The product range is beautiful. I struggled to pay with PayPal as kept being redirected and losing the original page, but Gpay worked fine. I have ordered previously and found the products took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Attractive design and Japanese patterns. Tried to find the long necklace pictured with the tops that I ordered, but apparently you do not sell them. You should. I'm sure that I am not the only custome... See more
Company replied
I ordered before I read these reviews. So I didnt know what to expect or if anything was even coming! Their tracking worked and was updated almost every day. Similar to Shein. One order took 3 weeks t... See more
Company replied
I'm looking for something different. I found several pieces I liked. Will probably order again from you once I see how the size goes.
Company replied
Company details
Written by the company
The brand was founded in 2021, and since then Dashingsoul has been dedicated to provide some of today’s most exciting and edgy fashion apparel to consumers worldwide. We launch over 200 new products a week, so you can purchase the latest models at appealing prices. We make fashion accessible, so every lady across the globe can get the wardrobe of her dreams.
Contact info
United States
- dashingsoul.com
3.4
Average
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great discounts, more details please
I enjoyed the tiered discounts policy.
Would be even better is the sizing is compared to UK sizing. E.g. Is a size S equivalent to a UK size 10-12 or 12-14? Please also give more details about the fit. Has the item been designed to be fitted or loose? Words such as 'casual' are ambiguous, as they can refer to either the style or the fit. Finally, if you could please include the cost of standard postage costs to the UK, if the threshold for free postage is not reached. Please do not take the above as crticism. I have given constuctive feedback that will help to increase your UK shopper sales. If UK shoppers are unsure of the fit or postage costs, they are more likely to shop on a UK website.
I was so impressed by the designs that I have taken the risk that they will fit me, but I know many who would not. I am really looking forward to receiving my order.
October 28, 2024
Unprompted review
Reply from Dashingsoul
Dear customer,
Thank you so much for your suggestion.
We sincerely apologize for the inconvenience that we caused.
We will improve our service to let you have a better experience in the future on our website.
If you have any questions, do not hesitate to contact us.
Hope you have a nice day.
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It was easy to order
It was easy to order. Would like to know how long it would take to get to me.
October 26, 2024
Unprompted review
Reply from Dashingsoul
Dear customer,
Thank you so much for your love and support! It’s our great pleasure to serve you!
If you have any question. Please contact us via Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Thanks for your understanding.
Wish you a great day!
I liked the available designs
I liked the available designs. I'm most sincerely hope the fabric is not a cheap print of the print.
October 25, 2024
Unprompted review
Reply from Dashingsoul
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Website super strait forward
Website super strait forward, easy buying process. I can’t wait to receive my sweatshirt! I will leave a review for this product once received. Thank you! 😊
October 24, 2024
Unprompted review
Reply from Dashingsoul
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
I had difficulty choosing the colour…
I had difficulty choosing the colour hat I wanted. I am hoping the hats will both be pink although the picture is of a white hat.
October 24, 2024
Unprompted review
Reply from Dashingsoul
Dear Valued Customer,
Thank you for your feedback regarding the color selection of the hats.
We have updated the image on our website to reflect the correct pink color for the hats. You can be assured that you will receive the pink hats as requested.
We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us at contact@mail.dashingsoul.com.
Thank you for your understanding and patience.
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COMPLETE SCAM
The package never arrived. I contacted them and they promised a refund if I provided a document from the carrier confirming that they delivered it (already silly, since we all had a tracking). For a month of back and forth they were not satisfied with the documents I provided because they didn't use EXACTLY the wording they wanted. Eventually they accepted the document and said they would start an investigation that would take "few business days". That was 16 days ago. This company is a COMPLETE SCAM.
October 22, 2024
Unprompted review
Reply from Dashingsoul
Dear Irene,
Thank you for bringing this to our attention and for your continued patience.
We sincerely apologize for the ongoing inconvenience and frustration caused by this situation. We understand your concern and are taking this matter seriously.
Unfortunately, the investigation regarding your package is still ongoing, and we have not yet received any feedback from the carrier. We understand that this is far from ideal, and we deeply regret the delay.
Please rest assured that we are actively following up on this matter. As soon as we receive any updates, we will notify you immediately and take the necessary measures to resolve this issue, including processing any refunds if applicable.
Your understanding and patience are greatly appreciated during this time. If you have any further questions or concerns, please do not hesitate to contact us via contact@mail.dashingsoul.com.
Complete scam
Complete scam. Never got product, and now I have a bunch of spammy paypal emails. I should know better than to buy cute-looking stuff off Fbook. Shame on me
October 21, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Fraudulent company
If I could give zero stars I would. This company is a fraud. They never sent my full order. They strung me along like they were going to. When I disputed it with my credit card company they lied showing they had delivered one correct item claiming it was the full order. They blocked my email so I could not communicate with them. They had no intention of making it right. Do not do business with them! Buyer beware!
September 15, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
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SCAM! A month after my purchase they are trying to use my credit card to buy other things!
A month after purchasing shirts from this website they are attempting to use my credit card to purchase other things! Luckily I used a virtual card but my credit card company advised me to remove "dashingsouls" access to my virtual card...so its specificly this company!!! SCAM!!! They did send me the product I requested but the cut was terrible and odd. The fabric was terrible and odd and it shrinks every time I wash it....and it's mindblowing they are trying to use my credit card a month later.
October 18, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
It’s a scam
It’s a scam. The quality of the products are so poor and they don’t even look close to what they are on the website. I tried to return and get a refund but it was so difficult to return the product and cost a lot. They offered a refund but less than 20% of what I paid.
I am so disappointed and sad to know this kind of company exists.
I didn’t want to give even one star.
*Update: I contacted them again because of the comment below but they didn’t even try to solve the problem. They think leaving the trash at my home and giving me only 20% refund was good enough. Now, I’m upset with myself for falling for this scam.
Update: They say they want to solve the problem but it seems like they don’t mean it.
September 17, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
IT S A SCAM
DO NOT PURCHASE! Items do not look anything like photos and material is completely different than pictured. Don’t bother trying to contact customer service for resolution, they won’t honor their return policy, they reply to my first email and now that they have to give me the return address they do not reply anymore!!
October 3, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
This an easy website to use
This an easy website, styles and colors look great! If everything fits, I'll be back!!!
October 9, 2024
Unprompted review
Reply from Dashingsoul
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
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The photos online are beautiful
The photos online are beautiful. Actual print quality is horrific. Blurry, looks copy/pasted around lines. I was offered a $5 refund out of $40 and nothing more. I donated the shirts since sending them back to China is too expensive. DashingSoul / OliveNorma is a scam.
October 1, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Very poor quality
Very poor quality, both the material and the stitching. I liked the designs and the photos looked good but the reality is very different.
October 4, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Great Experience
My shopping experience was easy and effortless. I love the innovative designs and it was easy to choose my first purchase.
October 4, 2024
Unprompted review
Reply from Dashingsoul
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Merchandise was great
Merchandise was great, site easy to use, and prices were reasonable.
October 2, 2024
Unprompted review
Reply from Dashingsoul
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
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DO NOT PURCHASE
DO NOT PURCHASE! Items do not look anything like photos and material is completely different than pictured. Don’t bother trying to contact customer service for resolution, they won’t honor their return policy and will ignore you.
September 30, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
SCAM!!!
SCAM!!!! They have taken my money and not delivered my goods! Repeatedly asked for refund and not given months later. Have reported them
September 25, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Horrible quality
Horrible quality. Product does not look like advertised. Beyond junk.
September 24, 2024
Unprompted review
Reply from Dashingsoul
Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
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