David Lloyd Clubs Reviews 

40,913
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 7,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. Many highlight the exceptional customer service, noting that employees go above and beyond to resolve issues and provide personalized assistance. The facilities are often described as fantastic, clean, and well-equipped, offering a wide range of classes and activities with excellent instructors. However, some people mentioned issues with subscription price increases and occasional poor general maintenance. There were also concerns about parking availability and the cleanliness of certain areas, such as showers and outdoor pools. A few customers also noted that some facilities, like changing rooms, can be too small or that certain classes are not always accessible to everyone.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Facilities

Customers had ambiguous experiences with facilities, with many praising aspects like clean changing rooms,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing dissatisfaction over unexpected... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the swift and efficient service, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my 2nd home and I love it. There are fabulous classes with even more fabulous instructors, plenty of opportunity to try new racquet sports/classes and make new friends. I know it costs but if... See more

Company replied

Rated 5 out of 5 stars

David Lloyd Kingston, has everything right, professional Instructors in all their classes, keeping me motivated and learning techniques for life. The atmosphere is always buzzy after a days work, I c... See more

Company replied

Rated 5 out of 5 stars

Tina is the best always love her yoga classes, She caters for everyone and makes the class wonderful for all! Celia is the loveliest really enjoy and benefit from her wellness circuits… love these... See more

Company replied

Rated 5 out of 5 stars

Great premises throughout. Love the fact that there are always Adult Only lanes in the pool even during family swim time. Love having the option of indoor or outdoor swimming in fine weather. T... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.4

All reviews

(40,913)

6,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Really friendly staff, fantastic facilities and brilliant instructors and classes

Really friendly staff and well maintained amenities. All the classes are led by fantastic instructors but I in particular really look forward to the spin class run by John and Pilates class run by Sima - they are fantastic and make the classes fun and effective! The club facilities are a great way to relax, especially the sauna, jacuzzi, steam and cold plunge !

June 21, 2026
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Reply from David Lloyd Clubs

Thanks for sharing your feedback! We're so pleased to hear that you've had a great experience at the Club and enjoy the spin classes with the team!

Rated 3 out of 5 stars

Improvements needed

Overall, David Lloyd offers a great concept with excellent facilities and plenty of potential. The range of amenities is impressive, and it has all the ingredients to be a fantastic club.

However, the club is currently showing signs of wear and feels somewhat run down in places. The coffee and social area could also benefit from a wider food and drink offering to make it a more appealing space to relax and work from.

The biggest issue is the air-conditioning. The gym area and changing rooms are often uncomfortably hot, particularly given the gym’s proximity to the swimming pool, which can make workouts less enjoyable. Some of the gym equipment is also looking tired, with visible rust on certain machines.

To be fair, the management team has advised that improvement works are planned for later this summer, including upgrades to the air-conditioning system and replacement or refurbishment of affected gym equipment. These changes should make a significant difference to the overall member experience.

I look forward to seeing the improvements completed and will be happy to update my review once the work has been carried out.

June 21, 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share such detailed and balanced feedback. We're pleased to hear you're enjoying the Club's facilities and appreciate you recognising the potential of the Club. We also appreciate your comments regarding the air conditioning, and gym equipment, and we're pleased to confirm that the gym refurbishment is due to begin soon, which will include improvements to these areas and help enhance the overall member experience. Thank you again for your patience and constructive feedback.

Rated 5 out of 5 stars

The club is a friendly social space…

The club is a friendly social space where the Baristas know your coffee needs and the instructors work hard to give you the best workout
Equipment in the gym is top of the range and the pool is always a bonus

June 27, 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave us a review! We're so pleased to hear that you've had a great experience at the Club and the team help provide a great experience!

Rated 5 out of 5 stars

Joined DLC about 2 weeks ago

Joined DLC about 2 weeks ago. Have had all my 3 free kick-start PT sessions with Carmisa which has really been great, as an absolute beginner to the gym environment she has worked with me at my pace and level and not to overdo things, but at the same time giving me the gentle push needed to excel myself and push for more. Definitely would not hesitate to recommend Carmisa a she is a great PT.

Enjoying the spa retreat very much as well and starting to try out different classes upon availability.

Overall, good experience so far with the DLC akr the staff are friendly and helpful.

June 20, 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to leave us a review! We're so pleased to hear that you've had a great experience with our team, and especially with Carmisa. We really appreciate your recommendation, and she'll be delighted to hear your kind feedback. We look forward to welcoming you back soon!

Rated 4 out of 5 stars

I just joined David Lloyd kings hill…

I just joined David Lloyd kings hill and all in all I really like it! Staff are so friendly, food is great, service is fab! Facilities are wonderful! I only have 2 little wholes to pick…

Firstly, I really wish they would run a odd few groups for kids under 3!! These are the kids that probably need the groups the most! I’m talking music and dance groups, little football groups, little stay and play sessions with various toys etc. very unstructured with an adult needing to be present. Honestly even just once a week or every few weeks would be amazing! I genuinely think there would be loads of interest and a lot of toddler mums who would RAVE about this!

Secondly, I really struggle to get a space in the family parking bays as it’s so busy. Given that I have a toddler and i’m the extra space is very needed. I don’t usually mind parking in a regular space except the spaces in this car park are SO small, I either have to park so far away and hope no one parks next to me so i can get my boy in and out (I’m also pregnant so its even harder) - or I’m just wedged between 2 cars and have to attempt to squeeze my toddler in the front before squeezing in myself, moving him on my lap, moving car forward enough to open doors fully and then i can get him in. It’s not the end of the world, but just something I’ve noticed each time visiting and it’s an exhausting process.

Other than these things, I would honestly highly recommend David Lloyd! Love it!

June 26, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for taking the time to leave a review. We’re delighted to hear that you’re enjoying the facilities and that you’ve found our team friendly.

We also appreciate your feedback regarding children’s classes and parking. This has been shared with Club management for review, as we’re always looking for ways to improve our Clubs.

Rated 5 out of 5 stars

Was welcomed by Alison Rutherford who…

Was welcomed by Alison Rutherford who was so polite and welcomed be to club with ease

Also thanks to ty who signed me up 10/10 service

June 27, 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave us a review! We're so pleased to hear that you've had a great experience with Alison and you felt so welcomed to the Club! 😊

Rated 5 out of 5 stars

Mahammed husian was really helpful

Mahammed husian was really helpful. Quick and easy!

June 27, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for taking the time to leave a review! We're so pleased to hear that you had a great experience with Mahammed!

Rated 5 out of 5 stars

Great aqua class with Natalie again

Great aqua class with Natalie again. Sadly I had to cancel Yin Yoga and Meditation as I got migraine.

June 19, 2026
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Reply from David Lloyd Clubs

Thanks for leaving us a review! We're so pleased to hear that you enjoyed the aqua class, and we hope you feel better soon!

Rated 5 out of 5 stars

I really enjoyed contrast therapy in…

I really enjoyed contrast therapy in Spa retreat by Nicola.
This session really helped me relax and the way Nicola planned the session was amazing. She is very knowledgeable and friendly. Her guidance helped me improve my overall well-being.
I think more session should be arranged in the evening after day work for relaxation and healing sore muscles.

June 27, 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review! We're delighted to hear you enjoyed the Contrast Therapy session in the Spa Retreat with Nicola and that it helped you relax and improve your overall wellbeing. We'll be sure to pass your kind words on to Nicola!

Rated 5 out of 5 stars

Spoke to Emma on the virtual assistant…

Spoke to Emma on the virtual assistant who seamlessly dealt with my query

June 27, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review Alexandra! We're delighted to hear Emma was able to deal with your query so seamlessly and made the experience a positive one. We'll be sure to pass your kind words on to Emma!

Rated 5 out of 5 stars

I met Marc at David Lloyds Heston to…

I met Marc at David Lloyds Heston to run through joining up and getting started.
He was very professional and considerate to my needs.10 stars

June 27, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your fantastic review Dean! We're delighted to hear Marc made such a positive impression and provided a professional and considerate introduction to the Club. We'll be sure to pass your kind words on to Marc!

Rated 5 out of 5 stars

David Lloyd

David Lloyd , Poole is the complete fitness, spa and lounge experience. The classes are run by excellent and knowledgeable leaders, and the spa is absolutely first class, the new facilities are top end and so luxurious and beneficial I can’t rate it highly enough. If you can join, do! I have so much benefit from all of the facilities.

June 16, 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Jenny! We're delighted to hear how much you're enjoying everything Poole has to offer. It's fantastic to know the Club has had such a positive impact on your wellbeing!

Rated 5 out of 5 stars

Spoke to Elle W through customer…

Spoke to Elle W through customer services, very helpful and made the process super simple and easy.

June 27, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review Monna! We're delighted to hear that Elle was so helpful and made the process simple and easy for you. We'll be sure to pass your kind words on to Elle!

Rated 5 out of 5 stars

Member Friendly Paradise!!

I’ve been with David Lloyd Leisure for a good few years now. Exeter was recently refurbished and throughout the refurbishment DLL kept the Club going and the service level excellent, as well as keeping everybody informed. Disruption was minimal. The newly improved spa areas opened earlier than advertised and they are absolutely awesome!! it’s worth the membership just for that, but the classes and staff and personal trainers and equipment are all absolutely brilliant. The attention to their members is really good too, I recently had a car accident and they have allowed me to pause my membership while I recover thank you David Lloyd Leisure you are brilliant!

June 24, 2026
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Reply from David Lloyd Clubs

Thank you so much for your wonderful review! We're delighted to hear you've enjoyed the newly refurbished Club and that the improvements to our spa have exceeded your expectations. It's fantastic to know that our team kept you informed throughout the refurbishment and that the disruption was kept to a minimum. We're also pleased we could support you by pausing your membership while you recover. We wish you a speedy recovery and look forward to welcoming you back to the Club when you're ready!

Rated 3 out of 5 stars

Mixed feelings!

I love the club once I am inside, but the parking is dreadful and you have to arrive before 9.15 am to secure a space.
Parking restrictions and parking fines have now been introduced without notifying guests and if you park 1 inch out side of the space you get fined !
Elizabeth Toth is my PT who is great and knows how to push me and Judith Michaels and Rebecca Valins for Pilates mat and reformer both are really good teachers and give options to go further for those who can!

June 19, 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback. We're pleased to hear how much you enjoy the Club once you're here, and we're delighted that the team have made such a positive impact on your experience. We'll be sure to pass your kind words on to them. We're sorry to hear about your concerns regarding parking and the parking restrictions. We understand how frustrating this must be, and your feedback will be shared with the Club Management team so they can review the points you've raised.

Rated 5 out of 5 stars

On my first day

On my first day, I was welcomed warmly by the reception staff—though I didn't aware the name of her. Coach Hannah gave me a brief, friendly overview of where the cafeteria and other facilities were located. My first tennis lesson with Paul was productive, and I was very pleased with him. For the HIIT group cycling class, Coach Neil welcomed me in a friendly and helpful manner; I really enjoyed the session. I hope more of Neil's HIIT group cycling classes are scheduled. Finally, I also received some information about the showers from a middle-aged cleaning staff member whose name I didn't catch; they were also very friendly and helpful.

June 26, 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Emine, and welcome to the Club! We're delighted to hear that your first day was such a positive experience. We'll be sure to pass your kind words on to Hannah, Paul, Neil, our reception team and our housekeeping team. It's fantastic to hear they all helped make you feel so welcome and that you enjoyed your first tennis lesson and HIIT cycling class.

Rated 5 out of 5 stars

Chloe was very helpful today and she…

Chloe was very helpful today and she solved what I needed

June 26, 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review! We're delighted to hear Chloe was so helpful and was able to resolve everything you needed. We'll be sure to pass your kind words on to Chloe!

Rated 5 out of 5 stars

The spa at David Lloyd is absolutely…

The spa at David Lloyd is absolutely amazing
The gym
The staff can't fault it

June 19, 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Azra! We're delighted to hear you're enjoying everything the Club has to offer. It's also fantastic to know our team has made such a positive impression!

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