Debt Free AdviceReviews 

2,101
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more

Rated 5 out of 5 stars

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more

Rated 5 out of 5 stars

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more

Rated 5 out of 5 stars

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more

Company replied

Company details

  1. Debt Relief Service

Written by the company

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,101)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st class service

I had an appointment with Ashama Haque and my experience at the appointment was very good. The advice provided was extremely helpful and has put me at ease. Thank you

August 22, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice Newham.  We are ecstatic that your expectations were met - and Ashama was helpful!

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Rated 5 out of 5 stars

Life Saver Professional respect me and my mental…

Professional respect me and my mental health issues and was friendly and polite with me and helped me with my mental health issues and I will be able to recommend him to anyone else who might have to do the SAME as me
Thank you and God bless you 🙏
hope for Light

August 20, 2024
Unprompted review
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Reply from Debt Free Advice

Thanks for the awesome review, Mark! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Rated 5 out of 5 stars

Kalpamayee cannot thank the adviser…

Kalpamayee cannot thank the adviser enough for their help and support they gave me I really appreciated it

August 20, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

Great customer service

Given an appointment quite quick which was really handy. Patricia was really helpful and supportive. There was no judgement, just simply wanting to help my situation. She listened, advised and helped me feel at ease. I would definitely recommend.

August 20, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Patricia. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

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Rated 5 out of 5 stars

Kalpamayee was extremely helpful and…

Kalpamayee was extremely helpful and I’m so thankful that she helped me with my issues.

August 20, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

Rated 5 out of 5 stars

Outstanding organisation and help …

Shola the lady dealing with my debts advice was brilliant she organised all my debts in order and was very reassuring and efficient really pleased with the service I was given

August 10, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shola. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Kalpamayee so happy.... so good

Kalpamayee... I am so happy... and thank you very much for your advice

August 19, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

Rated 5 out of 5 stars

Clear consise courteous advise that…

Clear consise courteous advise that left me with clarity.

August 16, 2024
Unprompted review
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Reply from Debt Free Advice

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve the service for everyone

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Rated 5 out of 5 stars

Debt Management Council

My experience with Debt Free Advice was phenomenal. The team was welcoming and made every effort to advise me on the best options to solve my financial burdens. I was personally assigned to Shabana Shaf. She is lovely, compassionate about her job and deeply cares about her clients. Shabana was caring, understood my situation and most importantly provided great resource management council on reducing debt. I would absolutely recommend Debt Free Advice for any financial guidance, you will feel valued.

August 15, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice.  We are ecstatic that your expectations were met - and we were able to assist you and Shabana was helpful.

Rated 5 out of 5 stars

Christian Otabor | ,fantast ic job well…

Christian Otabor | ,fantastic job well done,,very patient,understanding and caring,with my health issues,100% this person done great,
Thanks
Vincent Clarke

August 13, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Christian. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Kalpamayee is very helpful

Kalpamayee is very helpful

August 6, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

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Rated 5 out of 5 stars

Kalpamayee

Kalpamayee
I am properly adviced
So satisfied,

August 12, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that we were able to help

Rated 5 out of 5 stars

Finding the right problem

I’m so glad that I have an appointment with Kalpamayee. She gave me helpful advice that would help me to resolve issues I have and that she was very understanding and supportive!

August 5, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

financial problems

The company provided sound advice and took the time to listen to all my problems.

August 8, 2024
Unprompted review
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Reply from Debt Free Advice

Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that we were able to help.

Rated 5 out of 5 stars

Thanks to Isabella for her professional help!

Thank you very much, Isabella, for your invaluable help! Your support has been extremely important to me and I couldn't have done it without you. Thank you for your professionalism and warmth!

August 8, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help and Isabella was helpful.

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Rated 5 out of 5 stars

100% give full support to them

I had phoned because I was in deep stress about the amount of debt I was in and I had called Nucleus looking for guidance and help. Luckily I had been phoned by a wonderful lady who spoke to me after filling in the form, while she was being very understanding and patient even though it was coming to the end of her shift, her name was Kalpamayee! Honestly with her help I am now feeling much calmer and all my thanks and regards to her.

August 7, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

she's so great and helpful

Dorina was so great and helpful woman i have ever met.

August 6, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Dorina was helpful!

Rated 5 out of 5 stars

Excellent Customer Service and Problem - Skills by Ms. Bisola Alase-Walford.

Ms. Bisola Alase-Walford is an exceptional and customer - oriented Adviser at the Brent Citizens' Advice Bureau !!! Every time l have been to her office to seek advice, guidance and support about different aspects especially Money and/or Debt advice, she has always been so helpful! Despite the heavy workload, she does create the time to identify one's needs at the outset and then finds appropriate solutions to him or her. I'm very happy and impressed indeed with her excellent Customer service and Problem - solving skills !!!!!!

July 15, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Bisola. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

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