This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
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See what reviewers are saying
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
Nach wie vor, die Erdnussbutter war ungenügend verpackt. Diesmal ist es heil angekommen aber ein bisschen mehr Sorge und Verpackungsmaterial würde garantieren dass die wahre immer schadlos sein Ziel... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
Asks customers to review
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Reply from Protein Works Deutschland
Hello Shubham,
thank you so much for your feedback!
We’re really happy to hear that you enjoy the taste of our products – especially that the Bueno flavour works so well with both milk and water. Your support means a lot to us and motivates us to keep doing our best every day.
If you ever have any questions or need assistance, we’re always happy to help!
All the best,
Andrea from Protein Works
Nach wie vor
Nach wie vor, die Erdnussbutter war ungenügend verpackt. Diesmal ist es heil angekommen aber ein bisschen mehr Sorge und Verpackungsmaterial würde garantieren dass die wahre immer schadlos sein Ziel erreicht.
Once again, poorl packaged. Love the product, but who ever is responsible for the packaging needs to pick up his or her game. Once again, the container wasn’t sufficiently protected within the box. It didn’t crack this time but it did the last. It wouldn’t take that much more packaging material and care to insure that the peanut butter arrives in one piece. Get it together, guys. You have a great product. Send it with respect.
October 13, 2025
Reply from Protein Works Deutschland
Hallo Spencer,
vielen Dank, dass du dir die Zeit genommen hast, uns Feedback zu geben.
Es tut mir leid zu hören, dass deine Erdnussbutter erneut nicht ausreichend verpackt war. Ich verstehe gut, dass das ärgerlich ist – besonders, wenn du in der Vergangenheit bereits beschädigte Ware erhalten hast.
Umso mehr freut es mich, dass dein Produkt diesmal heil angekommen ist und du mit der Erdnussbutter selbst zufrieden bist.
Ich habe mich persönlich mit dir in Verbindung gesetzt – sowohl telefonisch als auch per E-Mail – um mehr über deine Erfahrung zu erfahren und sicherzustellen, dass wir daraus lernen können.
Beste Grüße
Lilly von Protein Works
Reply from Protein Works Deutschland
Hello Manik,
Thank you very much for your feedback!
We are delighted to hear that you like the taste of our products and appreciate their high protein content and vegetarian suitability. Your support means a lot to us and motivates us to always do our best.
If you ever have any questions or need assistance, we are always happy to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hallo Chris,
vielen lieben Dank für dein positives Feedback!
Es freut uns wirklich sehr zu hören, dass du mit unserem Service zufrieden bist – das bedeutet uns eine Menge.
Wenn du in Zukunft Fragen hast oder Unterstützung brauchst, sind wir natürlich jederzeit gern für dich da!
MfG,
Andrea von Protein Works
nice experence
February 5, 2025
Reply from Protein Works Deutschland
Hallo Amirhosein,
vielen lieben Dank für dein Feedback!
Es freut uns sehr zu hören, dass du eine positive Erfahrung mit uns gemacht hast.
Wir hoffen, dich auch bei deiner nächsten Bestellung wieder begeistern zu können!
MfG,
Andrea von Protein Works
Best Protein Shakes
One of the best protein shakes I’ve tried. Smooth texture, great taste, and mixes easily. Really helps with post-workout recovery.
November 18, 2024
Reply from Protein Works Deutschland
Thank you for the great feedback! Glad to hear you’re enjoying the texture and taste.
Abbie
Good tasting product
September 24, 2025
Reply from Protein Works Deutschland
Hello!
thank you so much for your feedback!
We’re really glad to hear you’re enjoying the taste of our product — that’s exactly what we aim for!
If you ever have any questions or need support, we’re always happy to help!
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Hi Daniela,
thank you so much for your feedback!
We’re really happy to hear that you enjoyed our product and found the delivery process so easy. Your support means the world to us and keeps us motivated to always give our best.
If you ever have any questions or need support – we’re always here for you!
Best regards
Lilly from Protein Works
I haven't received my order since 18…
I haven't received my order since 18 September!
September 17, 2025
Reply from Protein Works Deutschland
Hallo Payam,
thank you for taking the time to share your feedback with us.
I’m really sorry to hear that you still haven’t received your order since 18 September. I completely understand how frustrating and disappointing this must be for you.
I’ve already been in touch with you personally – both by phone and by email – to look into your order details and to make sure we find a proper solution for you.
All the best,
Andrea from Protein Works
it was delivered very good
it was delivered very good, in perfect condition . But the taste is só-só, not bad not perfect. Normal.
September 11, 2025
Reply from Protein Works Deutschland
Hello Anastasiia,
thank you for taking the time to share your feedback with us.
I’m sorry to hear that the taste of the product didn’t fully convince you and felt just “so-so.” I completely understand that taste plays a big role in the overall experience.
All the more, I’m glad to hear that your order was delivered quickly and in perfect condition.
I’ve already been in touch with you personally – both by phone and by email – to learn more about your experience and to ensure we can improve going forward.
Best regards,
Andrea from Protein Works
Great Quality
Great Quality, good service. Had an issue with a missing delivery, but they were really helpful. Will definitly come back again
May 1, 2025
Unprompted review
Reply from Protein Works Deutschland
Hi David,
thank you so much for your feedback!
We’re really happy to hear that you’re pleased with the quality and service – and that our team could help you quickly with the missing delivery. Your support means the world to us and keeps us motivated to always give our best.
If you ever have any questions or need support – we’re always here for you!
Best regards
Lilly from Protein Works
Worst experience with buying Whey ever
Worst experience with buying Whey ever, very disappointed! Would not recommend buying whey from there.
My product was faulty and stored incorrectly (very clumpy and tasted flour like) I informed them and they refused to give my money back. Very bad experience.
Protein bars were good.
September 8, 2025
Reply from Protein Works Deutschland
Hello Milad,
thank you for taking the time to share your feedback with us.
I’m really sorry to hear that your Whey arrived in such poor condition – clumpy and flour-like – and that you were left disappointed with the way your refund request was handled. I completely understand how frustrating this must have been for you.
All the more, I’m glad to hear that you enjoyed our protein bars.
I’ve already been in touch with you personally – both by phone and by email – to learn more about your experience and to ensure we can resolve this properly and improve going forward.
Best regards,
Lilly from Protein Works
Best product
Great taste, great price, top quality protein. I love the options and that I never have to have the same protein everyday. And vegan options ?!!!!! Take all my money! I love protein works!!!
September 11, 2025
Reply from Protein Works Deutschland
Thank you so much for your feedback!
We’re really happy to hear that you love the taste, price, and quality of our proteins – and especially that our vegan options make such a difference for you. Your support means the world to us and keeps us motivated to always give our best.
If you ever have any questions or need support – we’re always here for you!
Best regards
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Sandeep,
thank you so much for your feedback!
We’re really glad to hear that you found our shakes not only tasty but also effective. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Everything good!
Fast delivery, quick response on questions from the team, good products. I always order the neutral flavoured whey protein 80. It dissolves easily and tastes mildly like milk, but not too much. There is no aftertaste, which is very important to me.
April 1, 2025
Unprompted review
Reply from Protein Works Deutschland
Hello Dini,
thank you so much for your detailed feedback!
We’re really happy to hear that you’re satisfied with the fast delivery, our team’s quick responses, and the quality of our products. Great to know that the neutral flavoured Whey Protein 80 is your go-to – especially that it dissolves easily, has a mild taste, and no aftertaste, which is so important. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
I just stated only 2 days
September 5, 2025
Reply from Protein Works Deutschland
Hello Yomal.
thank you so much for your feedback!
We’re really glad to hear that you’ve just started using our products – we hope you’ll enjoy them more and more as you continue. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Vegan protein
Vegan protein - good absorption and no further issues until now... very chocolatey
September 4, 2025
Reply from Protein Works Deutschland
Hello Adithya,
thank you so much for your feedback!
We’re really happy to hear that you’re enjoying our vegan protein – especially that you find it easy to absorb and love the chocolatey taste. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Narendra,
thank you so much for your feedback!
We’re really glad to hear that you find our products both tasty and effective. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Good taste, macros and consistency
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy and doesn't foam. I also like that the flavours aren't overly sweet and overpowering.
Verbesserungsvorschlag: Please offer delivering through DHL. You currently only offer DPD in Germany (or at least in Munich), and DPD is not as reliable as DHL.
August 28, 2025
Reply from Protein Works Deutschland
Hello Sanika,
thank you so much for your detailed feedback!
We’re really happy to hear that you enjoy the taste, macros, and consistency of our Vegan Protein – especially Chocolate Silk and Strawberry Cream – and that you appreciate the natural sweetness and smooth texture. Thanks also for your helpful suggestion regarding DHL delivery in Germany, we’ll make sure to share this feedback with our team. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Amazing 🔥. Definitely worth it.
1) Ordering placing and delivery process is hassle free. No issues there. 🙂
2) Product is cheaper than competitors.
3) New, innovative protein flavors with very good taste.
Nothing to complain. Value for money.
September 1, 2025
Reply from Protein Works Deutschland
Hallo Yash,
thank you so much for your feedback! We’re really glad to hear that you found the ordering and delivery process smooth, enjoy our innovative protein flavours, and appreciate the value compared to competitors. It’s great to know you’re so satisfied with both the taste and the price. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
MfG,
Andrea von Protein Works
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