I had an outstanding experience working with Nancy at Digital Federal Credit Union. She went above and beyond to help me secure two loans at the same time. Nancy was professional, patient, and incre... See more
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Ms Varsha G at DCU has impeccable customer service. I truly appreciate all the help ad advice you have bestowed upon my query and quest to the entire car loan process. Successfully got through and eve... See more
Very helpful and friendly staff (Tanika). solid customer service. explained everything in detail.
My situation was complicated and took over an hour and 40 mins to complete- and representative Dwayne, did an outstanding job at helping me resolve the issue. I was met with kindness, patience, and ge... See more
Company details
Written by the company
DCU - Digital Federal Credit Union - Come to us for a better deal on free checking, auto loans, mortgages, credit cards, savings, insurance, business banking, and more. What can DCU save you? Plenty.
Contact info
865 Donald Lynch Boulevard, 01752, Marlborough, MA, United States
- 1-800-328-8797
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Karishma antani,She served me very…
Karishma antani,She served me very well.thank you
KaRishma at the MSP branch in Marlboro…
KaRishma at the MSP branch in Marlboro helped me out
Rhonda was excellent at helping us with…
Rhonda was excellent at helping us with our issues today. So helpful and extremely thorough.
Loan Application
I had an excellent experience with a Nicole in loan applications. She was extremely helpful and I couldn’t say thankyou enough to her! She was absolutely wonderful and I’m so thankful I got the pleasure of dealing with her!
Karishma Antani at MSP branch
Karishma Antani at MSP branch is a great member service representative. She made a complex process easy for me, saved me time and energy to come back again for another visit or call to process my loan. She is super smart and very knowledgeable of the loan process. She is also super kind and treated us with so much respect. We are leaving with a great experience and we will make sure we choose her again for any future inquiries.
We came in with a not so easy task and…
We came in with a not so easy task and they were AMAZING!! Jillian helped us so well and made it as easy as possible
Great customer service !
I’m looking to open an account for my daughter and researching different banks and options and I visited this branch. I had the pleasure of working with Jillian S. She was very outgoing, personable knowledgeable of the products and the different programs that they offered walked me through the rates, I never felt rushed she took her time answered all my questions was very happy with the information and customer service that I received.
Rhonda was great
Rhonda was great! She was so helpful and knowledgeable.
She was a pleasure to work with
Very good people very happy to meet you
Very good people very happy to meet you locky
Karishma was very insightful and…
Karishma was very insightful and helpful, answered all my questions and informed so well thanks to her i had an easy time doing what i had to.
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