Dear Jimdo Company, I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce... See more
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First off trying a free website to see how it flowed was wonderful. I was using another major brand and while I loved the cliparts and stuff, it was not easy to use. JIMDO was so easy to use and it to... See more
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I was happy that I received a response from someone at Jimdo when I submitted a contact request. However, I was disappointed with the answer I received. I've been a customer for 10-12 years and I expe... See more
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I've been a Jimdo user for many years and now I dont need my website anymore. How to cancel subscription, thats impossible unless you pay for one year. I've tried contacting support, but no ones answe... See more
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Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.2
Average
7K reviews
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Jimdo is an organisation's nightmare
Jimdo is an organisation's nightmare: ugly website, limited options, and ridiculous cancellation policy. You have to give a month's notice to cancel the service, which means we're stuck with a website that nobody likes. Inflexible, outdated, and completely unsuitable. Avoid at all costs.
January 9, 2026
Reply from Jimdo
Hi,
thank you for taking the time to share your honest feedback. I am really sorry to hear that your experience with Jimdo did not meet your expectations and that you were unhappy with the website options and our cancellation policy. We understand how frustrating this can be and we truly appreciate you pointing out these issues, as feedback like yours helps us review and improve our services.
Kind regards
Thomas
Jimdo Team
Great experience with Jimdo
Jimdo is very easy and intuitive to use, even for people with no experience in web design. The platform is clear, simple, and allows you to create a professional-looking website without technical knowledge. I’ve found it very practical and user-friendly, and I would definitely recommend it.
January 25, 2026
Reply from Jimdo
Bonjour
merci beaucoup pour ton retour positif. Nous sommes ravis d’apprendre que tu es satisfait de notre service.
Veuillez accepter mes salutations cordiales depuis Hambourg.
Lars
Jimdo Team
Reply from Jimdo
Bonjour,
merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que vous avez trouvé notre service efficace et que tout s’est bien déroulé pour vous. Votre commentaire fait très plaisir à notre équipe.
Cordialement
Thomas
Équipe Jimdo
Paid in Full - Website Still Blocked - Only AI Responses
We've been Jimdo customers for almost 10 years, including 4 years with a Jimdo Pro subscription.
Our problems began when we couldn't pay an invoice using the link provided. We couldn't pay the invoice because access to our account and the Jimdo website was blocked. We sent numerous emails asking for alternatives—another payment method, a new link, because we were very eager and determined to pay and regain access to the website. To no avail.
We tried contacting customer support numerous times. We explained everything, the entire problem. All responses were generated by artificial intelligence. No support, no solution, nothing. We only received a payment link that didn't work and threats of a debt collection agency. Nothing.
Finally, Jimdo wrote that the deadline had passed and we were being transferred to a debt collection agency. We paid everything through the collection agency Pair Finance—our subscription plus interest. And still nothing. The website remains blocked. We've already sent Jimdo several emails confirming our payment, but no response—just automated replies about being overloaded. I don't understand: we paid, so why don't they unblock our website? This is how you lose customers and trust.
I feel completely ignored, disrespected, and exploited. All 10 years of work on the website blocked by artificial intelligence! And they immediately reply: "I'm sorry you felt ignored, disrespected..."
If this matter is not resolved immediately and our website access is not restored, we will be forced to seek legal recourse. We have documented all correspondence and payment confirmations, and we are prepared to file a complaint with consumer protection authorities.
January 21, 2026
Unprompted review
Reply from Jimdo
Hello Olga,
we’re truly sorry to read about this situation and how distressing it has been for you. After almost 10 years as a customer, including several years on a Pro plan, this experience is understandably frustrating and upsetting.
We understand how serious this is, especially when your work and trust built over many years are affected. Once a payment has been settled, access should of course be restored, and it’s clear from your message that this hasn’t happened as it should. While response times can unfortunately be longer during periods of high request volumes or limited team availability, that doesn’t change how unacceptable this feels in a case like yours.
Your feedback is being taken very seriously and will be passed on internally so this can be properly reviewed. We genuinely regret the frustration and disappointment this situation has caused.
Kind regards
Tim
Jimdo Team
Blank Screen
I've created my account and started generating the website. I was asked for the name and it found my business's address. When I click next in the wizard, I get completely blank white page. I tried twice. There are React errors in Chrome dev console. No easy way to contact anyone to submit the screnshot. After two attempts and no way to complete the website creation, I deleted my account.
January 27, 2026
Unprompted review
Reply from Jimdo
Hallo Dominika!
Thank you for taking the time to describe your experience in such detail.
We’re very sorry that you ran into this issue while creating your website. A completely white page and React errors in the console are certainly far from ideal—especially when you’re motivated to get started. It’s completely understandable that the situation was made even more difficult by the lack of an easy way to send us a screenshot or share additional details directly.
Your feedback is extremely valuable to us and helps us improve exactly these parts of the process. If you’d like to give it another try, we’d be more than happy to support you and look into what went wrong together.
In any case, thank you for bringing this to our attention, and please accept our apologies for the inconvenience this caused.
Best regards from Hamburg
Lars
Jimdo Team
Reply from Jimdo
Hello Andrey!
Thank you for your great review of our support work and the five stars!
Best regards from Hamburg
Lars
Jimdo Team
Frustrated Customer
Jimdo has been hosting one of my websites for almost 10 years, so I thought it would be easy to add a second website for my new business. I tried to get my second website set up for weeks but only kept getting a canned response that said we will respond soon. After nearly 3 months, I finally got a response, but was unable to enter the proper settings. Again, no response and was told I would get a response if I had a paid service. I ordered the paid service only to receive a canned message that they would respond soon. Finally, after being so frustrated, I sent a cancelation request. I thought I could get a refund for my paid service since it was within 14 days. I finally got a real email response, and was told I couldn't get a refund because my account was for a business, not a personal account. I can't even begin to express how frustrating and disappointed I am with this whole process.
January 19, 2026
Reply from Jimdo
Hello,
thank you for sharing your experience so openly. I am really sorry to read how frustrating this process was for you, especially after trusting Jimdo with your website for almost ten years. I can completely understand how disappointing it must feel when setting up a second website takes so long and support responses do not arrive as expected.
It is particularly unfortunate that you only received automated replies for such an extended period and that even after upgrading to a paid plan you did not get timely and clear assistance. I also understand how upsetting it is to learn about the refund conditions only after everything else that happened. That is certainly not the experience we want to provide, especially to customers who have been with us for such a long time.
Thank you for taking the time to describe the situation in such detail. Your feedback is very important to us and helps highlight where our processes and communication need to improve. If you would like us to review your case once more or clarify any remaining questions, please do not hesitate to reach out again.
Kind regards
Thomas
Jimdo Team
Back in the dayJimdo is losing its feathers
Back in the day, you could easily reach someone if you had a problem. Now? You sometimes have to wait days for an answer. The answers aren't clear, or they don't even tell you what you're asking. That chatbox is useless. You have to search forever to find what you're looking for. Jimdo has really fallen in my esteem. Prices are up, service is down!!!
January 19, 2026
Reply from Jimdo
Hello Danny,
thank you for taking the time to share your feedback so openly. I am sorry to hear that your recent experiences have been disappointing and that our support no longer feels as accessible or helpful as it used to. I understand how frustrating it is to wait for replies and then not get clear answers to your questions.
Your comments about response times, the chatbox and the overall service quality are very important to us. We know that expectations change and that reliable and easy to reach support makes a real difference. Feedback like yours helps us recognize where we need to improve and regain the trust of long time customers.
Thank you for being honest with us. If there is a specific issue you still need help with, please reach out to our support again so we can take a closer look and assist you properly.
Kind regards
Thomas
Jimdo Team
Worst Customer service I've experienced
Customer service is insufficient. Extremely slow to respond - if they respond. Also, every well known professional company these days do offer -at least- live chat to assist their clients no matter what client tier they are. Customers forget pricing -but not- awful customer service and this is something leaders at Jimdo do not understand. Competitors are getting better Jimdo - you are falling behind.
January 16, 2026
Reply from Jimdo
Hello Alejandro,
thank you for sharing your honest feedback. I am sorry to hear that you were disappointed with our customer service and that response times did not meet your expectations. I understand how frustrating it is when support is slow or not available when you need help.
Your comments about responsiveness and live chat support are very important to us. We know that reliable and accessible customer service plays a key role and feedback like yours helps us see where we need to improve. I will make sure your points are shared internally with the responsible teams.
Thank you for taking the time to let us know how you feel. If you would like us to look into a specific issue, please reach out to our support again so we can assist you directly.
Kind regards
Thomas
Jimdo Team
This company looks dead
This company looks dead. No response from customer service. It seems like nobody is working there anymore
Is it bankrupt?
Having issues with my website but getting no response
January 22, 2026
Unprompted review
Reply from Jimdo
Hello Robert,
thank you for sharing your concerns so openly. I am sorry that the lack of response gave you the impression that no one was available to help. I can understand how frustrating that feels, especially when your website is affected.
I would like to reassure you that Jimdo is of course still active and not bankrupt. A colleague has just responded to your request and provided you with further information to help resolve the issue with your email address.
Thank you for your patience and for bringing this to our attention. If anything is still unclear, please feel free to reply directly to the email you received.
Kind regards
Thomas
Jimdo Team
Support was hallucinating AI
Yesterdays and todays experience with the support was absolutely horrible. Its AI and its really bad at what it is doing!
If you want to reach a human, first you need to find a helpcenter article that says that you need to talk with the chatbot, but you cannot say your problem to the chatbot because it wants you to select a predefined problem first and the list of course did not include my problem, so i was forced to game the system, then i had to press the "This was not helpful" button, which allowed me to send them an email, which i received a slop hallucination answer to and then i had to answer this to finally reach a human.
Horrible, horrible service. And that in a situation where i thought that they might have lost my domain and i wanted a quick answer.
I was really an advocate of jimdo because i have used their service for close to 15 years for multiple websites and its always been great but that is over, they just lost future sales by me and people i would have recommended the service to, because of ai.
January 20, 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to describe your experience in such detail. I am very sorry to read how frustrating and stressful the situation was for you, especially with the concern about your domain and the urgent need for clear answers. That is absolutely understandable.
It is disappointing to hear that the support journey felt so complicated and that the chatbot did not help you explain your issue properly. This is not the experience we want to provide, particularly for long time customers like you who have trusted Jimdo for many years. I sincerely apologize that it took so much effort to finally reach a human response and that the initial replies were not helpful.
Your feedback about the support process and the use of automation is extremely important to us and will be shared internally. We do not take it lightly when loyal users feel let down, and we regret that this experience has damaged your trust in us.
Many regards
Thomas
Jimdo Team
Difficult to reach the support team
Difficult to reach the support team, ticket made took almost a month before I have received a response.
Unexplainable price increases.
January 15, 2026
Reply from Jimdo
Hello,
thank you for taking the time to share your feedback. I am sorry to hear that it took so long for you to receive a response after your ticket was created and that reaching our support team felt difficult. I understand how frustrating this can be, especially when you are waiting for help.
I also understand your concern about the price increases. Transparency and clear communication are very important to us, and we regret if this was not explained clearly enough from your perspective. Your feedback helps us see where we need to improve.
Many regards
Thomas
Jimdo Team
I like quick service
I like the service and the speed with which they resolve questions and I also like the very easy-to-use interface to make my page
January 17, 2026
Reply from Jimdo
Hello!
Thank you for your great review of our support work and our interface. We will work hard to earn that last star from you.
Best regards from Hamburg
Lars
Jimdo Team
Reply from Jimdo
Hello,
thank you for your feedback. We are glad to hear that you experienced our response as professional, especially in a challenging situation. Supporting you reliably when it really matters is very important to us.
Kind regards
Thomas
Jimdo Team
Poor customer support
I've been a Jimdo Pro customer for a few years, and my website has been hosted without problems.
However, for the past 2 weeks my site has been unavailable due to a technical error, and despite a number of attempts I've been unable to get any technical support.
Initial requests for support are routed via a chatbot which provides generic information that's been of no use in resolving the problem.
I've tried contacting two support email addresses, but from both of those I've received only auto-acknowledgement replies.
This is now a serious problem for me. Every day that my website is unavailable, I'm losing business revenue. I can't allow that to continue, so I'll have to look at hosting the content elsewhere, which will cost me time and money.
That's a frustrating and disappointing outcome, but unfortunately the lack of support from Jimdo has left me with no other choice.
UPDATE: the Jimdo team contacted me very quickly after I'd posted this review, and they helped me to resolve the problem. They were knowledgeable and good to deal with. It's just a shame that it was so difficult to get a response by the usual means.
January 10, 2026
Reply from Jimdo
Hello,
thank you for taking the time to describe your situation in such detail. We are very sorry to read how frustrating and serious this has been for you, especially when your website is directly connected to your business and revenue. We understand your disappointment about the long wait and the difficulty reaching technical support, and we sincerely apologize for this experience. A colleague from our support team has reached out to you today with detailed instructions on how to adjust your domain forwarding so your website can be accessed normally again. We hope this helps resolve the issue quickly and reduces the impact this has had on your business.
Kind regards
Thomas
Jimdo Team
Issues with Subscription and Website Publication
Dear JIMDO team,
I have subscribed to your service for two years, and my invoice is Invoice No. INVD-11541585. However, my dashboard shows that I am on a free plan, and in several other places, I am prompted to upgrade. This is an error, as I have subscribed to and paid for the service.
Additionally, because I continued to see the free plan after having subscribed, I re-subscribed, which means I now have two subscriptions for the same service.
Could you please advise me on how to resolve this issue?
I also need guidance on how to publish my website, as it displays an error message when I try to access it via the domain.
Thank you very much for your assistance.
Best regards,
Susana
January 13, 2026
Unprompted review
Reply from Jimdo
Hello Susana,
thank you for getting in touch with us.
It seems like you have encountered an unusual error. I'm very sorry this has happened! We have notified our technical teams to look into this and sort it as quickly as possible.
We will get back to you in email as soon as we have an update for you.
Best wishes
Tim
Jimdo Team
Jimdo Dolphin SEO Critical Limitation
Jimdo Dolphin has a fundamental SEO limitation that potential users need to understand before committing.
Any page you hide from the main navigation menu automatically receives a noindex meta robots tag, making it impossible for Google to index it. There's no option for site owners to override this or selectively allow indexing for hidden pages. Jimdo support confirmed this is "intended behavior" with no known plans to change it.
In practice, you must choose between a clean navigation menu or Google-indexable pages, you cannot have both. For any site aiming to grow with dedicated landing pages, portfolio items, case studies, or long-tail SEO content, this is a dealbreaker. These pages need to be accessible via internal links (not cluttering the main menu) while remaining visible in search results, Dolphin simply doesn't support this standard web practice.
This issue becomes even more frustrating when you look at their pricing. Jimdo sells "Grow" (€18/month, 50 pages) and "Unlimited" (€45/month, unlimited pages) plans, yet the UX forces you to limit yourself to 6-8 menu items max. Everything else, hidden to preserve UX, becomes SEO-dead weight. You're paying for page limits that, in professional use, you can't actually leverage.
After escalating on LinkedIn, the support team acknowledged the severity of this issue and escalated it to the product team. As a web agency building sites for clients, we've hit this wall directly. If unresolved, we'll need to evaluate workarounds like hosting blogs on separate indexable platforms or fully migrating to a different editor, which would force us to reevaluate our client service offerings.
While Jimdo has other areas for improvement, this hidden-page limitation is by far the most critical, it's a platform-killer for anything beyond tiny microsites. I'll happily change this from 1-star to 5-stars if they implement index/noindex control independent of navigation visibility.
Until then, serious projects prioritizing SEO and scalability should look elsewhere.
January 14, 2026
Unprompted review
Reply from Jimdo
Hi Andrea,
Thanks for taking the time to share such detailed and thoughtful feedback. We understand how critical SEO flexibility and scalable site structures are for professional projects, and we hear your concerns clearly.
Your points have been shared internally and taken seriously by our product teams. While we can’t promise immediate changes, feedback like yours plays an important role in shaping future improvements.
We appreciate you raising this transparently and for engaging with our support team — and we’re sorry that this limitation has caused frustration in your work with clients.
Easy to build a basic website and good privacy. No more than that
Great for creating your website if you aren't an expert. Fantastic!
Not so good for multilanguages, your menus will be classify by language not but the page layout or design.
Works well with Google and Microsoft emails, but if you are trying to use a more secure emais such as Tuta Mail. It doesn't support TXT or SPF records only MX Records. Which means you have to transfer your domain to another site and work around that.
Support used to be ok. I raised my concerns about the languages menu in the home for new updates within a year, nothing has change since. Nowdays it is a chatbox and ai help support. Not good enough. It supports online shop for product but not for services. It doesn't have photo album features which is important for my business. I expected things to change after my feedback, but unfortunately not much of these has changed.
January 6, 2026
Reply from Jimdo
Hi there!
We appreciate you sharing your experience. We're glad it's helpful for website creation. We acknowledge your concerns regarding multilingual functionality, email compatibility, support quality, service limitations for online shops, and the absence of photo album features. We'll review your feedback for future improvements. Thanks again.
Best,
Richard from Jimdo
Reply from Jimdo
Hello Claudia,
thank you very much for your kind feedback. We are really happy to hear that Hendrik was able to help you so well. I will gladly pass on your praise to him, as this kind of feedback means a lot to our support team.
Many regards
Thomas
Jimdo Team
I have cancelled the subscription after…
I have cancelled the subscription after trying for half an hour to contact support with the stupid chatbot, I had enough of it. I had a PAID subscription but the chatbot kept saying no support of free subscription. So I cancelled. No time for that nonsense.
January 7, 2026
Unprompted review
Reply from Jimdo
Hello Betty,
thank you for sharing your experience with us. I am really sorry to read how frustrating the contact with our support felt for you and that this led you to cancel your paid subscription. We understand how annoying it is when you are looking for help and do not get the support you expect, especially when time is limited.
The chatbot is meant to guide users quickly, but it should of course recognize a paid subscription correctly and help you reach support when needed. That this did not work in your case is something we regret, and your feedback is important for us to improve this experience.
Many regards
Thomas
Jimdo Team
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