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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and excellent performance, highlighting fast and stable downloads without interruptions. Many users find the pricing to be fair and reasonable, offering good value for money, especially when considering the quality of service provided. The user experience is frequently described as smooth, with an easy-to-navigate interface that makes managing files simple. However, some customers also noted issues with the payment process, describing it as complicated or involving unusual providers, with a few reporting problems with transactions and refunds. Additionally, some reviewers mentioned concerns about files being deleted after a short period or experiencing unexpected account suspensions, which led to frustration despite the otherwise positive technical performance.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the fast and... See more

Price

Consumers find price to be positive, often describing it as reasonable, fair, and unbeatable, especially for... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the service for its speed,... See more

Website

Users describe ambiguous interactions with the website. Many reviewers praise the fast and stable download... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the easy and straightforward... See more

Based on these reviews

Rated 5 out of 5 stars

A reliable hosting provider that offers good value for money. It has been running smoothly for years without any downtime. For a short time, the payment process was quite complicated and the fees... See more

Rated 5 out of 5 stars

I’ve been using ddownload.com for a while now, and I’m really impressed with the speed and reliability. The downloads are always fast, and I’ve never had any issues with files or broken links. The int... See more

Rated 5 out of 5 stars

no-hassle sign-up and payment of moderate amount (30 CHF for one year premium download services - 200GB per month traffic fast downloads). I use it for JDOWNLOADER2 on Mac. great! tnx to ddownload.com... See more

Rated 5 out of 5 stars

I’ve been using ddownload.com for quite some time now, and I’m truly impressed! 🌟 The service works incredibly fast, and downloading files is absolutely hassle-free. Everything is clear and easy... See more


Company details

  1. Cloud Computing Service
  2. Cloud Storage Service
  3. Software Company
  4. Web Hosting Company

Written by the company

DDownload is a fast, secure, and affordable cloud service for online storage, remote backups, and high-speed downloads. With DDownload Premium, users benefit from instant file access, 200 GB daily download volume (6000 GB/month), parallel downloads, and no speed limits – all at a great price. We support most download managers and ensure fast delivery worldwide. Whether you need to store, share, or download large files, DDownload is your reliable solution. Trusted by thousands of users, our service focuses on performance, privacy, and simplicity. Start with a free account or upgrade to Premium anytime. We value every review and appreciate your honest feedback to help us improve. Leave your rating today and experience the power of truly unlimited downloads.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great speeds and affordable filehost

Great speeds and affordable filehost if bought at discount. Although I'd have appreciated it if it was rather monthly limit than daily limit. I have a very fast gigabit connection (>1gbit) and I could really use the bandwidth in a day.

January 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Incorrect double payment - DDL keeps the money - no refund

I paid for the 365d offer by bank transfer and received an error message. I repeated the payment using a credit card. Later, I saw on my bank account that both payments had been successful.

I submitted a complaint via ticket and email. I was asked several times to provide screenshots of the transactions, I have provided everything they asked for, after which there was no further response for several week (payments at 2025-12-24, today 2026-01-22, no refund, no replies).

DDL simply keeps the money without refunding it.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Site links you to fake 3rd party Paypal payment page

I have paid for a months sub just to try it out and I get an invoice from this company. Which is all good and well for 15 euro. Then I also got another paypal invoice for joint supplements from some Alexi fellow on gmail, that has cost me an additional $21 dollars. This site was a third party fake site supplied by ddownload to make you input your details into. This is fraudulent for sure. I quote your policy "These services are provided by a third party provider which also all payments are processed via an SSL connection and our online payment provider is fully PCI DDS Level 1 compliant which guarantees you that your payment information is safe". Scam site and scam payments. It's supposed to be secure but it is not safe as you actively lure people with fake paypal payment pages. I have reported this to paypal. I have also raised a ticket for a full refund as this has soured my experience. Terrible shady business

January 21, 2026
Unprompted review
DDOWNLOAD logo

Reply from DDOWNLOAD

Dear Andrew,

Thank you for taking the time to share your feedback.

We would like to clarify that there is no fake or fraudulent payment page involved. We work with authorized resellers who sell official premium keys and, depending on the product and region, payments may be processed via different third-party payment providers, including PayPal. This can sometimes result in separate invoices or redirects, which may understandably cause confusion.

We do not operate fake payment pages, nor do we collect PayPal credentials ourselves. All payments are handled by certified third-party providers.

If there was any issue with a charge or if something looked unclear, we kindly ask you to contact our support team directly. We are always happy to review the case and assist with refunds or clarifications where appropriate.

Support: info@ddownload.com

Thank you for your feedback – it helps us improve our communication and user experience.

Kind regards,
DDownload Support

Rated 5 out of 5 stars

I’ve been using ddownload.com for quite…

I’ve been using ddownload.com for quite some time now, and I’m truly impressed! 🌟 The service works incredibly fast, and downloading files is absolutely hassle-free. Everything is clear and easy to navigate, so even new users can find their way around without any trouble.

The customer support deserves special recognition – they’re efficient, helpful, and very friendly. Responses come quickly, and every inquiry is handled with great professionalism.

I can confidently recommend ddownload.com to anyone who values speed, reliability, and excellent support. It’s truly one of the best file download services I’ve ever used! 💪🔥

January 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Account suspended/blocked after 20…

Account suspended/blocked after 20 minutes of purchase.

January 19, 2026
Unprompted review
DDOWNLOAD logo

Reply from DDOWNLOAD

Dear John,

Thank you for your feedback.

Account suspensions shortly after purchase are usually triggered automatically by our security systems to prevent abuse or unauthorized usage. This does not mean that your payment or account is invalid.

Please contact our support team so we can review your case and resolve this as quickly as possible.

Support: info@ddownload.com

Kind regards,
DDownload Support

Rated 3 out of 5 stars

Good site for the download

Good site for the download, but when it comes time to pay, the dddownload website asks for €29.99 and redirects you to the Supercharge payment site, where you're charged 30 CHF -> €32.33, which is 7.8% more! Why can't we pay in euros and let our bank charge the exchange fees?

January 19, 2026
Unprompted review
DDOWNLOAD logo

Reply from DDOWNLOAD

Dear Alexandre,

Thank you for your feedback.

Displayed prices may vary depending on currency, payment method, and regional processing. Exchange rates and conversion costs are determined by the payment provider and financial institutions involved.

If you have any questions regarding a charge, our support team will be happy to assist you.

Support: info@ddownload.com

Kind regards,
DDownload Support

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Rated 2 out of 5 stars

Uploads are not for long

Most Uploads are deleted after two weeks. Service might be cheap but that doesn't really help if there is nothing to download.

January 18, 2026
Unprompted review
DDOWNLOAD logo

Reply from DDOWNLOAD

Dear Tristan,

Thank you for your feedback.

File availability can be affected by various factors, and in some cases files may not be accessible at all times. We are continuously working to maintain a stable and reliable service.

If you have any questions regarding your subscription, our support team will be happy to assist you.

Support: info@ddownload.com

Kind regards,
DDownload Support

Rated 5 out of 5 stars

Good Service

Service is easy to use. Up and downloads are straight forward. Combined with a good price. I can recommend ddownload

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

In principleReliable and no downtime. Traffic could be higher.

In principle, DDownload can be used every day. However, there are also restrictions that reduce traffic.
The daily limit could be increased slightly.

If you want to pay annually and remain anonymous, you have to familiarize yourself with the subject. The price-performance ratio is reasonable. Other providers are cheaper, but either you get little traffic or the download speed is miserable.
I've only had one outage in four years. It's very reliable.

In short, I'm satisfied and happy to be a part of it.

January 16, 2026
Unprompted review

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