hey Dan,
Firstly, I'm sorry for your bad experience. I understand your problems with the course but as the motto of data36's implies ("learn data science the hard way"), my courses are not for everyone. I guess I'm pretty straightforward about this, I mention this many times: on the course info pages, on the main page of website, in emails I send and generally everywhere. Besides, you can always start with the free tutorial articles (which I have 100+ of on my website) to figure out whether my teaching style is for you or not. If you don't like my teaching style, you are always welcome to go with a simpler course on my competitors website, although I still think that the best way to learn data science is to simulate a real life infrastructure, and to solve real life problems. Part of this is to encounter error messages. (Which you can always reach out about to me if you need help.)
Just for the record to everyone who's reading this:
Dan's complain is in regards to my 7-day SQL course and I did refund them without question for the first request. That's a key policy of Data36: 30-day no-question 100% refund. And by no-question I mean: no questions at all. If you finished the course but didn't like it and ask for a refund, you'll get the refund. If you bought the course, but haven't got time to get started with it and ask for a refund, you'll get the refund. Generally, if you ask for a refund, you'll get refunded without questions. Again: I did the refund for Dan, as well, for the first request and emailed them about it in ~8 hours after their request.
So Dan saying I "ignored" their refund-request is either by coincidence (e.g. my email went into their spam folder) or by their desire to willingly hurt my brand... Either way: I find it unfair.
And as a final word: registering to Trustpilot was my worst business move ever. Trustpilot is close-to-scam by not mentoning that you can't remove your business from their website once you are registered. Right after you realize this you'll realize 2 more things: 1) Their calculation is not a simple statistical average, they skew your numbers and show lower numbers to incentivize you to bring more reviews to their platform. 2) If you know some statistics, you'll quickly learn that the reviews you'll find here are really going through some selection/survivorship bias -- either the positive or the negative way.
Best for everyone who read this far.
And Dan: again, I'm sorry for your bad experience, hope you'll have a better one at an other data science school.
Everyone else: I hope Dan's review didn't discourage you to come to data36.com and learn data science the hard way.
Cheers,
Tomi