The delivery occurred shortly after the item I purchased was ready to be collected. The delivery driver contacted me to advise that he was on the way. He brought the package right to my apartment, an... See more
Company replied
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See what reviewers are saying
Why cant we choose our own delivery location. Temu always find the wrong delivery location n its long from my apartment. Why not do it like Postnord, where we can choose n transfer to the nearest loca... See more
Company replied
We had a shipment that couldn’t be delivered due to a mistake from the sender but Andreas helped follow up and kept in touch with everyone until we recieved. He found our missing shipment and told u... See more
Company replied
I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could... See more
Company replied
Company details
Written by the company
Vi på DB Schenker är grymma på transport och logistik. Det har vi varit ganska länge och idag är vi faktiskt störst på marknaden. Det betyder att vi alltid kan svara upp till dina behov och utmaningar – oavsett om du är företagare eller privatperson.
Contact info
Mölndalsvägen 83, 41285, Göteborg, Sweden
- 0771-40 40 46
- https://www.dbschenker.com/se-sv/foretag/kontakta-oss/e-post
- dbschenker.com/se-sv
4.1
Great
14K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely not recommending freezer…
Absolutely not recommending DB they absolutely completely damaged my freezer, delivery person very rude and my product damaged, Delivery person handles products not at all acceptable.
June 3, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your feedback. We are very sorry to hear about your experience and that your freezer was damaged during delivery, as well as the interaction with the driver. This is not the level of service we aim to provide. We take your complaint seriously and will investigate this further. We will also send you a separate email requesting additional information so we can look into this properly.
Have a nice day!
Marcus.
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Last 5Km took many days and I needed to…
Last 5Km took many days and I needed to spend 30min on phone with them. They ask “how you want the delivery”, lost the reply and didn’t reach out again
June 3, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi John,
Thank you for your feedback. We apologize for the delay and the inconvenience caused by having to contact us regarding your delivery preferences. We understand your frustration and we would like to look into your shipment further and have therefore sent you a separate email requesting additional information.
Kind regards
Rebecka
Vriendelijk
Leia, who I spoke to on the phone to schedule a delivery appointment, was very friendly and helpful.
June 2, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Claudia!
Thank you for your kind feedback! We’re very happy to hear that Leia was both friendly and helpful when arranging your delivery appointment. We will of course make sure she receives your kind words and appreciation.
Kind regards,
Rebecka
Did not bother to drive up the driveway and left the packets at the opened gate...
The packages were left at the open gate, 500m from the house. The driver did not bother
- to drive that 500m to get me my parcel
- to call me to tell me the parcels were there.
He did put a pallet up so he could put the parcels on it. It would have been easier to drive the driveway...
And so I was left waiting at home... And of course, it did rain before I got to the parcels...
June 2, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for your feedback. We are sorry to hear about your experience.
We expect our deliveries to be handled with care and good communication, and we understand your frustration regarding where the parcels were left and the lack of contact. We want to invatigate the shipment further. Therefore, we have sent you a separate email requesting more information about your shipment.
Kind regards,
Rebecka
Smooth and Hassle-free Service
The delivery occurred shortly after the item I purchased was ready to be collected. The delivery driver contacted me to advise that he was on the way. He brought the package right to my apartment, and left it exactly where I asked him to. He was polite and helpful.
May 29, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi David,
Thank you for your nice review!
We are pleased that you are satisfied with your delivery!
Have a nice friday!
Anna
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Reply from DB Schenker Sverige
Hi,
Thank you for the nice review and the kind words about the delivery.
Kind regards
Rebecka
Gave me a call when he was outside…
Gave me a call when he was outside which l appreciated and unloaded the item for me as it was large and heavy! Nice and friendly
May 27, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Vasso,
Thank you for your kind review! We're happy to hear that the driver kept you informed and helped with unloading your heavy delivery.
Kind regards
Rebecka
Markus fixed it really nicely
I had made a misrake and contacted the customer service. Luckily Markus helped me, he was efficent and nice
Great service.
May 26, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Stefano,
Thank you for your wonderful review of us and our colleague Marcus. We truly appreciate your kind words.
Kind regards,
Rebecka
So far Schenker has managed to destroy…
So far Schenker has managed to destroy one half of shipped items, have refused to hand over the second part on 13th, where I was at the terminal to pick it up. As I clearly stated at that time, I was there to pick if up because I was out travelling the following week. I even had to contact the seller to tell them to contact Schenker to find a solution. Why Schenker didn't call the seller to tell them that they made a mess of it, is beyond me.
Then last week I was threatened with additional costs for storage and potential return shipping. As already clearly said, I was not home last week and even had shorten my travel to be home to receive the package that then wasn't delivered.
It have been the most incompetent shipping experience I have ever experienced, and it is not over yet.
So far I have spent more than 2 hours on the farve, and I usually bill 1100 sek an hour som I consider this as a loss of 2200 sek plus I still haven't the full shipment. What a joke
The farce is still not over, after the "customer support" at DSV/Schenker replied back I am now supposed to get my supplier to track the package, which DSV/Schenker "lost" (It is located in the distribution center in Malmö) where it has been all time. I am now at a point where I dont care anymore, but this is definently a case story for the media and I will make sure it will be spread in all possieble media. I can only warn all against shipping anything with DB Schenker/DSV
May 25, 2026
Unprompted review
Reply from DB Schenker Sverige
Hej Lars,
Tack för din feedback!
Vi skulle behöva kika närmare på vad det är som gått fel! Skickar ett separat mail till dig för att få lite mer information.
Ha en fin dag!
Anna
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ID 2733454751
I got the message that the package its delivered at the door , after 1 hour i came home and no package was delivered , i sent an email no response… the phone it’s of course a long cue or mostly closed.
May 19, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for your feedback! We understand how frustrating it is to receive a delivery confirmation when the package is not actually there, especially when you then cannot get a quick response by email or phone. This is not the level of service we aim to provide.
We will take your comments seriously and investigate what happened with your delivery. Thank you for bringing this to our attention.
Wish you a good dag!
Marcus.
My goods got damaged twice and no…
My goods got damaged twice and no refund or acknowledgment was made, and when I called to complain tje customer representative hung up on me.
May 19, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for the feedback.
We are sorry to hear that you have had a negative experience, and we take this matter very seriously.
In the event of a claim, you should first contact your sender, who can then file a transport claim with us if the goods have been damaged.
Kind regards,
Rebecka
I found her quite supportive in tones
I found her quite supportive in tones, and also helpful in her possible ways .She also kept trying until I reach to my expectations...
May 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Irin,
Thank you for your kind feedback!
We’re glad to hear that you found her supportive, helpful, and persistent in making sure your expectations were met.
Have a good day!
Hannes
Very good services
May 12, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for your review!
We’re glad to hear that you experienced good service.
Have a good day!
Hannes
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Wonderful delivery!
Wonderful delivery! The package and its contents arrived to its destination safely! I recommend this courier and all staff involved in the delivery.
May 9, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thanks for your great review!
We are very happy to hear that you are satisfied with both our service and the delivery.
Have a nice day,
Khalid
Fast Response / Solid Service
Spoke to a lady at customer service, she located the package and gave me more details= happy customer
May 8, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Jimmy
Thank very much for your great review!
We are very happy that you are satisfied with your experience with us and extra happy that the service lived up to your expectations.
Have a nice day,
Khalid
My address doesn't map on mapping softwares, making it hard to find
I had an issue with a hard to find delivery location, Elise on the chat has help me provide the driver with GPS coordinates to assist with finding the location. They were very clear in how they could help.
May 7, 2026
Unprompted review
Reply from DB Schenker Sverige
Hej,
Vad härligt att Elise kunde lösa ert problem! Jag tar med ert beröm till henne!!
Ha en fin dag!
Anna
The driver seemed really grumpy
The driver seemed really grumpy. She never said thanks or said goodbye. Just got in her truck and left . I asked her if I could check the goods before I signed as I do t have any insurance for the goods if I do t report it on delivery. She refused this and just went. I was disappointed in her rudeness. No need to treat customers like this .
May 5, 2026
Unprompted review
Reply from DB Schenker Sverige
Hello,
Thank you for sharing your experience with us.
We are really sorry to hear that you have not been treated in a good way. I have sent you a separate email asking for more information.
Have a nice day,
Khalid!
Updated response 11/5:
We have tried to contact you but unfortunately have not received any response. Without further information, it is difficult for us to investigate your delivery. You are welcome to contact our customer service if your issue has not been resolved.
All the best!
Felicia
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Great job 👏
The parcel and its contents were delivered unscathed! I am satisfied with the courier and all people involved!
May 5, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi,
Thank you for your great feedback! We're glad to hear that your parcel arrived undamaged and that you are satisfied with the courier and everyone involved in the delivery.
We really appreciate you taking the time to share your experience!
Have a nice day,
Nava
So satisfied with the delivery
So satisfied with the delivery. Delivery man was helped me to bring my heavy package till my apartment. So many thanks for him 🙏🙏🙏
April 23, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Ilva,
We’re very happy to hear that you’re satisfied with the delivery and that the driver was able to assist you with your package. We’ll make sure to pass on your appreciation 😍
Best regards,
Julia
Super fast!Thank you
April 22, 2026
Unprompted review
Reply from DB Schenker Sverige
Hi Hunor,
Thank you so much for your kind feedback! We’re really glad to hear you were happy with the speed. We appreciate your support!
Have a nice day!
Marcus.
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