Daylesford Organic Reviews 

2,031
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,078 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their delicious taste, lovely scents, and effective results. Many reviewers also appreciate the excellent service, easy ordering process, and the careful, delightful packaging that ensures items arrive in perfect condition. However, some customers experienced issues with delivery, including parcels arriving late, being delivered to the wrong address, or items being damaged during transit. Others reported problems with the ordering process, such as missing items, lack of delivery confirmation, or unexpected additional delivery costs. A few reviewers also noted concerns about product freshness, short shelf lives, or some items lacking the expected flavour or scent.

What people talk about most

Product

People report positive experiences with product, often praising the quality and presentation of items like... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing prompt and fast delivery, often ahead... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

Customers had positive experiences with service, with many reviewers praising the brilliant and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The voucher itself is lovely, but I do think it would have been good to have the option of having it posted more cheaply via Royal Mail. As I recall, I ordered in plenty of time for when I needed it... See more

Rated 5 out of 5 stars

Your Lily of the Valley candle is one of my favourites along with the Vine Ripened Tomato. Yesterday I had a procedure in hospital for which I have to keep my foot elevated in bed for two weeks….. i j... See more

Rated 5 out of 5 stars

Very pleased with this lovely fig scent deffuser. Lovely bottle . Package arrived on time , brilliant packed well and in excellent order . Will buy again and try a different scent . Definitely reco... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more



Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(2,031)

1,075 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic box

Fantastic box! There seems to be some negative reviews but we were very happy, will be ordering again

May 3, 2026
Rated 5 out of 5 stars

First time try

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well done!
Delivery and packaging was pain free also.

April 27, 2026
Rated 1 out of 5 stars

Customer service is lacking

Customer service is lacking. Delivery turned up damaged, repackaged by DPD. Of course, not their fault but contacted them as this was a gift and the label on the wine I’d purchased was damaged and another chocolate bar destroyed. Customer service advised that a replacement chocolate bar would be sent out but nothing they could do about the wine as a ripped label is satisfactory. No replacement chocolate ever arrived.

April 26, 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 

We are sorry to hear that you were disappointed with customer service, and that your replacement never arrived. 

If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com, and we would be delighted to assist. 

We do hope that this can be rectified, and you continue to shop with us.

Rated 4 out of 5 stars

I was very happy with the mystery…

I was very happy with the mystery contents of my box. It was delievered on time and was packed very well.
The only reason that I didn't give you 5 stars as I thought it could have been more generous. I think a couple of more items should have been put in.

April 21, 2026
Rated 2 out of 5 stars

This box was very disappointing

This box was very disappointing. Other than him oud and Parmersan biscuits it was simply chocolates from Easter. The value of the box was more than I paid for, but felt I just purchased a box of sweet treats

April 30, 2026
Rated 3 out of 5 stars

The fresh items had imminent use by…

The fresh items had imminent use by dates. The bag with the buns arrived open. And DPD left the parcel outside the front door (did not ring the doorbell). Thankfully I saw him through the window. When challenged he explained they are authorised to leave the parcels outside.

April 23, 2026
Rated 4 out of 5 stars

The items arrived quickly

The items arrived quickly. I had been given a bergamot botanical diffusing oil in a glass bottle and the smell was amazing. This time the product is in a tin bottle and the smell is much more muted, can't really smell unless you go near the diffuser.

April 28, 2026
Rated 5 out of 5 stars

My purchase was a gift (unfortunately

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for them. They videoed themselves opening it so they could share the experience with me. They continue to enjoy the contents, texting me to share their delight. A great gift, a great product. Many thanks.

April 19, 2026

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