David Lloyd ClubsReviews 

40,903
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 7,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. Many highlight the exceptional customer service, noting that employees go above and beyond to resolve issues and provide personalized assistance. The facilities are often described as fantastic, clean, and well-equipped, offering a wide range of classes and activities with excellent instructors. However, some people mentioned issues with subscription price increases and occasional poor general maintenance. There were also concerns about parking availability and the cleanliness of certain areas, such as showers and outdoor pools. A few customers also noted that some facilities, like changing rooms, can be too small or that certain classes are not always accessible to everyone.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Facilities

Customers had ambiguous experiences with facilities, with many praising aspects like clean changing rooms,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing dissatisfaction over unexpected... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the swift and efficient service, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my 2nd home and I love it. There are fabulous classes with even more fabulous instructors, plenty of opportunity to try new racquet sports/classes and make new friends. I know it costs but if... See more

Company replied

Rated 5 out of 5 stars

David Lloyd Kingston, has everything right, professional Instructors in all their classes, keeping me motivated and learning techniques for life. The atmosphere is always buzzy after a days work, I c... See more

Company replied

Rated 5 out of 5 stars

Tina is the best always love her yoga classes, She caters for everyone and makes the class wonderful for all! Celia is the loveliest really enjoy and benefit from her wellness circuits… love these... See more

Company replied

Rated 5 out of 5 stars

Great premises throughout. Love the fact that there are always Adult Only lanes in the pool even during family swim time. Love having the option of indoor or outdoor swimming in fine weather. T... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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1-star

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4.4

All reviews

(40,903)

6,815 reviews in the last 12 months

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Rated 1 out of 5 stars

Food time

Ok first food takes way to long to come for what it is and one time I just ordered a drink that took about 30 minutes because some guy kept on making other peoples orders and everytime he tried to make mine more people just showed up and he started on there’s I get that it’s busy and not completely his fault but they should have a better system. And obviously. The first person who orders is the first person who should receive there stuff but no. He’s a nice kid tho !

June 15, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for sharing your experience. We appreciate you bringing this to our attention so that it can be reviewed. We hope to improve your experience with us at David Lloyd in the future.

Rated 5 out of 5 stars

The ambiance

The ambiance, the staff, the atmosphere, the classes are all great

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We're so pleased to hear that you've had a great experience at the Club. We really appreciate the feedback!

Rated 5 out of 5 stars

Great yoga classes and inspiring…

Great yoga classes and inspiring instructors who support you in meeting your goals

July 3, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review! We're so pleased to hear that you've had a great experience at the yoga sessions in the Club!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Very welcoming. After being a bit nervous, everyone I came into contact with was very nice. Thank you

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We're so pleased to hear that you've had a great experience with the team and they've made you feel so welcomed!

Rated 2 out of 5 stars

An honest review

The majority of David Lloyds are very good, but my home David Lloyd is terrible. It has completely lost its identity and is only a shadow of the club that it once was. There is also a bad vibe in the club and the staff just dont meet the standards. I am not the only one who thinks this. My daughter stopped going because of issues with staff there. I choose to use other David Lloyd clubs instead of my home club.

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave a review. We're sorry to hear that aspects of the day-to-day experience haven't consistently met your expectations. We really appreciate you highlighting these concerns and this has been forwarded to the Club management team who will be in contact.

Rated 2 out of 5 stars

Serious need of renovation

The Lincoln club is in serious need of renovation it has had little or no investment in 20 years and is way behind other DL clubs in standard and facilities

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We really appreciate your feedback, and it has been shared with the Club management team for review.

Rated 5 out of 5 stars

All great and lovely space to be in

All great and lovely space to be in. Shame steam room was out of action

June 27, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We’re pleased to hear that you’re enjoying your time at the Club, and we hope to get the steam room up and running again as soon as possible.

Rated 5 out of 5 stars

Professional and Friendly environment

Professional and Friendly environment. Many classes for adults and kids. Professional swimming and tennis classes for kids. Very helpful and polite staff. The app is user friendly and easy to understand and use.

June 27, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We’re so pleased to hear that you’ve had a great experience at the Club and are enjoying the atmosphere it provides!

Rated 5 out of 5 stars

Helpful member of staff

Helpful member of staff, really good equipment in gym.

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We're so pleased to hear that you've had a great experience with the team!

Rated 5 out of 5 stars

Absolutely love this place

Absolutely love this place! The staff are amazing—always so welcoming, friendly, and genuinely helpful. The facilities are outstanding, and my favourite part is being able to cool off with an outdoor swim after the gym before unwinding in the spa garden. It's the perfect way to relax and recover. I always leave feeling refreshed and can't recommend it highly enough.

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a lovely review. We’re so pleased to hear that you’ve had a great experience at the Club and with the team, and that you find our facilities the perfect way to refresh and unwind!

Rated 5 out of 5 stars

Great club extremely clean

Great club extremely clean, very helpful with my disabled grandson..
Lovely food, could do with more staff on the food and need a full time lifeguard on so kids can use outside pool.

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review! We're so pleased to hear that you've had a great experience at the Club with your grandson. We really appreciate your feedback, as we're always looking for ways to improve our Clubs and our members' experiences.

Rated 5 out of 5 stars

Great club! Kristina in the bar is so lovely and…

Kristina in the bar is so lovely and it’s a pleasure to see her after a workout with her lovely smile. Spirit (yoga, pilates, t’ai chi) and sound bath with Laura Boswell is awesome and I make sure I book that every week otherwise I think I’d explode with my stressful life!! Danielle and Nathan, Blaze instructors are awesome and are helping me achieve my goals motivating me in every class. The whole class has great facilities and spa. I wouldn’t go anywhere else now.

July 4, 2026
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Reply from David Lloyd Clubs

Thanks for leaving such a lovely review. We’re so pleased to hear that you’ve had a great experience at the Club and with the team. We look forward to seeing you at your next class!

Rated 5 out of 5 stars

fabulous as always

fabulous as always

June 27, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We're so pleased to hear that you're enjoying the Club!

Rated 3 out of 5 stars

Short term partner membership needed.

I’ve been a member for over 10 years with the family. It’s a good club with a variety of sports. Handy when it’s raining great when when you travel and fantastic when you want a variety of sports. Where they could really improve is the point of bringing in partners regularly. Yes day passes are fine. Yes we can by the odd day pass. But it would really help if there was a minimum 1-6 month partners membership so we could do more as a family without committing to full 12 months. It’s hard to know work schedules or relationship status what will happen in future. If there was an option of short term memberships that would help. (Yes I know you do 14 day promotions)

July 4, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for leaving a review. We’re pleased to hear that you’re enjoying the Club with your family. We also appreciate your feedback regarding the membership options available.

Rated 5 out of 5 stars

Alex was really helpful in suspending…

Alex was really helpful in suspending my membership without a charge with proof provided.
Very professional and understanding staff.

July 4, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for leaving us a review. We're so pleased to hear that you've had a great experience with Alex!

Rated 3 out of 5 stars

Instructors and classes are really good…

Instructors and classes are really good but disappointed that the shower in the sauna/steam rooms has not worked for weeks.

June 26, 2026
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Reply from David Lloyd Clubs

Thanks for leaving a review. We’re so pleased to hear that you’ve enjoyed the classes with the team. Thank you for bringing the shower to our attention, and we hope to improve your experience with us at David Lloyd

Rated 5 out of 5 stars

David Lloyd Kingston

David Lloyd Kingston, has everything right, professional Instructors in all their classes, keeping me motivated and learning techniques for life.
The atmosphere is always buzzy after a days work, I can release all the stress & feel energised. The Reception staff greet me with a smile & provide a fresh towel. The cleaners do a great Job too showers & changing rooms are clean.

July 3, 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave such a lovely review! We're delighted to hear that you've had a great experience at the Club. Thank you for your kind feedback, we really appreciate your support!

Rated 5 out of 5 stars

Great wellbeing experience

Whichever you choose: Great classes, amazing SPA and garden, well equipped gym, drinks or dining - everything is unbeatable + friendly staff and helpful head office. Highly recommend the club!

July 3, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for getting in touch. We're sorry to hear about your experience and completely understand your frustration. At some Clubs that are operating at full capacity, additional restrictions apply when it comes to suspending memberships. We appreciate that this may be disappointing.

Rated 2 out of 5 stars

Improvement in communication needed

Avenue tennis was taken over by David Lloyd. Direct debit set up by AVE tennis and assumed would have a seamless transition to David Lloyd. Very bad communication from David Lloyd. Received random email saying I had not paid. Have to fill out a new direct debit sheet. None of this information was conveyed very clearly. Confusing for existing members. Communication generally has not been clear.

July 2, 2026
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Reply from David Lloyd Clubs

Hi Frances, thanks for sharing your experience with us, we're very sorry to hear this and apologise for any frustration caused.
We've escalated this to the Membership Support Team and requested they get in touch to help further.
Thanks for your patience and bringing this to out attention.

Rated 5 out of 5 stars

Before renewing my membership

Before renewing my membership, I required an explanation for the surprisingly large increase over the previous year. The service and assistance which I received from A. T. of the Member Support Team was both prompt and supportive. She is a credit to the company and led to my renewing with confidence. Hugh

July 3, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for leaving a review. We're so pleased to hear that you've had a great experience with the Membership Support Team. We appreciate your feedback!

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