DBPOWER Reviews 1,026

Mark was great. Great response time, and attention to my issue.

Had a great experience with Jennah who helped verify my warranty was activated. Very efficient email exchanges and all in a timely manner.

Purchased this for my mother who has dementia. It was great, with a large 12" screen, ample volume for the hard of hearing, and clear picture. After 11 months the screen died. Spoke with customer svc rep named John. I was expecting to have to jump through hoops and basically be told "Too bad for you."
My experience was completely opposite. John answered my emails within 45 minutes. He kept me updated on what he was doing to resolve the problem. He didn't accuse me of mishandling my DVD player, as most customer service reps would've done. I highly recommend purchasing from this company because they believe in keeping their customers happy. Especially if you get John to help you.

Fast, professional, friendly service.
Easy to do business with!

Going about the process of registering my warranty for my DB power box and the agent was very helpful quick and professional thanks

Talked to Kim from Customer Support. Issue was understood, logged and further investigation started. Replies were prompt, to the point and courteous. There is also an ability to reach out with additional questions.
So far very positive experience.

Jennah was helpful and responded promptly. She also took care of my concerns

Joy quickly answered my question and provided a quick resolution

Quick response. Excellent service.

The User Manual did not match my specific unit. My consultant, John, quickly determined the problem and sent me the correct User Manual. He even offered to send me a new AC Adapter free (as a courtesy) if I cannot find mine, which I misplaced. It's so rare to find such good customer service these days.

Ton was very helpful. Thank you for having this support dbpower

I am thankful for the help to register my jumpstarter for the warranty and request the 15$ gift card that was offered when I opened the gift that my daughter gave me. Rey was patient, professional, and helpful to get it done.

Alex was very easy to work with and took care of what I needed. Blunt and to the point.

I ordered six jump starters. I received three. I contacted the support line and they were very helpful. Very patient with me. After several weeks when I still have not received the other three, he made sure I was taken care of. I received the other three today. Thank you!

Entered an incorrect email address while registering my product for warranty. Your assistant was able to correct this.

Rey on the DBPower customer support team is extremely helpful and very responsive. I hope I do not have to call them again but am certain if I do, all of my questions will be answered.

Support team is very quick to respond to questions and very knowledgeable of their products. They are also very patient with customers like myself who don't really know what they are doing.

Really great communication and so helpful.