Dcshoes Uk Reviews 

Shoes took months to arrive as they didn’t pass through customs. I followed up many times and only got a response when I called them up. Within a month the shoes broke and they will not reply to my emails. Disappointing

Currently still waiting on a pair of shoes I ordered over a week ago. Zero updates, no responses from customer service, I have a confirmation email yet the transaction isn’t in my account so I can’t even get a chargeback. Money thieves.

My order was for two pairs of shoes, one on sale, one not.
One pair that was full price turned up quickly, but with damage to one of the laces. The others are just stuck in 'preparing to be shipped'
I currently cannot get access to customer support whatsoever. Just auto generated emails with a ticket number that go unanswered.
I cannot get a refund/cancel for the shoes that haven't been sent.

Should of been here in a week been waiting 2 weeks they said be could be 10 more day bloody joke company.

Don’t waste your money with these clowns!!! Would say it’s worst customer service ever….. but there is none an all!!

Your customer service is 💯 crap Iv been waiting 3days regarding a order which was incorrect on the receipt ,so Iv been trying to get hold of you before you send it but it seems you are ignore all contacts Iv tried making ,so I as a customer got to go through the process of waiting two weeks untill you send the wrong pair ,aweek to receive ,a week till you claim u got the incorrect trainers you sent out and then another 3-5 days till I get my money back 😡😡😡😡😡first time ever trying your brand and fair to say YOUR CUSTOMER SERVICE IS SHIT AND IF I KNEW THIS I WOULDNT HAVE SPENDING MY MONEY WITH YOU

Would give it 0 stars if I could. Ordered a pair of trainers, meant to be delivered within a week. Emailed when no delivery confirmation..no reply then a few days later pending money just dropped off my account so emailed again asking where order was and why was it suddenly cancelled, again nothing. Shocking customer service and clearly can’t honour any orders. Don’t waste your time ordering cause you’ll never get it

Absolutely diabolical company and customer service. Bought a pair of shoes and was given a delivery date of the 7th August. Still showing as being processed.3 emails to customer service and no answer. I have now started a charge back.

Absolutely shocking service. My shoes took much longer than expected to come. Within a few weeks the shoes had split from the sole. Contacted customer services, got the generic automated response and still can’t get any help from them. Wholeheartedly recommend people to avoid purchasing from dc shoes! The quality is subpar to what it once was and the customer service is just none existent.

Absolute joke of a company now, ordered shoes off the website shop, got a confirmation e mail saying delivery within 7 days.
Contacted after 10 days to be told it's a problem with the delivery company.
Asked for further details and just blanked.
Can only deal with an AI bot, complaint line and website do not work.
Complete scam.
Please don't order from the website shop

Returned shoes on the 26th of July and didn’t receive a refund for a month despite countless emails and attempts to contact them. Nothing worked until i contacted all their partnering companies too 🙄. Conveniently their customer service phone lines have also been shut down so I couldn’t call anyone either. Completely ridiculous

I've been buying DC shoes since they pretty much first arrived in the UK, around 1995.
I only gave two stars, instead of one, because their trainers are mostly good.
But buying direct? Useless.
Always bought from shops and online retailers, as the Internet grew.
Now, buying from the site, they are awful.
They do not reply to simple questions about laces, and don't give lead times.
Ken Block would have hated how the new owners run this company.
No wonder the score on Trust Pilot are so low.
Pathetic.

Update:
I asked a question about laces with a certain shoe.

It took them just over a month to reply.

Absolutely one of the WORST customer services I've encountered. I sent back a pair of sneakers and that process was easy enough. However, that's where the easy part ended. I then enquired if they had received it and when will I be able to get my refund back. They sent me an automated email. I then waited more days to be SURE all the time had passed before contacting them again if nothing changed. Nothing changed. I contacted them again, with proof from Evri that my parcel had been delivered at the end of June. I got yet another automated email exactly the same as the previous. I waited again and I ended up sending another email as I am getting nowhere. Absolutely disappointed as I love the shoes they have but I will not be buying anything online because this is a joke towards the clients.

If I could give 0 stars I would!! They received my return on 25th June and are now ignoring me! I’ll go through my bank to get the refund!

Awful, ordered some shoes well over a week ago and have heard nothing since. If you try to contact them you just get automated replies back. Trying to figure out what's happened to the shoes and if they'll ever be delivered or even dispatched at this point.

Edit: I am editting my review because after a fair few emails to DC they finally got their act together and told me what was happening. I had a shipping notice, then within a day the delivery notice came through. So ordered the shoes on the 04/08/26, after some emails back and forth I received the shoes today 15/07/26. Shoes are fine all worked out in the end. Don't expect a quick experience.

Useless!! Used to be a good company. Ordered June 1st and still haven’t received my ordered. Contacted customer services 3 times and no answer. Joke of a company

Returned faulty shoes bought in January back to them in April and after multiple emails. No response or refund to date! Absolutely shocking service, zero customer service. Avoid at all costs!

I places an order in June, still no shoes even though they say they have been delivered, they have not. Contacted customer services over 2 weeks ago and I've still not heard anything. Absolutely shocking I'm down money and have no item. Would never ever shop from them again and would advise anyone to buy else where all this company does is take your money

Order clothes over a month ago , was told had been shipped and posted , and have not , month later had email saying nothing had been shipped out , two months later still no refund or clothes, now they saying they not shipped in first place and could I pay again if comes in post ? No refund, noting but lies . Company bottom of the barrel never again order anything from DC shoes

DO NOT EVER EVER BUY FROM HERE.
Absolute scam of a company!! I ordered shoes on the the 7th of june, that were meant to arrive on the 16th. It is now the 30th and they never arrived. I received one email with an apology on the 22nd, saying that this is not the “high standard” expected of DC, and that my shoes were on the way. What a load of BS!!!! My shoes never arrived, and i sent an email requesting information, received nothing. Asked for a refund, reveived no answer. RIDICULOUS EXCUSE FOR A COMPANY. NO communication and NO shoes received. stupid.