Daymans DIY Reviews 

197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(197)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Well packaged

Well packaged, need to improve on delivery unable to track my parcel plus delivery time?

September 10, 2025
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Reply from Daymans DIY

Thanks so much for your review, Each item is sent out tracked and the tracking number should transfer automatically so I apologise this didn't happen for you but rest assured if you order again this will happen. Thank you for supporting our family business we really appreciate it.

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Rated 5 out of 5 stars

Painting pads

Easy to order items and delivery was prompt as stated.

August 14, 2025
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

Rated 5 out of 5 stars

Brilliant place for your DIY

Brilliant place for your DIY, gardening etc. Delivery service very quick. Staff are brilliant, freindly and helpful.

August 9, 2025
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

Rated 5 out of 5 stars

Excellent service

Excellent service. Pleasure to deal with. Will definitely shop with them again. Many thanks.

July 29, 2025
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

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Rated 5 out of 5 stars

Best hardware store in Leicester

From my experience, this is the best hardware shop in Leicester. Staff are friendly, helpful and knowledgable. Decent prices and good stock. Highly recommended.

July 31, 2025
Unprompted review
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

Rated 5 out of 5 stars

Lovely people

Lovely people, very helpful and a good deal - what more can you ask for!

July 23, 2025
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. I sent an email with what I was looking to have made and received a quote literally within the hour.
I was happy so placed the order and the item was delivered the following morning. It was exactly what I wanted and had been made extremely well.
So ⭐️⭐️⭐️⭐️⭐️ review from me.
Thank you 🙏

July 16, 2025
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Reply from Daymans DIY

Thank you so much for your review Sue we are so pleased you were happy with our service :)

Rated 5 out of 5 stars

Very reasonably priced MDF boards

Very reasonably priced MDF boards, in the quantity i needed and dispatched quickly and efficiently. An excellent service.

July 8, 2025
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Reply from Daymans DIY

Thank you for your review we really appreciate your support!

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Rated 5 out of 5 stars

Perfect bolts for the job

Needed to replace bolts in a garden bench. Perfect for the job. Good price too.

June 30, 2025
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Reply from Daymans DIY

Thank you for your review we really appreciate your support!

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Rated 5 out of 5 stars

Royal Mail lost our delivery - but excellent customer service

The Royal Mail lost our delivery, but the company couldn't have been more helpful when I got in contact, sending out a replacement order asap and keeping me updated on its progress. 5*s for great customer service.

June 19, 2025
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Reply from Daymans DIY

Thank you so much for your review we are really pleased we could get your parcel to you and thank you for your understanding :)

Rated 5 out of 5 stars

A very straightforward purchase with a…

A very straightforward purchase with a family type welcome super efficient transaction and quick delivery time ,pleased with my purchase.

June 3, 2025
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Reply from Daymans DIY

Thank you so much for your review and continued support we really appreciate it!

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Rated 5 out of 5 stars

Daymans are the best

Very good prices and quick delivery by super drivers. I will definately buy again. Thank you.

May 24, 2025
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Reply from Daymans DIY

Thank you so much for your review and continued support we really appreciate your support!

Rated 5 out of 5 stars

Use Daymans delivery services regularly…

Use Daymans delivery services regularly for compost and manure. Arrives promptly, same day or next day, it’s free over £25 and the driver does all the lifting . Highly recommended 😁

May 16, 2025
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Reply from Daymans DIY

Thank you so much for your review and continued support we really appreciate it!

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