I'm using dashvapes for a few years now and scentsails for a year or so, impeccable service from A to Z, they study their market and trying hard to accommodate and adapt. Don't hesitate to try them, b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Information provided by various external sources
Your one-stop-shop for vape, e-cigarettes & electronic cigarettes & more! Call us at 866-996-3274, visit our retail locations or shop & order online.
Contact info
Canada
- dashvapes.com
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy, fast shipping
Always quick and easy to order and…
Always quick and easy to order and shipping is always on time..
Very bad customer service
Very bad customer service, not answering calls for 2 days in a row, their online chat is not replying. Shipment still stuck with no movement at all. I called Canada Post, and they don't have an answer to where is the package. I called the nearest Dashvape Store, and they don't have any authority to help. I think that this business is not run by people who understand the basic customer support needs. I only need my money back, since no package delivered, and the shipping company is hired by Dashvape can return the product to them. I'm not going to chase ghosts as a client.
My bff went into the Pickering location…
My bff went into the Pickering location 12/1/25.
She ordered $600 worth of juice. They never sent the empty bottles, so she went in to pick them up. Found out the $11 bottles weren’t included in the cost. Not a problem. She asked them to transfer the liquid into the empty bottles as she has terrible mobility issues. They always do. The rude sales girl refused, said it was against policy. I called head office. I explained they always fill them. To which she replied, they fired the last manager as he overcompensated. You guys are pathetic. You lost thousands, through 3 of us. I’ll make sure to tell everyone how heartless you are. The almighty dollar hey! Must be a new way of doing things. We’ve shopped there for 6 years. Nice reply. Carry on.

Reply from DashVapes.com
One of the best online vape shops I've come across
My orders are always right and arrive pretty quickly and I love the free shipping for over 100$ spent.
They have a big variety of liquids that I keep coming back to as well as very nice promotions on holidays.
10/10 vape shop, will come back again.
Great service!
Excellent experience
Since I found this site, I haven't bought vape juice from anywhere else. I love the opportunity to buy in bigger sizes instead of small flasks. Saves a ton when you find the flavours that you really like.
Opposite of the Negative Claims — 100% Trustworthy
I’ve been a DashVapes customer and my experience has been the complete opposite of what another reviewer described. I order directly from DashVapes.com, always receive confirmation emails, and shipping is reliable here in Denmark through DHL. I even experienced a refund from DashVapes that was processed within 24 hours. DashVape is my only place for all vape needs — thank you!
DO NOT USE, scam!!!
DO NOT USE. They take your money, no confirmation email or shipping info. I spent $150. After several attempts, I was advised to contact Cargo Continental Express for shipping info, was then advised I had to pay additional $200 (refundable apparently) insurance fee. The fee covers the issuance of a temporary insurance permit, goods on hold until paid. Was not advised this at time of purchase from Dash Vapes, and I had already paid $25 delivery from Brisbane to Melbourne. I cancelled oder, but Cargo Continental Express hold goods for a month then return to seller. I was advised to contact seller after a month for refund.
After many attempts to contact Dash Vapes, I get no response whatsoever. I have now reported them officially.

Reply from DashVapes.com
Great service and easy ordering
Best service!
Dash vapes is the number #1 vape shop for everyone's vaping needs!
Always satisfied with any order from…
Always satisfied with any order from Dashvape since 2018.
Excellent service from a great company
This company offers such a valuable service; especially for a guy like me local to NYC.
Great customer support
So, I had just submitted an order when an hour later the Black Friday sale began. I thought I was out of luck, but thought I could try asking. I reached out on the live messaging and explained the situation. Samuel replied back quickly and said that he could get me the discount and refund the money back to me.
This was the second time he assisted me today and just wanted to give him a shout-out for helping me out.
Oakville store, super friendly/helpful
Went to the Oakville store several weeks back and was very happy with the service, very friendly and helpful, really love the options for larger juice sizes.
Quality store
The product selection is on point, with plenty of options for every preference. Quality is consistent and worth the price.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







