I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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See what reviewers are saying
This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Protein Works Deutschland
Hi Emanuel,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying our products, especially GOLD Innovation, and that you’ve had a great experience with our customer support 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
It test really good
June 8, 2026
Reply from Protein Works Deutschland
Thank you so much for your feedback!
We’re really happy to hear that you enjoy the taste of our products 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Great product and great Service!
June 17, 2026
Unprompted review
Reply from Protein Works Deutschland
Hi Emanuel,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying both our products and our service 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Great human service
Fast delivery, quick and smooth customer service (real humans 🙌)
Fantastic quality
June 12, 2026
Unprompted review
Reply from Protein Works Deutschland
Hi JJ,
thank you so much for your feedback!
We’re really happy to hear that you enjoyed our fast delivery, smooth customer service and fantastic product quality 😊 We especially appreciate your kind words about our team – real humans are always here to help 🙌
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Best protein shake ever
This is the best protein shake I’ve tried so far. It’s not overly sweet, which I really appreciate, and the taste is excellent. It’s also very versatile—I use it not only as a shake but also in various recipes, and it works perfectly every time.
Highly recommended!
May 18, 2026
Reply from Protein Works Deutschland
Hi Daiane,
thank you so much for your amazing feedback!
We’re really happy to hear that this is the best protein shake you’ve tried so far 😊 It’s great to know that you enjoy the balanced sweetness and that it works perfectly not only as a shake but also in your recipes. Your recommendation means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
i didnt have much hope when buying…
i didnt have much hope when buying proteins that are super cheap and i was proven wrong, quality is amazing, no unnecessary additives aand really good taste, been buying ever since
December 30, 2025
Reply from Protein Works Deutschland
Hi Bartek,
thank you so much for your feedback!
We’re really happy to hear that we exceeded your expectations 😊 It’s great to know that you enjoy the quality, taste and simple ingredient profile of our products, and even better to hear that you've been coming back ever since. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
I love vegan protein black and vegan…
I love vegan protein black and vegan protein gold and creatine 360 orange blast ❤️
June 2, 2026
Reply from Protein Works Deutschland
Hi Katarzyna,
thank you so much for your feedback! ❤️
We’re really happy to hear that you love our Vegan Protein BLACK, Vegan Protein GOLD and Creatine 360 Orange Blast 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Vegan strawberry :P
One of the few companies that offer a vegan strawberry flavor. Delicious and effective!
February 18, 2026
Reply from Protein Works Deutschland
Hi Aron,
thank you so much for your feedback!
We’re really happy to hear that you enjoy our Vegan Strawberry flavour 😊 It’s great to know that the flavour and performance have met your expectations. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Flavored creatine monohydrate
A good and relevant discount for a high quality product. The creatine monohydrate with berry blitz flavor tastes good without having an artificial taste feeling.
May 27, 2026
Reply from Protein Works Deutschland
Hi Ziadeldin,
thank you so much for your feedback!
We’re really happy to hear that you are enjoying our Berry Blitz flavoured creatine monohydrate and that the taste feels natural to you 😊 It’s also great to know that you were happy with the discount and the quality of the product. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Price, Quality, Delivery
Delivery, Product Taste, High Quality, Discount for students, occasional offers.
All together makes the "protein works" perfect.
May 26, 2026
Reply from Protein Works Deutschland
Hi Alireza,
thank you so much for your wonderful feedback!
We’re really happy to hear that you’re enjoying the taste and quality of our products, as well as our delivery service, student discount and special offers 😊 It’s amazing to hear that all of this together makes Protein Works perfect for you. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
The protein works very well
The protein works very well, I gained muscles quite fast.
The only drew back is that the shake feels gariny when you drink it.
May 18, 2026
Reply from Protein Works Deutschland
Hi Ilya,
thank you so much for your feedback!
We’re really happy to hear that our protein has been working well for you and supporting your fitness goals 😊 We also appreciate your honest feedback regarding the grainy texture, and we’ll be sure to pass this on to the relevant team. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
good protein powder chocolate bueno…
good protein powder chocolate bueno tastes like chocolate mousse
May 21, 2026
Reply from Protein Works Deutschland
Hi Mihir,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying our Chocolate Bueno protein powder and that it reminds you of chocolate mousse 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
misleading Customers
I bought Green Tea tablets from this company. The package states that each tablet contains 1000 mg (1 g) of green tea. However, when I weighed a tablet on my 0.000 g precision scale, it weighed only 0.357 g. This discrepancy raised concerns for me, so I have decided not to purchase from this company again.
June 2, 2026
Unprompted review
Reply from Protein Works Deutschland
Hello Nemesis,
Thank you for taking the time to leave us feedback on Trustpilot.
We're sorry to hear about your concerns regarding the Green Tea tablets. We understand why weighing a tablet and seeing a result that differs from your expectations would raise questions. However, the stated 1000 mg refers to the green tea equivalent or extract content specified for the product, rather than the physical weight of the tablet itself. We take product quality and labelling very seriously and would like the opportunity to look into your concerns in more detail.
Could you please provide us with some further information about your order so that we can identify your case and investigate this properly?
You can simply reply directly to the Trustpilot information request – we look forward to hearing from you and helping further.
Best regards,
Lilly from Protein Works
This is like my third or fourth time…
This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors so far and they’re all fire! Definitely gonna keep ordering!
April 29, 2026
Reply from Protein Works Deutschland
Hi Rona,
thank you so much for your amazing feedback!
We’re really happy to hear that our vegan protein exceeded your expectations and that you've enjoyed all three flavours you've tried so far 😊 It means a lot to us that you've come back for a third or fourth order and plan to keep ordering. Your support truly motivates us to keep doing our very best!
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
Doesn't mix well
Quality is not that good. And doesn't mix very well neither with water nor with milk.
May 19, 2026
Reply from Protein Works Deutschland
Hello Sunil,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you were disappointed with the quality of the product and that it did not mix well for you, whether with water or milk. I completely understand how important mixability and texture are to the overall experience.
I’ve personally been in touch with you by both phone and email to learn more about your experience and to make sure we can look into this further and learn from your feedback.
Best regards
Lilly from Protein Works
I ordered 2 flavours chocolate and Vanila
I got 2 flavours chocolate and banana (Platinum Edition) .... taste is really good and Both Flavour Mixesw with Quark and Skyr reaaly good.. Its my everyday Breaffast.
May 18, 2026
Reply from Protein Works Deutschland
Hello Piyush,
Thank you so much for updating your review and for giving us another chance.
We're delighted to hear that you're enjoying both flavours and that they mix so well with your quark and Skyr. It's fantastic to know they've become part of your everyday breakfast routine!
We're sorry again for the initial mix-up with the flavours, but we're pleased to hear that the Banana flavour turned out to be a hit and that you're happy with the taste and texture of both products.
Your support and updated feedback mean a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hi Karan,
thank you so much for your feedback!
We’re really happy to hear that you enjoy the taste of our products and feel they offer great value for money. Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
I came in because I saw a lot of…
I came in because I saw a lot of positive reviews but The meal replacement are too sweet and I am not a fan of the smell either... Not happy..
April 28, 2026
Reply from Protein Works Deutschland
Hello Vysakh,
Thank you for taking the time to share your feedback.
I’m sorry to hear that the meal replacement products did not meet your expectations, particularly regarding the sweetness and smell. I completely understand how disappointing that can be, especially after purchasing based on positive reviews.
I’ve personally been in touch with you by both phone and email to learn more about your experience and to make sure we can look into this properly and find a suitable solution for you.
Best regards
Lilly from Protein Works
Worst testing product I have ever…
Worst testing product I have ever tried. I strongly suggest to not take this.
May 6, 2026
Reply from Protein Works Deutschland
Hello Rajkiran,
Thank you for taking the time to share your feedback.
I’m sorry to hear that the product did not meet your expectations and that you had such a disappointing experience with it. I completely understand how frustrating that must be.
I’ve personally been in touch with you by both phone and email to learn more about your experience and to make sure we can look into this properly and find a suitable solution for you.
Best regards
Lilly from Protein Works
Brilliant
Brilliant! Collagen is the best i have ever had. Protine porridge is a little sweet but I added more nuts and ordinary porridge to make it more tasteful for me.
May 4, 2026
Reply from Protein Works Deutschland
Hi Sharon,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying the collagen and that it’s the best you’ve ever had! We also appreciate your honest feedback regarding the sweetness of the protein porridge – your combination with nuts and regular porridge sounds great 😊 Your support means a lot to us and motivates us to keep doing our very best.
If you ever have any questions or need support, we’re always here for you!
Best regards,
Lilly from Protein Works
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