Digital Federal Credit Union Reviews 

She did everything that I asked her to do in a quick and efficient manner, and she was just so pleasant to deal with.
I would love being able to do business with her again.

Good customer service. Navin did an excellent job.

Navin was absolutely amazing! He made sure I was depositing my desired amount after we both had a miscommunication moment, he also took the time to make sure he was pronouncing my name correctly which was really nice!

Lorianny Soto, very helpful and very pleasant to work with. She definitely went above and beyond to help me with all of my banking needs. I will definitely be looking forward to more meetings with Lorianny.

Josephus was very patient with me, he took the time to listen to my concerns and address each issue I had point by point. He’s really a true reflection of excellent customer service. It appears DCU hires the best and brightest people in the banking industry.

Thanks again!
Guy, Springfield Ma

I was connected quickly with an agent that was very knowledgeable and helpful. My question was resolved perfectly. I love my bank and their live chat option is great!

Julia was great! Wonderful service!

Ellen was fantastic, she helped me with depositing a check for my baby without needing to spend 2+ hours in the car to come to a branch location.

Eddie went above and beyond for me. The problem I was calling about was caused by me, but he took the time to walk me through, give me an easy solution, and also help me understand why I didn't see a response from DCU (it had been sent). He was absolutely great!

The customer service representative was super helpful. Got a lot done in one call. I have no problem recommending the bank and their loan department to my friends. Great job!

Yandry Zabala did an amazing job on helping me out today in office, she made the process very smooth and explained everything good!

Julie was so helpful I. Identifying my problem and the. Finding a long term solution. She also noticed I was under utilizing savings plans and we switched two savings plans to advantage plans. Which was so thoughtful and provides more long term support for me.

Rep was wonderful

The customer service representative was kind, patient and willing to get all the answers I was looking for and calling about

Very nice, quick and easy

Called in and instantly got my loan information taken care of, speedy and helpful while also getting me a great deal considering all external options. Sanchaita is a great rep, appreciate the help.

My experience was great. Imma was really helpful!

Karla was able to answer all of my questions thoroughly. She is highly knowledgeable about the process and the system, and her professionalism gave me confidence throughout the interaction.

I truly appreciate the excellent service from DCU and look forward to continuing our relationship, which has now lasted more than 13 years.