Darwin Homes Property Management Reviews 

I originally gave my Notice to Vacate but my circumstances changed
You were more than willing to renew lease which I am grateful for

Amazing fast , easy very helpful
Reaponded to every email quickly

Very confusing process different info from different people!

I hope someone reads this and sends help.--- We live in Summerville, South Carolina, and have rented the house we are currently in for four years, Darwin is the 3rd property managment company, and has been terrible to us since we signed our lease. Our AC has been broken since June 5th, when we put the work order in. It is now July 8th, and our AC is still broken. They have not credited us back for both portable AC units we have had to purchase as well. I have reached out to multiple departments within this company and the maintenance dept, And it is beyond clear that nobody cares to help. We have been under a heat advisory and the inside temp in the house is up to 99 degrees. Please, for yours and your pets own safety and wellbeing, DONOT rent from these people.

This company is unresponsive and will give you the runaround for weeks after you make a maintenance request. We have been in our house for almost two weeks now with absolutely no access to cold running water—a basic habitability violation—and yet our urgent requests sit completely ignored in their bureaucratic system.

To make matters worse, they are quick to charge mandatory monthly fees for services they don't actually deliver. We are forced to pay a 'smart home fee' but were only given a basic keypad deadbolt, and we pay hefty monthly fees for pool and yard maintenance while getting the runaround on actual upkeep. Darwin Homes is an automated corporate machine that is incredibly efficient at collecting your money, but completely useless when it comes to maintaining a livable home. Renters beware

I still have yet to have my maintenance requests fulfilled.

Currently about to take legal action against these scammers!!!!! STAY FAR AWAY THEY HAVE NO INTEGRITY THEY STEAL AND LIE ESPECIALLY SHANNON AND KAYE WHO ARE SUPPOSED TO BE MANGERS THEY DO THE SAME THING TO EVERYONE WITH DEPOSIT AND THINK THAT THEY CAN CONTINUE TO SCAM NOT US!!!

I am a current tenant and my AC has been down since 6/9/2026. My family and I have had to stay in hotels because the Alabama heat is very dangerous. There is a heat advisory as I type this. We have asked for compensation for our hotel stay with no response. I really feel there should be some compensation. Right now it’s 90 degrees downstairs and 95 degrees upstairs. This has been a terrible experience.

Jaylene was most helpful and answered my questions.

provided the infoprmation I was requesting.

Steve

What a joke of a property management company!!

All they do is rip you off entirely with their fees, their lack of service, poor clarity and terrible communication.

The service techs they send to your home to fix issues dont have a clue what they are doing, and either make things worse or barely fix the problem that was there.

When they decide to use licensed contractors (example HVAC techs) to fix a/c issues - even if 3 different companies suggests certain things for fixes - Darwin has no control what the actual house owner decides to do which will always be fix nothing at all.

And prepare for even more of a rip off and being taken advantage of if you try to extend your lease feom yearly to a month to month for a few months while trying to make other life changes (buying a house elsewhere) - the amount of fees they charge extra are absurd.

The entire experience paints a dark picture in the private landlord home rental world in America that only takes advantage of the people struggling to keep roof over their heads.

I cannot sign in to pay my rent!! This company is the worst. They overcharge and take money from people that they should not. I was charged to clean gutters on a house I rent. They refuse to fix issues even when they are informed of things that are not working properly.

There are five hundred people who are replying to our emails instead of one or two. Darwin Homes should have representatives for specific areas. We get nothing answered. All we get is, “It’s been escalated.” Nothing gets answered. This is liter insanity.

This home sat empty since March according to the neighbors. Last week I was scared to death at a loud cracking sound. I jumped out of my skin. My heart was pounding. I was home alone. I had no idea what was happening. It turns out some random guy was here literally ripping a wooden ramp off of the railing.

Our pool fobs don’t work. It’s the end of June. Where are our working pool fobs?

It took over a month to fix our AC. We went through 3 different vendors at least. All of them had communication issues with scheduling and no call no showing for the appointment. We were offered nothing in return for our troubles outside of a couple of window units. We are in a large 2 story home. We couldn't cook for over a month because it would heat the downstairs so much it was unlivable. Staying home for multiple no call no shows and having to eat out so much cost us a lots of extra money. The AC running the way it did also cost us a lot of money. We have never missed a rent payment and keep the house clean and maintained to the best of our ability. It would be nice if the actual owners took that sort of care for thier investment and didn't treat us like a slum lord would. We are reasonable people but this experience was a nightmare and we were treated like trash.

Communication is extremely difficult. No property managers are ever in office to speak with over the telephone so email tag has to be played over a much longer period of time, which makes issue resolution longer and frustrating.

I have had endless problems with Darwin for years while renting my home. I finally was connected with Keri , director of operations . This woman is an incredible asset to Darwin. I hope the company sees this and gives her well deserved recognition . Keri listened to me, made me feel supported, made immediate fixes , overnighted things , checked on me and worked well after business hours to fix literally years of neglect on Darwin’s part in days . I was not going to resign my lease but knowing I have her I felt comfortable to do so , she even got me a better deal. I honestly can not thank her enough. She’s incredibly professional , very friendly , and truly cares . To say she went above and beyond is an understatement. Darwin please let her train your other employees and take care of this star employee! Thank you Keri !

quick, easy process

I have nothing but positive things to say about this company, from maintenance to management everyone is awesome and on top of every need me as a resident could have. I wanna give a special shout out to KRYSTAL WILLIAMS, our property manager, she has made this experience very smooth and easy for us.

my roommates and i finished our application within one weekend, on monday they verbally confirmed they were processing it and on tuesday they told us they leased the home to someone else. we had to pay $55 per person. what the