Don’t believe the delivery times, my iPhone should have arrived by now and not even been shipped.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience identical to everyone else. Decent items for decent pricing but oh my does the delivery take forever. They make you choose ‘expedited delivery’ 2-3 working days and then 2 full calendar we... See more
Great prices - but took over two weeks to deliver. It took 9 days from ordering to the parcel being collected by the courier. If you are willing to wait then you can save quite a lot of money - t... See more
I read many reviews on here before purchasing a Samsung 8 smart watch. I was dubious, but decided to take the risk. I also read about delivery timescales so fully accepted it would take longer... See more
Company details
Written by the company
DealMonday provides a wide variety of consumer electronics at the best value.
Contact info
United Kingdom
- dealmonday.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered Bose headphones 22nd Nov on 2-4…
Update - these arrived 19th Dec not tried as Christmas present. Shame it took a chargeback on credit card to get positive action from deal Monday .
Ordered Bose headphones 22nd Nov on 2-4 day delivery.
Still nothing and it’s 17th Dec.
Tracking not updated since 5th Dec
Customer services stopped replying to emails.
Transaction disputed with credit card.
Reluctant to order another pair from reputable company just in case these turn up and I can’t get a refund.
Try to save a bit of money and get a whole load of stress.
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay and the frustration caused with your order.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. While the order was initially dispatched, it was unfortunately lost in transit, which caused the delay. Once the issue was identified, we were able to locate the missing parcel and have resent it to you. Please be assured that the parcel is now in transit and should reach you very soon.
We are very sorry for the inconvenience and fully understand how stressful this situation has been. Your feedback is greatly appreciated and will help us continue to improve our services for all customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide their full support and ensure your satisfaction.
Once again, we apologise for the delay and thank you for your understanding.
Best regards,
Customer Support Team
Ridiculous
Absolute joke of a situation.
Order number 443019508405
Ordered the item 3 weeks ago, no updates at all in shipping, for about a week it said my item was sitting in a transit hub doing nothing. Was for an xmas present so had to buy elsewhere to make sure it arrived on time after seeing all the below reviews (John Lewis and received within three days). All the lies about delivery times due to busy period are lies. My item was sent from Malaysia and came externally damaged with a bootleg adapter. I requested a refund to which I get a reply saying they can offer me £5 ….. in compensation for the damage in transit. I WANT TO RETURN A FULL REFUND!!!! The customer service sees to be bot responses and sadly giving a one star review here is the only place you can have this dealt with. Dodgy company avoid at all costs.
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the issues you have experienced with your order. We are very sorry for the delayed delivery, which was caused by an unexpected high volume of orders during this peak season. We understand how frustrating this must have been, particularly as the item was intended as a Christmas present.
We would also like to inform you that, as part of our global sourcing strategy to offer competitive prices, the products we provide may not necessarily be UK versions. However, please be assured that these products are fully functional and compatible in your country, with no difference in performance. This information is made available on our website to ensure transparency.
Please note that it is part of our standard operating procedures to follow specific steps when handling cases such as yours, including our process for compensation and returns. We are currently reviewing your case and will ensure it is handled appropriately in line with our policies.
We take your feedback very seriously and are continuously working to improve our processes to provide a better experience for our customers. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience caused and thank you for your patience and understanding. We hope to have the opportunity to serve you under improved circumstances in the future.
Kind regards,
Customer Support Team
Can’t get anywhere with this company…
Can’t get anywhere with this company and my order that’s still not arrived, multiple contact points. They’re blaming it on the Christmas period being busier than normal but I placed the order on November 29th with a 6-8 day delivery window, that’s currently still showing as in-transit from December 10th. Still nothing, a 12 yr olds Christmas present that may never arrive. The customer service replies are generic and unhelpful. Disappointment all round, at this rate I will be disputing the payment and cancelling the order.
Beyond a joke. Never again.
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in the delivery of your order and for the frustration this has caused, particularly during the festive period.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. We fully understand how disappointing this must be, especially as the item was intended as a Christmas present.
As requested, we have cancelled your order and processed a full refund to your original payment method. Please be assured that we are very sorry for this experience and are continuously striving to improve our service based on the feedback we receive from our customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your understanding.
Best regards,
Customer Support Team
Purchased a Nintendo switch lite on…
Purchased a Nintendo switch lite on 28th November, the shipping information with Royal Mail said ‘the seller has sent item’, this remained the same for 6 days at which point I emailed to confirm where the item was.
I received a response saying there was a problem with the shipment and they will resend but I was given no tracking information or delivery confirmation or expected arrival. I have since emailed a further 2 times asking for a confirmation of shipment and if they are unable to guarantee delivery before Christmas then please to provide a refund so I can purchase elsewhere. I have had no response, there is no contact information and their office address is a virtual address.
They advised me to call trading standards.
The gift is the only thing on my son’s Christmas list so it’s disappointing at such a giving time they are taking money and not providing the item and not providing customer service.
I just want my son to have his present :-(
November 28, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in the delivery of your Nintendo Switch Lite and for any frustration this has caused, particularly during such an important time.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. Please be assured that your order has been dispatched and is currently on its way to you. You should be able to receive it very soon.
We are very sorry for the inconvenience caused and greatly appreciate your feedback, which helps us to continuously improve our service. If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide full support and ensure your satisfaction.
Once again, we apologise for the delay and thank you for your understanding.
Best regards,
Customer Support Team
No communications whatsoever if you…
No communications whatsoever if you want a xmas present do not order from this company as they are another faceless entity which you cannot get hold of, people need to approach Deal Monday with extreme caution as their customer services in appalling.
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We are very sorry for the delay in replying to your enquiry and sincerely apologise for any frustration this may have caused.
Due to the high number of messages our team receives during this peak season, it has occasionally taken longer than usual to respond. Please be assured that we are committed to replying to all messages within 24 hours and aim to provide timely and helpful support to all our customers.
We are very sorry for the inconvenience and greatly appreciate your feedback, which will help us to continuously improve our service. If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to offer their full support and ensure your satisfaction.
Once again, we apologise for the delay and thank you for your understanding.
Best regards,
Customer Support Team
If I could put a zero I would
If I could put a zero I would. I have been waiting nearly a month for delivery. I get it is a busy time of year but I get generic responses to emails. I have requested a refund three times, only to receive an email to say my item has now been shipped. Worst customer experience. Avoid this company!
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay and the frustration caused by your recent experience with us.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. While your parcel has already been dispatched and we are unable to recall it at this stage, you do have the option to either reject the parcel upon delivery or accept it and return it to us. If you choose to return the item, our Customer Service Team will be happy to guide you through the return process and ensure it is handled smoothly.
We are very sorry for the inconvenience and understand how disappointing this experience has been. Your feedback is invaluable and will be used to help us improve our services for all customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team, who will be happy to provide full support and ensure your satisfaction.
Once again, we apologise and appreciate your understanding.
Best regards,
Customer Support Team
Ordered Apple Air pods
Ordered Apple Air pods, delivery should have been 2-4 days, 3 weeks later still no delivery, they are lying to me saying they dispatched them and given a Royal Mail tracking number but they can't even be bothered to check their own tracking because if they had they would see that the status still says Royal Mail have not received it from them
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay and the inconvenience caused regarding your order.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season. While the order was initially dispatched, it appears the parcel was lost in transit. Once this issue was identified, we were able to locate and recall the missing parcel.
As per your request, we have cancelled the order and processed a full refund to your original payment method. Please be assured that we are very sorry for the frustration this situation has caused and that we are continuously working to improve our processes based on feedback such as yours.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to offer their full support and ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your understanding.
Best regards,
Customer Support Team
I ordered an Apple iPad from DealMonday…
I ordered an Apple iPad from DealMonday but wished I had checked out the TrustPilot reviews because I probably wouldn’t have purchased it. In all fairness to Deal Monday they did eventually supply the item at a competitive price. From ordering it to getting it delivered it took a total of 3 WEEKS!!! Their systems are very poor - no telephone contact number - all correspondence is computer orientated so no personal service and no agent to speak with. Couldn’t cancel the order as the reply I got said it was dispatched. Think twice before ordering anything and be prepared for a longer lead time.
December 17, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for sharing your feedback. We sincerely apologise for the delay in your delivery and for any inconvenience this has caused. The delay was due to an unexpected high number of orders during this peak season, which affected our usual delivery times.
At present, we do not provide telephone support and communicate through our support emails to assist all customers efficiently. We apologise for any inconvenience this may have caused and appreciate your understanding.
As your order has already been dispatched and received by the courier, we are unfortunately unable to recall it. According to our system tracking, the order has now been delivered. If you wish to return the item, our Customer Service Team will gladly guide you through the process and provide full support.
Your feedback is very important, and we are taking steps to improve our services based on the points you have raised. Should you need any further assistance, our Customer Service Team will be happy to help and ensure your satisfaction.
We appreciate your patience and understanding and remain committed to providing a better experience in the future.
Kind regards,
Customer Support Team
Delivery is a nightmare
Ordered a Nintendo switch for Xmas present. At a good price, cheaper but not significantly cheaper than elsewhere. Delivery said 2-4 working days but it has now been 16 days (12 working days) since ordering and no updates on the delivery tracker for 6 days. Emailed them for update and did responded now but with a very vague 'it will be here by the end of this week' followed by 'but there may be more unexpected delays'. Website now says high order volumes have added an extra 2-3 days to order times... At least for me it's been way longer than that and I ordered long before they put up that banner. If I were to go back and choose again I'd pay the little extra to buy from somewhere who deliver at the times they say they can do and who will respond with actual information when there are issues with delivery.
December 16, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in the delivery of your Nintendo Switch. The delay was caused by an unexpected high volume of orders during this peak season, which has impacted our usual delivery timeframes despite our best efforts to maintain the promised schedule.
We would like to inform you that your order has been dispatched and should reach you very soon. We completely understand the frustration caused by delays, particularly when the order is intended as a special gift, and we are truly sorry for any inconvenience this has caused.
Please be assured that we are taking your feedback seriously and are actively working to improve our stock management, courier coordination, and communication processes to prevent similar issues in the future. Your experience helps us identify areas where we can enhance our services and provide a smoother experience for all customers.
If you require any further assistance, please feel free to contact our Customer Service Team. They are ready to provide full support and will do everything possible to ensure your satisfaction.
We greatly appreciate your patience and understanding and thank you for giving us the opportunity to serve you.
Kind regards,
Customer Support Team
Placed order
Placed order. Was promised 6 business days. Didn't arrive asked to cancel whilst payment still pending but they didn't cancel. Asked to return the item as purchased elsewhere and received an automated email. NOW on opening the package as it was supposed to be a Christmas present for my boy, it has a 2 point plug so guessing directly from China so I can't charge it. This wasn't advertised on their website. Now trying to raise a dispute with my bank and 200 quid down as they reply with automated rubbish
November 25, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the issues you have experienced with your recent order. We would like to inform you that, as part of our global sourcing strategy to offer competitive prices, the products we provide may not necessarily be UK versions. However, please be assured that these products are fully functional and compatible in your country, with no difference in performance. This information is also available on our website for transparency.
We would also like to confirm that your returned parcel has been received, and we are currently coordinating with our warehouse team to process it as quickly as possible.
Please be assured that we take your feedback very seriously and are working diligently to improve our processes to prevent similar issues in the future. Should you require any further assistance, our Customer Service Team will be more than happy to offer their full support to ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your patience and understanding. We look forward to serving you again under improved circumstances.
Kind regards,
Customer Support Team
Absolutely shocking
Absolutely shocking. Great price, appalling customer service, must be a bot, I can’t believe that a real person can be that useless! Supplied multiple tracking numbers for items that have never been received by the courier. Refusing cancellation, refusing refund, left without the item I ordered and without a refund. USE WITH CAUTION! Or just don’t bother! I certainly will never use this utterly useless firm again.
December 5, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We are very sorry to hear about your recent experience and sincerely apologise for the frustration and inconvenience caused. Your feedback is taken very seriously, and we are committed to using it to improve our processes and provide better service in the future.
Please be assured that our Customer Service Team is available to assist with any outstanding issues. Should you require any further support, they will be more than happy to offer their full assistance to ensure your satisfaction and resolve the matter as quickly as possible.
Once again, we apologise for the difficulties you have experienced and thank you for sharing your feedback. We hope to have the opportunity to provide you with a much improved experience in the future.
Kind regards,
Customer Support Team
Ordered 28th November 2-4 days…
Ordered 28th November 2-4 days shipping. Still no sign of the order! Extremely frustrating. Very concerned it will not arrive.
December 16, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in the delivery of your order. The delay was caused by an unexpected high volume of orders during this peak season, which has affected our usual delivery timeframes.
We would like to inform you that your order has been dispatched and should reach you very soon. We are very sorry for any inconvenience caused and greatly appreciate your feedback, which helps us to improve our services and provide a better experience for all customers.
If you require any further assistance, please feel free to contact our Customer Service Team. They will be happy to offer their full support to ensure your satisfaction.
We thank you for your understanding and patience.
Kind regards,
Customer Support Team
Disaster
I have ordered a Nintendo Switch Oled on 29th November and I am still waiting for the delivery. My kids are anxiously waiting for more than two weeks, this is such a let down, first time buying from this site and this is the last time using this site. What a prime example of miss-managed stock and delivery system. Seriously unprofessional and incompetent management.
December 15, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in the delivery of your item. The delay was caused by an unexpected high volume of orders during this peak season, which has affected our usual delivery timeframes.
We would like to inform you that your order has been dispatched and should reach you very soon. We are very sorry for any inconvenience caused and truly appreciate your feedback, which helps us to improve our services and ensure a better experience for all customers.
If you require any further assistance, please feel free to contact our Customer Service Team. They will be happy to offer their full support to ensure your satisfaction.
We thank you for your understanding and patience.
Kind regards,
Customer Support Team
I ordered an item as the delivery time…
I ordered an item as the delivery time was suitable for me but after the purchase I got the email's confirmation that it was going to take 10 extra days so I cancelled it. The customer service send me an automatic response saying you cancelled it however we will do send it. I cancelled again and again snd again, specifying that I wanted a refund and to talk to somone, ( all this through the helpdesk, which is a online form, it is NOT possible to talk to someone) . Long story short, my iten is on its way to be delivered sompoint in the future. Casecref. 443019507483
November 28, 2025
Unprompted review
Reply from Dealmonday
Thank you for your message and for sharing your experience. We sincerely apologise for the confusion and inconvenience regarding your order. The delay was caused by an unexpected high number of orders during this peak season, which affected our usual delivery times.
When the cancellation request was received, the order had already been dispatched. Unfortunately, we are unable to recall a parcel once it has been sent. According to our system tracking, the order has now been delivered.
We are very sorry for the inconvenience and truly appreciate your feedback, which helps us improve our services. If you require any further assistance, or if you no longer need the order and wish to return it, please do not hesitate to contact our Customer Service Team. They will be happy to offer their full support and ensure your satisfaction.
We remain committed to providing a better experience and greatly value your patience and understanding.
Kind regards,
Customer Support Team
!!! AVOID !!! Extremely Slow Delivery - Not as Advertised!
Purchased an iPhone 16e with 'Expedited Delivery' within 2-4 working days.
However, the product did not arrive within the expected time frame, and no updates or communication was provided to advise on any delays, apart from the banner at the top of their website which was still incorrect as the delay was far more than an additional 2-3 working days.
The parcel tracking is suspicious, like others have mentioned with the "724 Saver" which was never going to arrive within the stated 2-4 working days as advertised and is no way expedited!
I submitted a cancellation and refund request and received a response the following day asking me to reconsider, and the 'estimated' delivery was 'around next week' which I declined.
I have therefore raised a chargeback as the item was not received as per the information provided upon purchase, and I do not trust this company to issue a prompt refund.
Deal Monday really needs to address their selected courier, as it appears this is a very common issue experienced by multiple customers.
My advice: Don't be fooled by the lower prices and pay a bit more to purchase a product from a reputable company that use a reliable courier such as DPD or DHL to save the hassle.
December 4, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in the delivery of your order. The delay was caused by an unexpected high volume of orders during this peak season, which unfortunately affected our usual delivery timeframes.
We would like to clarify that the 724 tracking number provided is intended for our internal tracking purposes. Once the order has been dispatched, the latest courier tracking information will be updated and available through the tracking provided.
As per your request, your order has been cancelled. We are very sorry for any inconvenience caused and greatly appreciate your feedback, which helps us to improve our services and ensure a better experience for all customers.
If you require any further assistance, please feel free to contact our Customer Service Team. They will be happy to offer their full support to ensure your satisfaction.
We thank you for your understanding and patience.
Kind regards,
Customer Support Team
Having purchased a Nintendo Switch on…
Having purchased a Nintendo Switch on the 2/12/25 with Dealmonday for a competitive price, noting a 2-4 day delivery, I thought it would be fine if it was a couple of days late. I am now nervous 9 days in, with a delay message now on the tracking page for 2-3 days delay due to ‘peak period’ if i will receive the item before Christmas. Having now looked at other Trustpilot reviews, I am ready to claim chargeback with my bank and order elsewhere.
December 2, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your feedback. We sincerely apologise for the delay in the delivery of your Nintendo Switch and fully understand the concern and frustration this has caused, particularly with the approaching festive period.
The delay was due to an unexpectedly high number of orders during this peak season, which placed significant pressure on our logistics team. We deeply regret that this has impacted your experience and are very sorry for any inconvenience caused. Please be assured that your feedback is invaluable and helps us to continuously improve our processes to provide a more reliable and efficient service.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to offer their full support to ensure your satisfaction and help resolve any concerns you may have regarding your order.
We truly appreciate your patience and understanding and hope to have the opportunity to restore your confidence in our service.
Kind regards,
Customer Support Team
ordered 28th november still not arrived…
ordered 28th november still not arrived 13th december terrible service
December 13, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in the delivery of your order and fully understand the frustration this has caused.
The delay was due to an unexpectedly high number of orders during this peak season, which unfortunately affected our usual delivery timelines. As requested, we have processed a full refund to your original payment method. Please allow a few working days for the refund to reach your account, as processing times may vary between banks.
We are very sorry for any inconvenience caused and greatly value your feedback. Rest assured that we are taking it seriously to improve our service and communication for all customers.
Should you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be pleased to offer their full support and ensure your satisfaction.
We sincerely appreciate your patience and understanding during this time.
Kind regards,
Customer Support Team
Ordered an item on the 27th November…
Ordered an item on the 27th November with estimated delivery of 2-4 days and have still not received it.
December 13, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We are very sorry for the delay in the delivery of your order and sincerely apologise for any inconvenience this may have caused.
We would like to explain that the delay was due to an unexpected high volume of orders during this peak season, which has temporarily affected our delivery times. Please be assured that we are continuously working to improve our processes to prevent such delays in the future.
We greatly appreciate your feedback as it helps us enhance our service and better support our customers. If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to provide their full support and ensure your satisfaction.
Once again, we apologise for the inconvenience and thank you for your understanding.
Best regards,
Customer Support Team
Liars - cheap and slow delivery service used when order said expedited delivery
Like most people I placed an order on Black Friday with Expedited delivery of 2-4 working days (ie plenty of time for Christmas!). Order has still not arrived and looking on my tracking information the service type is 724 Saver.
On Google it says the following:
"724 Saver" is a service type used by 724 Express (724EX), a logistics company often utilized for international shipping by discount electronics retailers like Dealmonday.
Service Purpose: It is a budget-oriented international courier service designed for shipping electronics and consumer goods from overseas (typically East Asia) to the UK and other destinations.
Delivery Timeframes: Estimated delivery is usually 6–10 working days, though user reports suggest actual transit times can extend to 10–15 days.
Cost: It is marketed as a "saver" option, meaning it is significantly cheaper than premium express couriers like UPS or DHL, often at the expense of slower transit times.
Therefore when they posted they used a cheap service that is IMPOSSIBLE to deliver quickly.
Had I known I would not have bought and am not hoping will arrive in the next few days or will have to buy here
December 13, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
Thank you for your message. We sincerely apologise for the delay in the delivery of your order and fully understand the frustration this situation has caused.
The delay was due to an unexpectedly high number of orders during this peak season, which placed additional pressure on our logistics team. We regret any inconvenience experienced and are very sorry for the disruption caused.
Please note that the 724 tracking provided is our internal tracking system. Once the parcel has been passed to the courier, the courier tracking will be updated in the tracking information previously provided. According to our records, the order has been dispatched and is on its way to you. You should expect to receive it very soon.
We take your feedback seriously and are actively working to improve our delivery processes and customer service to ensure a better experience for all customers.
If you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be happy to offer their full support to ensure your satisfaction.
We truly appreciate your patience and understanding and hope to restore your confidence in our service.
Kind regards,
Customer Support Team
Finally arrived
Update my order has finally arrived its all in Chinese but hopefully the actual Nintendo is in English. It wasn't deal Mondays fault it was the royal mail hadn't up dated their tracking system but im just glad it's here.
I keep being told to write a good review. On Sunday I was told it was out for delivery its now Tuesday and on the royal mail site it says still waiting on sender they have already missed my daughters birthday and now i fear it won't even be here for Christmas. Im furious because I don't understand why everyone else is getting their orders and I don't know where mine is. I can't even afford to go and buy another one it's not good enough letting people down yet the minute you leave a bad review their on your back we'll until I receive my order im not leaving a good review this has really stressed me out because every day my little girl is saying is it here yet.
December 1, 2025
Unprompted review
Reply from Dealmonday
Dear Customer,
We sincerely apologise for the delay in your order and completely understand the frustration and stress this has caused, particularly as it was intended for your daughter’s birthday and Christmas.
The delay has been caused by an unexpectedly high number of orders during this peak season, which has affected our usual delivery timelines. We would like to reassure you that, based on the tracking information, your parcel is currently in transit and should reach you very soon.
We are truly sorry for the inconvenience and disappointment this situation has caused. Please rest assured that your feedback is extremely valuable to us, and we are taking it seriously to improve our service and communication for all customers.
Should you require any further assistance, please do not hesitate to contact our Customer Service Team. They will be pleased to offer their full support and ensure your satisfaction with your order.
We greatly appreciate your patience and understanding during this time.
Kind regards,
Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.