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Directors’ Choice Reviews 2

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TrustScore 4 out of 5

3.8

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Company details

Written by the company

Who We Are: Directors’ Choice is the premier answering service for Deathcare Professionals across North America. Since opening our doors in 1997, we have continuously provided comfort and assistance to families at a time when they need it most. Our service offering – designed by a funeral director – teams up staff trained in Deathcare service with leading-edge technology to provide your callers with seamless, quality service. A seven-time “CAM-X Award of Excellence” winner, we continue to stay ahead of evolving technology and trends to best serve all generations of Deathcare Professionals. We take care of your callers just as you would – with kindness, knowledge, and reassurance. When you partner with Directors’ Choice, you can be confident knowing that every time your families call, they will receive the same service you have always provided when they need it most. Experienced, caring agents are available to answer your phones 24/7, ensuring prompt, compassionate service to each and every caller.

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3.8

Great

TrustScore 4 out of 5

2 reviews

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Rated 5 out of 5 stars

Spectacular Customer Service

I’m writing to share feedback regarding our recent migration. Throughout this transition, Pamela has provided exceptional support.
If she was assigned as a dedicated resource to help ensure a smooth migration, that decision was greatly appreciated. If she wasn't dedicated to our migration only, then that speaks even more highly to her efficiency and effectiveness. She has been consistently responsive, highly knowledgeable, patient, humble, and courteous in all of the interactions that I was copied on.
I can honestly say that this has been one of the best support experiences I’ve had. Pamela’s professionalism and commitment made a meaningful difference in the success of our transition.
Kudos to Pamela! She is a tremendous asset to your team.

February 20, 2026
Unprompted review
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Reply from Directors’ Choice

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear your migration experience was such a positive one. Pamela consistently demonstrates the responsiveness, knowledge, and professionalism you’ve described, and we are proud to have her on the team. Whether serving as a dedicated resource or balancing multiple clients, she brings the same level of care and commitment to every transaction. We truly appreciate your partnership and are grateful for the opportunity to support your success. We’ll be sure to share your kind words with her, and her team. Recognition like this means a great deal.

Rated 5 out of 5 stars

Recently Implemented Directors' Choice at our company

We recently implemented Directors’ Choice to over 240 locations and have only experienced first-in-class service from this organization. The client services team has worked uninterrupted and seamlessly through holidays, weekends, and nights to ensure our 500+ team members who access the DC portal and CogniSent 2.0 mobile app are fully supported. The interfacing portal, call functions, and answering agents are successfully delivering thousands of calls every week. They even go above and beyond to support individual locations with very specific call support needs and remain consistent with their 5-Star service. I highly recommend DC for their outstanding service, business partnership, and focus on perfect service. Thank you, DC!

February 19, 2026
Unprompted review
Directors’ Choice logo

Reply from Directors’ Choice

Thank you for such a powerful endorsement of our partnership. Successfully implementing across 240+ locations and supporting more than 500 team members is no small undertaking. Your collaboration, clarity and commitment to excellence made the rollout possible. We are so proud to stand alongside you in it. Our client services and receptionists take tremendous pride in delivering consistent, first-class support working through weekends, holidays or late nights to ensure you locations receive the support they deserve. Reliability and responsiveness are no extras for us; they are the standard.

We deeply value the trust you’ve place in us and remain committed to evolving, improving and continuing to earn that trust every single day. Thank you for your partnership. We look forward to what we continue to build together.

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