DBS Bathrooms Reviews 

467
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, finding them easy to install and aesthetically pleasing. People appreciated the straightforward ordering process and the fast, prompt delivery service, often arriving on time or even earlier. Many also highlighted the helpfulness and efficiency of the staff and delivery drivers, contributing to a first-class overall service. However, some customers also noted issues with product quality, specifically panels being fragile or arriving damaged during transit. Additionally, a few other people also felt that delivery could be inconsistent, with some experiencing significant delays or poor communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good range of competitively priced items... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent, quick, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. Arrived on time and to spec. Worth noting that the ceiling panels look great and are easy to install BUT they are extremely fragile. I'm pretty careful but working in a confined space and mo... See more

Company replied

Rated 5 out of 5 stars

Bought for my daughters bathroom. After a lot of searching we came across DBS bathrooms. After finally choosing one from there large selection we placed an order and within 2 days deliverd with free d... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate making choosing and ordering hassle free. My items arrived very promptly being delivered by a lovely helpful driver. The items are just as described and are so good t... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, great price actually best price on Internet that included delivery. Lovely delivery driver from the actuall company. Everything spot on. Many thanks I can crack on wi... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


Contact info

4.2

Great

TrustScore 4 out of 5

467 reviews

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No recent history of asking for reviews

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Replied to 82% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(467)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff good choice of panels at…

Friendly staff good choice of panels at the right price collection and delivery very good will use again

February 4, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

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Rated 4 out of 5 stars

Great products just delivery transit…

Great products just delivery transit needs to be more efficient some damaged panels others wise still got the job done !

January 9, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Mash! Thanks for taking the time to leave review! We are very sorry to see you did receive some damaged items. All we require is a photograph of the damaged items and our customer service team are always on hand to help. We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Fantastic product and prompt delivery…

Fantastic product and prompt delivery will definitely order again when needed

January 16, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Glenn! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 3 out of 5 stars

I'm quite disappointed with DBS…

I'm quite disappointed with DBS Bathrooms
First time ordering with this company and was enticed by their pricing and fast delivery, the items are of good quality and subject to delivery arrive in one piece.

I encountered problems with my delivery where I feel both DX and DBS were at fault. The panels arrived in one piece other than damage on the ends, DBS were apologetic and sent replacements straight away.

The cardboard tubes they use for the trims are not great and they seem to break 3 quarters of the way up, the trims aren't wrapped inside so they arrive scratched as they rattle around during transit, beware if you're getting chrome effect.

My first delivery arrived with the cardboard tube ripped open, cap missing and half the contents missing, the second one arrived ripped but thankfully the contents was ok. The things I don't understand is if DBS has so many issues with DX (looking at the reviews) why not use another courier?

Since writing this DBS have since sent a partial refund which we agreed to as a settlement of the issues I've faced along with keeping everything, I felt that more truck rolls to collect items would simply cost more for the business but this is personal opinion as a business owner myself.

January 2, 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Michael, thank you for taking the time to leave a review.

We are very sorry to see the delivery issues you had with your order.

Unfortunately, due to the size of our products, the courier options we have available are quite limited. We do send most of our orders via our own fleet of delivery vehicles but unfortunately your postcode is currently outside of our available area. We are always looking to expand this and hope to reach your postcode soon.

Our chrome trims come with a plastic seal which is removed before installation to prevent any scratches to the actual product. We send hundreds of our carboard tubes out each week and the damage to these is minimal.

We are glad our customer service team was on hand to assist you in resolving this issue.

Once again very many apologies for the inconvenience caused.

DBS Bathrooms

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Rated 5 out of 5 stars

Panel leak

Ordered panels trim and adhesive that arrived on time stated. But due to a water leak I had to destroy one of the panels to get to the pipes. I reordered the panel and adhesive they also arrived on time, this time I ensured that there was no leaks prior to applying the panel. A great job if I say so myself, thank you for your quick delivery and quality of panels.

December 18, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Allan! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Successful delivery of fragile items

Ordered the Gloss White Chrome 8mm ceiling cladding panels from DBS. As these are supplied in lengths of 2.6M I was concerned that they wouldn’t survive the delivery process intact as they would be relatively vulnerable being this length.

The panels were delivered quickly and on time by their own delivery driver from Tamworth to Lancashire (>100 miles at no extra cost due to order being over a reasonable cost threshold) and were extremely well packaged with no damage to any of the 15 panels I ordered.

I would definitely recommend DBS for the products and service they provide at a very competitive price. Brilliant, very pleased with the overall experience.

December 10, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Ross! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

This is the second time I have used DBS…

This is the second time I have used DBS and again they have delivered a quality item on time and undamaged. They will be the first company I go to for my next project.

November 15, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Denise! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 4 out of 5 stars

DBS Bathrooms offers a fantastic…

DBS Bathrooms offers a fantastic experience with timely deliveries and top-notch customer service. Their panels are of excellent quality and easy to install. I've ordered from them multiple times and am consistently impressed, whether it's for ceilings, walls, or floors. The team, including Tara and the delivery drivers, are a pleasure to deal with. Highly recommend DBS Bathrooms for their reliable service and great products.

November 14, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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Rated 5 out of 5 stars

Lovely panels

Lovely panels, they look fab up. Fast delivery. Would definitely recommend this company and use them again

December 6, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Karen! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

LOVE THE PANELS WE ORDERED FROM DBS…

LOVE THE PANELS WE ORDERED FROM DBS THEY LOOK GREAT ITS OUR 3RFD ORDER AND WOULD RECOMMEND THE PANELS AND THE COMPANT. THE DELIVERY WAS FASTER THAN TOLD AND THE DRIVER WAS SO HELPFUL. WOULD USE AGAIN WEELL I WILL BE AFTER CHRISTMAS

December 6, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Douglas! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

I love the panels.we bought from DBS.

I love the panels.we bought from DBS.
I put measurements in and it was worked out online how many I needed.
We only had 8 inch left over so great value. Cost was good to.
Looking round house to use again as it was super easy to fit.
Great delivery too.
We will be ordering again and it's highly recommended. Found it a cheap way to update my bathroom.

November 26, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Lesley! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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Rated 5 out of 5 stars

Use these guys many times and never had…

Use these guys many times and never had a problem fantastic service. I've made mistakes on my order and they called me to check that it was right and put the order through correctly 😁

October 4, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Timothy! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Made a recent order for wall and…

Made a recent order for wall and ceiling panels and trims.
The service from ordering to delivery was excellent I was
given a date and time slot for the delivery which was spot on. The delivery man was a pleasant chap and the delivery was with their own vehicle, all in all 5*****.
The good price was a bonus.

October 22, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Graham! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Spot onvery happy

November 5, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi John! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

We received our bathroom wall and…

We received our bathroom wall and ceiling panels within a week of ordering ( sent from England to northern Ireland) and these were installed around 2 weeks ago when we fitted our new bathroom. They look so good, at a fraction of the price seen in retailers here. They were as described, the area calculator on the site was accurate and they were easy to install. Would recommend!

November 6, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Tania, thank you for taking the time to leave a review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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Rated 5 out of 5 stars

Recommended

Good value product, fast delivery.

October 3, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Andy! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

Need to get their act together

I was looking to order some panels and saw DBS advertising next day delivery (to most of UK) which was ideal as I didn't want to have to store the panels prior to a job. I called to double check if this was true, for my area needed, and was told my area was OK.

I then placed the order (later than planned as I was relying on the next day delivery), whilst double checking about the next day delivery, numerous times. The order was put through and payment made only for me to receive a message later in the day (whilst I was on a day off) saying the delivery would take 3 - 5 working days and blaming the courier! Apparently no other courier could help due to the weight of the product which I subsequently also found out was untrue as they are light plastic!

This company have "next day delivery" plastered at the top of their website. They do clearly state not to start work until you have the panels in case of any issues - fair enough! However, what they don't point out is that you shouldn't order from them at all unless you are prepared to run the risk of being let down at the last minute! I have now had to move the whole job and leave everyone without work for the week.

Avoid like the plague, I really wish I had!

November 1, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Carol, thank you for taking the time to leave a review. We are very sorry we could not offer our Next Day Delivery service to your area.

After placing your order, we did inform you within 30 minutes that the courier company were unable to offer the Next Day Delivery option to your postcode with the products ordered. We did provide alternative options, but these were not sufficient and full refund was processed.

We can only sincerely apologise for the inconvenience this caused.

DBS Bathrooms

Rated 5 out of 5 stars

Great service and any issues solved…

Great service and any issues solved quickly. Good products and fast delivery

September 20, 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Bertram! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

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