DB FREELANCE LTD Reviews 146

Ordered trellises through Rowlinsons, received an email saying that DB FREELANCE LTD will be delivering my order. They made contact with and gave a date for the delivery. The day before I was given a time frame
On the day the driver rang me to say he would be with me soon.
When he arrived even without asking he asked me where i wanted them and he carried the panels into the back garden.
A good experience with this. Company from start to finish.

A very

The information provided regularly,the attitude and helpfulness of Blessed the driver,the prompt delivery,great service.

Garden parasol delivered, on date and time advised.
We were updated on the progress of delivery and Norbert, the delivery driver, even offered to help us with the rather large and heavy box.
Very pleased with the umbrella, good value & looks good and easy to assemble.
Excellent service all round - thank you

Delivery of a garden companion seat, in a very heavy box, was made by an extremely friendly gentleman. He was very helpful and carried the box round to my back garden. Delivery service doesn't get better than that!

Good communication from DB Freelance beforehand and a great delivery job on the day. I was out at the time so left a request about delivery location and it was done perfectly ... thank you!

These guys were amazing, they worked tirelessly with diligence and efficiency.
Darren was extremely professional and helpful, his support and advice were spot on and saved us a lot of time.
His lads just cracked in with it and made it look easy.
The whole team were polite throughout and I couldn’t recommend them enough.
Great value, high quality service, really took a lot of stress out of the day.

Fast delivery date. As we were away asked if purchase could be left in the back garden. It was a very large product but the driver managed to do this which would have been a bit of a struggle for him. Really grateful for this.

Communication from the company was accurate and kept me updated on the delivery.
The item was delivered very quickly and the delivery staff respected my property

Excellent service from start to finish

Very professional a definite good example of courier.

The delivery guy arrived on time was very pleasant and helpful. He went above and beyond what he needed to do. Brilliant!!

Very happy with the delivery of my garden parasol. Really nice driver kept me informed and phoned to let me know he was 2 minutes away. Thank you for being on time, even after a long day of deliveries!

Great communication. Professional and courteous. Highly recommended

Recently had a delivery from DB freelance ltd, i was constantly updated on my order and i got a phone call 10mins before the delivery was due from a really friendly driver who help me put the item into my garage as it was heavy

Absolutely cracking service from start to finish - super quick delivery, friendly and professional. Really pleased, highly recommended ☺️

This morning i had a delivery of fence panels. The delivery driver was very helpful and very polite, even though it was -4 degrees, dark and I kept him waiting at the front door. The whole experience of ordering and dealing with db freelance was easy and a pleasure. Would definitely recommend them and deal again in the future. Thanks guys.

Great service, excellent communication and nice delivery guy

Excellent level of customer communications before delivery, very responsive and keen to help resolve queries. Delivery driver also very polite and helped on the day to find solutions for best delivery.

The best courier / delivery company I have seen in a long LONG time.

If you are looking for a company to support your logistics needs that REALLY CARE about your end customers experience then these are the team for you!

Great staff very polite and nothing was to much trouble great tracking keeps you up to date shows your delivery slot and counts down fantastic no problems at all cheers John.

Superb I was originally expecting my parcel on the Morning of the Monday. I was surprised to have it delivered on the Saturday but this was excellent for me. I had no issue with it been delivered early and it worked well with another parcel been delivered to the neighbouring area. The driver was friendly and delivered with care. Top marks.

I emailed the company with a request to make sure that the delivery was not left on top of the freshly cemented slabs beside my garage, which was allegedly passed to the driver.
When the delivery arrived the items were put on top of the cemented slabs, against my request.
After I explained the situation to the delivery driver he was rude and unapologetic about it.
The driver clearly implied that it was my fault that he didn't follow my instructions because I had not answered the door when he called (it was around 7:45am on a Saturday), at no point apologising for his mistake and leaving me to move the items on my own.
Complaining to the office has not proved useful thus far. They won't explain who is responsible for the mistake and they've tried to put the error down to a "miscommunication" by me, not them.
They have also called my insistence on getting them to acknowledge their failure as "an unnecessary argument" and have started to ignore my emails after I asked to know the name of who I was dealing with.

My experience with this company has been nothing but unpleasant. They run a poor service with rude, unprofessional staff. Avoid if you can!

EDIT: The reply from DB Freelance Ltd is emblematic of the issues found in dealing with this business. Zero acknowledgement or accountability for any error from them and seeking to wipe their hands of the situation by saying that I (the paying customer) am the issue.
They call my actions unacceptable, which I find more than a bit rich since I have never received worse customer service from any other business! Simply astonishing!