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Company details

  1. Collectibles Store

Written by the company

Dear Japan is UK based online retailer who sells and can source official anime and manga collectables that are exclusive to the Japanese market place. Items such as Manga Magazines, special editions of volume releases and display goods such as key chains, acrylic stands and badges. Specific merchandise can be requested through the website allowing catering for your personal taste and interests.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Preordered figure

I made a preorder for one of their cute lookup figures a few months ago. It got dispatched and arrived quickly after it became available. It was also packaged really well! Highly recommend

February 9, 2026
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Reply from Dear Japan

Thank you so much for your review!

Rated 5 out of 5 stars

Fantastic

Had an amazing experience buying from Dear Japan!

I originally purchased a manga package which included a booklet and acrylic standee or charm (I don’t remember). There was a stocking issue though and I received very prompt communication from them where they offered me a full refund, or a partial refund to which I could still receive the item minus the acrylic charm.

I was very happy to accept the partial refund and the product arrived in perfect quality. Couldn’t be happier with this service!

January 22, 2026
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Reply from Dear Japan

Thank you so much for your review! We'd like to apologise again about the unexpected situation but we're glad we were able to find a suitable alternative :)

Rated 5 out of 5 stars

Great service

Quick and efficient customer service and fast secure delivery.

October 16, 2025
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Reply from Dear Japan

Thank you so much for your review!

Rated 5 out of 5 stars

Quick delivery

The product was received faster than I’d originally anticipated. For something delivered straight from Japan this was very fast. I was expecting a good week minimum but I received the parcel within a couple days. I will be purchasing from this site again in the future.

September 29, 2025
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Reply from Dear Japan

Thank you so much for your kind review! As a UK based company, we do have a storage space in the UK where we keep existing stock already brought from Japan and so that's why delivery can be quick. As we do have some pre-order items, these will take longer but we always specify the estimated shipment date on the order page. We look forward to bringing future merchandise to you :)

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Rated 5 out of 5 stars

Amazing

Fast delivery, amazing prices and was packaged well! Will be ordering from here again!

July 29, 2025
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Reply from Dear Japan

Thank you so much for your kind review. We hope you enjoy the items you bought and we look forward to bringing you more in the future!

Rated 5 out of 5 stars

Well packaged and quick delivery

I ordered a Re:vale album (Idolish7) and a Persona 5 Qset from Dear Japan which arrived today.
The items are as expected (the figure is so cute!) with no damage or anything. They were pretty decently priced too, coming to around £50 total.
I placed my order on 31/01 and it was shipped out 04/02. After shipping, I was given a tracking number and it arrived 2 days later. Overall, it was pretty quick and everything was very well protected and packaged! I will definitely order from here again!

February 6, 2025
Unprompted review
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Reply from Dear Japan

Thank you for your wonderful and detailed review. I'm glad you had a positive experience with us and I hope that will continue in the future!

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