to hear that you enjoyed your stay with us at Wareham Forest, we look forward to having you with us again soon!

Darwin Escapes

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