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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and attractive designs, finding the colors vibrant and the patterns artistic. Some reviewers are pleased with the fit and comfort of the clothing, with several expressing satisfaction with their purchases and an intent to order again. The ordering process is generally described as easy and user-friendly, with many finding it straightforward to place an order. However, some people were dissatisfied with the product quality, noting that items often do not match the images online, are made from cheap polyester despite being advertised as cotton, and have blurry prints. Delivery times are frequently criticized for being long, with some orders taking several weeks to arrive, and tracking information can be inconsistent. Additionally, the return policy is a significant concern, as customers report difficulties with returns, often needing to send items to China at their own expense, making the process impractical.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process itself easy and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult and misleading.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product range is beautiful. I struggled to pay with PayPal as kept being redirected and losing the original page, but Gpay worked fine. I have ordered previously and found the products took... See more

Company replied

Rated 4 out of 5 stars

Attractive design and Japanese patterns. Tried to find the long necklace pictured with the tops that I ordered, but apparently you do not sell them. You should. I'm sure that I am not the only custome... See more

Company replied

Rated 4 out of 5 stars

I ordered before I read these reviews. So I didnt know what to expect or if anything was even coming! Their tracking worked and was updated almost every day. Similar to Shein. One order took 3 weeks t... See more

Company replied

Rated 4 out of 5 stars

I'm looking for something different. I found several pieces I liked. Will probably order again from you once I see how the size goes.

Company replied


Company details

  1. Women's Clothing Store

Written by the company

The brand was founded in 2021, and since then Dashingsoul has been dedicated to provide some of today’s most exciting and edgy fashion apparel to consumers worldwide. We launch over 200 new products a week, so you can purchase the latest models at appealing prices. We make fashion accessible, so every lady across the globe can get the wardrobe of her dreams.


Contact info

3.4

Average

TrustScore 3.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great items, easy shopping

Everything was clear and easy to understand, the pictures were great, and I love the items. The only hard part was choosing just one.

August 23, 2025
Unprompted review
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Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

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Rated 1 out of 5 stars

Awful quality prints. Very poor material cut and feel

I wish I had read the reviews first. I spent 123 euros on this site buying presents for my sister’s birthday. VERY POOR QUALITY both the print ( magnified and blurry and poor), also the clothes both their cut and their feel are ridiculous. If these were hanging in a store noone would buy them. Please stop conning people. Too poor even to donate.

August 1, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

I love all the tops that I ordered

I love all the tops that I ordered. They are vibrant and colorful and comfortable. My new favorite work tops!

August 19, 2025
Unprompted review
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Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Customer service was very responsive

Customer service was very responsive. Designs on clothing were very creative and artistic. Colors of images were very bold and beautiful.

August 19, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

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Rated 1 out of 5 stars

Don't buy

These garments are of very poor quality. I ordered 6 items. The fabric is cheap and nasty. Garments have overstitching in black or white regardless of colour of garment. Design image is blurred, not like shown on website.
After a long process I got 33% refund, I will be donating the garments to charity

August 1, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Customer, we apologize for your dissatisfaction with your order. We will submit your feedback to the product department for follow-up and improvement. Moreover, our team has contacted you via email and will try to help you resolve the issue. Please kindly check it or your spam folder. Have a nice day!

Rated 5 out of 5 stars

Ordering is user friendly

Ordering is user friendly, easy to understand. I received my first order in a timely manner. You will need to order a size or two up. Thank you.

August 9, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Poor quality hoodies, difficult to get a refund

I left a review for this company a few days ago after communication with them for weeks over email.
I ordered an octopus hoody and a funny cat hoodie for myself and my daughter, when they arrived I was so disappointed as the quality was very poor, the graphics were distorted, the fabric was poor quality and the hoods were huge.
I’d of been embarrassed to wear them.
I contacted them asking for a refund and they said I’d need to send the items back at my own cost, which to China is very expensive and I’d of ended up out of pocket.
I asked them to pay for the postage but they wouldn’t, they offered me a 15% refund and I keep the product, I declined numerous times and the offer then rose to 35% then after I threatened legal action 60%.
In the end I reported them to trading standards and left a negative review on here, they noticed my review and replied through trust pilot making out they’d never communicated with me before, they then contacted me via email to say they would give me a full refund if I removed my 1* review.
I removed my review and did receive my full refund today but they blackmailed me into removing my review to get my money back so I’m sharing my experience with you all so you can avoid them as they are dishonest and will try anything to not refund you.

August 1, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Customer, we apologize for your dissatisfaction with your order. Please understand that we are happy to resolve the issue. We did not threaten to delete your negative review. We negotiated via email, and you accepted our offer. Therefore, we have already refunded your order. Please understand that as our valued customer, customer satisfaction is our top priority. Furthermore, as a seller, we have fulfilled our promise. Your understanding would be much appreciated.
Have a nice day!

Rated 1 out of 5 stars

I received order but found items were…

I received order but found items were too small. Trying at this moment to return which is becoming a drama!! they dont want me to return but to send $26 to cover postage for them to send larger size. I don't want larger size. Would rather return but its not looking possible...ugh

August 6, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Paying $26 to get a larger size is just a proposal. If you prefer to return the item, we will certainly accept the return and provide you with the return process. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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Rated 5 out of 5 stars

Awesome designs

I really like the quality of the shirts. The patterns are awesome. I also bought a pair of octopus earrings. Very nice and unusual.

August 1, 2025
Unprompted review
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Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

The clothing is so beautiful and…

The clothing is so beautiful and breathtaking, its very breathable as well!

June 18, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Product never arrived

Product never arrived, i didn’t know it was coming from China waited weeks, no help given from company, told to file a compensation claim from The courier. Wish id read the reviews first.

July 28, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Customer, sorry to hear that you have not received the package.Upon checking your order, it has been delivered on July,24,2025. You could contact the courier to get more information at ttps://www.evri.com/help-and-support/help-centre/#/something-else. Moreover, because you have purchased shipping insurance, your order is protected. If you believe the package is lost or you haven't received it, you can contact https://resolution.seel.com to get compensation. And our team has provided the detailed information for you. Please kindly check your inbox or spam folder. Thanks for your understanding.

Rated 5 out of 5 stars

fine and inventive

fine and inventive. not too obtrusive.

July 20, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

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Rated 5 out of 5 stars

Love,love

Love,love, love all the very unique and different clothes👏👏😘

July 20, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

My experience was great!

Since my name is Mauna, I enjoyed finding the Mona Lisa in the form of a cat! I was given the name Mona at birth. It’ll be fun to wear!

July 19, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Great unique shirts.

I ordered my first shirt and was so pleased with the quality and fit I ordered 3 more. I love the unique designs I will definitely be ordering more. Thank you Dashing Soul for the nice shirts.

March 15, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Lovely soft, silky T-shirts

T-shirts are a lovely soft, silky material and really comfortable to wear; small is a comfy fit for UK8. The colours and patterns are as good as the photos. I needed to contact the company for a query and they were really quick and helpful

July 15, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your support and love! It’s our great pleasure to serve you! Wish you a great day!

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Rated 4 out of 5 stars

Ordering was easy

Ordering was easy. Cannot find information about shipping. Was it shipped? When should it arrive?

June 27, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear Customer, thanks for your order. Upon checking, your order DA36129 is ready to ship. You will receive the shipping email with the tracking number within 24 hours. Please kindly check the inbox of email lsyoung61@gmail.com or your spam folder. Moreover, please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com if you have any other questions. Have a nice day!

Rated 4 out of 5 stars

Fun colors and designs and styles for nature lovers!

I was shopping for pants with ocean themes and came across Dashingsoul. The ocean images are wonderful. I purchased the pants for a male friend and he wears them almost daily! The medium pants fit him perfectly and I'm going to get a bunch more. For me, I ordered a number of shirts. I normally wear a 3X, but only a few of the 5X shirts fit me. Be aware that the shirt sizes for women run very small. They also have fun jewelry. I love the colors and designs and styles. Do be aware that if you want to return something, you have to send it to China, so most likely, you will end of keeping everything you order.

June 9, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

So far the ordering part has been very…

So far the ordering part has been very easy.. interesting to see.. how long until order arrives.. sizing of product… and quality.. we’ll see… 🤷‍♀️

June 26, 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

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