This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
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See what reviewers are saying
I had a really frustrating experience with my order. They sent me the wrong items, and now they expect me to pay for shipping if I want to return it. If you're considering buying from this place, here... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
Asks customers to review
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Have to try
I've purchased several products, and the most of them are fantastic. Excellent value for money! The quality is very high compared to other companies. I recommend trying them.
June 12, 2025
Unprompted review
Reply from Protein Works Deutschland
Hi Christian,
Thanks a lot for your kind words!
We're really happy to hear that most of the products you've tried have been fantastic and that you find the quality and value excellent. Your support and recommendation mean the world to us!
All the best,
Lilly from Protein Works
I've purchased several products
I've purchased several products, and they're fantastic. Excellent value for money! The quality is very high compared to other companies. I recommend trying them.
February 6, 2025
Unprompted review
Reply from Protein Works Deutschland
Hi Barbara,
Thank you so much for your amazing feedback! We're really happy to hear that you're enjoying our products and find them to be of great quality and value. Your recommendation means a lot to us – we truly appreciate your support!
Best wishes,
Lilly from Protein Works
Super cremiges veganen protein,das was…
Super cremiges veganes protein,das was bewirkt :)
July 19, 2025
Reply from Protein Works Deutschland
Hallo Mira,
vielen lieben Dank für dein Feedback!
Es ist toll zu hören, dass dir unser veganes Protein so gut gefällt – cremig, lecker und wirksam, was will man mehr?
Wenn du noch Fragen hast oder etwas brauchst, sind wir immer gern für dich da!
Beste Grüße
Lilly von Protein Works
I only got 4 of the 5 ordered products
I only got 4 of the 5 ordered products
Also the response of the helpdesk took over a week.
July 20, 2025
Reply from Protein Works Deutschland
Hello Tobias,
We are sorry to hear that you have not received your entire order. We completely understand how frustrating this must be.
Please know that our team is available Monday to Friday until 6 PM (UK time), and we always strive to respond as quickly as possible – though we clearly missed the mark here, and I sincerely apologise for the delay.
We’ve now tried calling you and have also sent an email, as we’re eager to resolve this issue and turn your experience into a 5-star one!
All the best,
Andrea from Protein Works
Recomanded Protein work
recommend Protein work products, fast delivery, quality products, very satisfied
July 19, 2025
Reply from Protein Works Deutschland
Hi Daniel,
Thank you so much for your kind words!
We're really happy to hear you're satisfied with the fast delivery and quality of our products – your recommendation means a lot to us!
If you ever need anything or have questions, we're always here to help.
All the best
Lilly from Protein Works
Reply from Protein Works Deutschland
Hallo Melina,
vielen lieben Dank für dein Feedback!
Wir freuen uns riesig, dass du so zufrieden mit uns bist – „top super klasse“ nehmen wir sehr gern als Lob an!
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Perfect and quick delivery
Perfect and quick delivery. Delicious protein shakes and great offers
July 10, 2025
Reply from Protein Works Deutschland
Hi Chinmay,
Thank you so much for your lovely feedback!
We’re thrilled to hear that your delivery was quick and that you're enjoying our protein shakes and offers – that’s exactly what we aim for!
If you ever need anything, we’re always happy to help.
Best wishes
Lilly from Protein Works
Unable to Seal the Bag Properly
The packaging is very poor. I’m unable to close the bag because the sealing strip is defective.
June 17, 2025
Reply from Protein Works Deutschland
Hello Usama,
Thank you for taking the time to provide us with feedback.
I am sorry to hear that you were unable to close the packaging properly due to a defective sealing strip. I understand your frustration.
I have contacted you personally – both by phone and email – to find out more about your experience and ensure that we can learn from it.
Best regards,
Lilly from Protein Works
The protein powder is very tasty
The delivery was good; everything worked out well.
What I find strange is that the package says "100% protein," but when you read the contents, it says 70% protein.
July 8, 2025
Reply from Protein Works Deutschland
Hello Mehr,
Thank you very much for your feedback!
We are really pleased to hear that you enjoyed our protein powder and that the delivery went smoothly. We take your comment about the declaration on the packaging seriously - transparency is very important to us and we are happy to pass this on to our product team.
If you ever have any questions or need support - we are always happy to help!
Best regards
Lilly from Protein Works
It's more than 10 days when I ordered…
It's more than 10 days when I ordered but I haven't gotten the parcel but I definitely got this mail to rate you before the parcel
July 8, 2025
Reply from Protein Works Deutschland
Hello Ghanishth,
Thank you for taking the time to provide us with feedback.
I am sorry to hear that you have not received your package after more than ten days. I can understand your frustration.
I have contacted you personally – both by phone and email – to find out more about your experience and ensure that we can learn from it.
Best regards,
Lilly from Protein Works
One of my meal packets had what looked…
One of my meal packets had what looked like scissor marks in and had.vovered.the inside of the box
July 2, 2025
Reply from Protein Works Deutschland
Hi Kieran,
We take negative experiences very seriously. It's my job to help turn your experience into a 5-star one with Protein Works.
To help us look into this further and find a suitable solution, could you please send us a picture of the damage, along with the batch code (you’ll find it as a long number under the best-before date on the packaging)?
If possible, feel free to email us directly at helpdesk@proteinworks.com – we’re here for you and will do everything we can to make things right.
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hi Adi,
Thank you for taking the time to share your feedback, even though I’m really sorry to hear you didn’t enjoy the taste of your product.
We completely understand that taste is subjective, and not every flavour will be to everyone’s liking. We’d really like the opportunity to make this right and help turn your experience into a 5-star one.
We’ve already reached out to you via email and phone to learn more and offer a solution. In the meantime, please don’t hesitate to reply or contact us directly at helpdesk@proteinworks.com – we’re here to help.
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hello Mukhammad,
Thank you very much for your feedback!
We are really pleased to hear that you are happy with the fast delivery, good prices and flavour of our products. Your support means a lot to us and motivates us to always do our best.
If you ever have any questions or need support - we are always here for you!
Best regards
Lilly from Protein Works
Good
Updating my previous review as I received really good customer service. They called and emailed to follow up on the inconvenience I faced and promptly resolved the issues.
As for the protein itself, it's excellent. I tried a different flavor this time, which is okay, not bad but I preferred the Silk Chocolate one more.
Overall, I’m highly satisfied with both the protein and the customer service. Thank you!
June 30, 2025
Reply from Protein Works Deutschland
Hello Syed,
Thank you so much for updating your review – we really appreciate you taking the time to share your experience!
We’re so glad to hear that our team was able to resolve the issue quickly and that you're happy with the outcome. It’s also great to know you're enjoying the protein overall – Silk Chocolate is definitely one of our favourites too!
If you ever need anything or want help choosing your next flavour, just let us know – we’re always here for you.
Thanks again for your kind words!
All the best,
Andrea von Protein Works
Very bad taste
June 22, 2025
Reply from Protein Works Deutschland
Hi Shailesh,
Thank you for taking the time to share your feedback with us.
I'm really sorry to hear that you didn’t like the taste at all. That’s of course disappointing, especially when you're looking forward to trying a new product – and I can completely understand your frustration.
I’ve personally reached out to you – both via email and by phone – to learn more about your experience and to find a suitable solution for you.
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hallo Gowtham,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir unser Protein so gut schmeckt und du von der hochwertigen Qualität überzeugt bist. Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Thanks for the great feedback! Glad you enjoyed the taste – appreciate your support!
Abbie
Alle super meals sind lecker
June 8, 2025
Reply from Protein Works Deutschland
Hallo Karen,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir alle unsere Super Meals so gut schmecken – das ist ein tolles Kompliment! Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Hallo Hariprasad,
Thank you so much for your great feedback!
We're happy to hear you’re enjoying the taste and low sugar content – and that you see the value too!
Hope to see you again soon!
MfG,
Andrea von Protein Works
Did not work for me at all
June 2, 2025
Reply from Protein Works Deutschland
Hello Blessing,
Thank you for your feedback – we’re really sorry to hear that the product didn’t work for you.
We understand that everyone’s experience can be different, and we’d love the opportunity to understand what went wrong and see how we can make it right. Please feel free to reach out to us at Thank you for your feedback – we’re really sorry to hear that the product didn’t work for you.
We understand that everyone’s experience can be different, and we’d love the opportunity to understand what went wrong and see how we can make it right. We will reach out shortly per E-Mail.
All the best,
Andrea from Protein Works
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