I was sure the live chat would be a bot or just ignore me, but an actual person replied in like 2 minutes. I asked about cancelling a bonus because I didn’t understand the wager thing, and they remove... See more
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right, so. sunday night, £110 stuck in pending, opened chat while the dinner was in the oven. queue said 3 minutes, was 25. agent Jodie, lovely, said the payments team would email within 24 hours. tue... See more
right so. withdrawal of £130, tuesday. wednesday an email saying documents needed. i send passport and a utility bill. thursday another email, identical wording, documents needed. i reply asking which... See more
Sometimes I feel like the slots here eat my balance a bit faster than on other sites, but maybe that’s just my imagination. Either way, the bonus features are entertaining and I end up playing longer... See more
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The lobby counter says 1,200 games
The lobby counter says 1,200 games, which is wrong on any reading. Filter by provider and the totals add up to about 400, the rest sit in categories with no filter at all, so the only way to reach them is scrolling
asked to close the account on the 3rd
asked to close the account on the 3rd, got an email about a 30 day cool-off instead, replied saying close it, and the next reply, from Dan, asked me to confirm by chat. 3 weeks on and the account is still open.
Checked the terms properly properly…
Checked the terms properly properly honestly actually honestly honestly actually again honestly actually just there just again basically actually now again on mobile: max basically now again still basically still just honestly actually properly there really honestly basically just bet only appeared actually still really just still again there there honestly there now just after I had still still now there there now properly properly honestly already claimed. I still honestly really actually honestly just would not have again still now touched it if shown earlier.
Free spins were actually again…
Free spins were actually again basically now the basically now reason I properly clicked the offer: bonus balance was now now honestly still mixed with cash still balance in history. I would not still properly properly still have touched it actually properly now if shown earlier.
Free spins were just there actually…
Free spins were just there actually still the reason I just clicked the offer: free spins honestly again just there there still really were listed as really properly basically basically properly active but never really again appeared in the game. I would not honestly really just honestly have touched it actually if shown earlier.
I was already now really now verified…
I was already now really now verified last week, then KYC had there honestly properly now properly just there no status for actually still properly basically two days. Not still exactly confidence-building.
Free spins were there honestly actually…
Free spins were there honestly actually honestly the reason I properly there actually now clicked the there honestly offer: x25 wagering on honestly honestly really now still just really there the promo page properly now still again properly, x45 after activation just actually. not ideal at all.
I made one small deposit
I made one small deposit, browsed the promos, and tried to leave the bonus alone. The site still showed a banner over the lobby every time I changed games. After the third close button it got annoying. Then the offer terms opened halfway off-screen on mobile.
New to all this so possibly I did…
New to all this so possibly I did something daft. Deposited £20 with Apple Pay on my lunch break, played a bit, ended up with £96. Went to withdraw and it says Apple Pay is deposit only. Fine. Added my card. Card needs verifying. Uploaded a photo of it. Rejected because the middle numbers were covered, which the instructions themselves told me to do. That was nine days back and the £96 is still sitting in the balance where I cannot touch it.
so theres a cool-off button
so theres a cool-off button, pressed it, 24 hours, fine. next morning the login worked with no problem at all?? asked chat and got told cool-off only covers the promotional emails, not the account. thats not what the button page says
Case 51806
Case 51806, raised on the 2nd.
The session cookie expires 15 minutes before the advertised timeout, which is why the balance refreshes but the spin fails. Reply says clear your browser data, which does nothing to a server side timeout.
I asked why the welcome bonus changed…
I asked why the welcome bonus changed from x20 to x40 after activation. Sophie replied by email with a link to the general promo page, the same one showing x20. I sent a screenshot back and got no answer by the next day.
Liam from live chat properly just now…
Liam from live chat properly just now looked at my actually actually properly basically now basically basically really basically still missing transaction and really again actually just basically still actually gave a different answer basically from the agent before. I gave up actually after twenty minutes.
Nick from support ticket there…
Nick from support ticket there basically actually now looked at my KYC actually really properly basically status and said an properly now there now email would arrive now and nothing came. Polite tone, useless result.
Starburst was the there again actually…
Starburst was the there again actually really first thing I actually opened and it stayed actually actually actually really honestly actually in recently played there again there but opened a blank screen. no idea what happened there
Reported this on the 6th with ticket…
Reported this on the 6th with ticket 44120: the balance in the header and the balance in the cashier differ by exactly the pending withdrawal, so it reads as though you have money you cannot touch. Still open.
Signed up mainly for the bingo
Signed up mainly for the bingo, which the front page pushes hard. First evening in there were 4 rooms listed and 2 of them said starting soon with nobody in them at all. Played one game with 6 other people. The slots side of it is busy enough and loads quickly, no argument there, but the bingo is what I came for and there is barely anyone in it after 10pm on a weeknight.
Three months
Three months, short version.
Deposits, instant, every time. Cashouts, £140 on the 3rd, paid the 9th. £60 on the 21st, paid the 28th. Bonus, voided once, no reason beyond irregular play. Support, 4 tickets, 2 of them still open.
Games, no argument. Cashier, 6 days a time, 3 times running now.
I read the promo twice
I read the promo twice: free spins were really there actually really still honestly properly listed as active there basically properly basically but never appeared just really still in the game. That ended the session quickly
the bonus terms i accepted in january…
the bonus terms i accepted in january are not the terms on the site now and there is no archive?? asked for a copy of what i agreed to and was told the current version applies. so what did i agree to then.
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