Debt Free Advice Reviews 

2,101
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... See more

Rated 5 out of 5 stars

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... See more

Rated 5 out of 5 stars

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... See more

Rated 5 out of 5 stars

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... See more

Company replied

Company details

  1. Debt Relief Service

Written by the company

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,101)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good very kind and helpful both…

Very good very kind and helpful both kenny and my advisor Kalpamayee

July 2, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

Advertisement
Rated 5 out of 5 stars

My experience with Shabana was really outstanding.

My experience with Shabana was really great.She’s very understanding and patient .She was able to support me and explained well in areas I didn’t understand.Also provided useful information that I didn’t have.Thankyou so much

June 28, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Shabana. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

Really good advice session

Really good advice session - looking at my debts- not as bad as I thought. Was scared to face my debts - but with hope, I know I’ll be able to knock them off realistically in a year a half to 2 years. Thank you so much for your support.

June 28, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Citizens Advice Brent – we would like to thank you for sharing this great review. We are thrilled that you had a great experience

Rated 5 out of 5 stars

I have just recived a call from mrs kechi chuma

I have just recived a call from mrs kechi chuma about a debt that i have not stooped worrying about for over a month no sleep not eating well and this charming kind lady has just lifted all the weight off my shoulders she has no idea what she has done for me amazing help ,support and guidence
Thankyou so much mrs kechi chuma

June 27, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Citizen Advice Lewisham.  We are ecstatic that your expectations were met - and we were able to assist you. We're happy Kechi was helpful!

Rated 5 out of 5 stars

Vesna Cvetek

The supporter was very calm, listened attentively, and was very polite. She also acts very professionally and informs me of things I am entitled to for me to live a happy and meaningful life.

June 25, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks for the awesome review, Brenda! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience and Vesna was helpful.

Advertisement
Rated 5 out of 5 stars

The advisor was reassuring and told me…

The advisor was reassuring and told me my issue is manageable and i can get help.

June 25, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thanks for the awesome review, Nobert! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Rated 5 out of 5 stars

Kalpamayee

Kalpamayee - she was patient with the english barrier and helped a lot thank you.

June 25, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five-star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that Kalpamayee was able to help.

Rated 5 out of 5 stars

Great customer service by kalpamayee

My advicer is very good.she make me feel welcome to her office and she's very helpful lady her customer service is very good.

June 18, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, I spoke with Ade and she is very nice and polite. She made me feel at ease and explained the procedure with me. She also took down some details and assisted me with getting an advisor. I felt less anxious and more comfortable reviewing the help I need.

June 20, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Ade. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Advertisement
Rated 5 out of 5 stars

Very imformative advice given.

Very imformative advice given.
Helpful friendly team of people

June 18, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at South West London Law Centre – we would like to thank you for sharing this great review. We are thrilled that you had a great experience

Rated 5 out of 5 stars

Our services was very good

Our services was very good. Patricia was very helpful.

June 18, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive rating for your recent visit to Nucleus. We're happy Patricia was helpful!

Rated 5 out of 5 stars

I feel greatly helped

I feel greatly helped shola .Relieved

June 18, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Necleus – we would like to thank you for sharing this great review. We're happy Shola was helpful!

Rated 5 out of 5 stars

Kalpamayee was very professional

Kalpamayee was very professional, kind & helpful. She did eveything i askwd pf her

June 17, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Advertisement
Rated 5 out of 5 stars

Simply the best.

Great attitude. Thank you very much, Oliver, for helping me solve my sudden problem.

June 17, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

On behalf of us all at Citizens Advice Waltham Forest – we would like to thank you for sharing this great review. We are thrilled that you had a great experience

Rated 5 out of 5 stars

Oliver at citizen advice

I contacted Cab in March and my appointment was end of May, for help in understanding bills, an going on the voters list & I needed a fridge as my last one stopped working last year, I had an appointment with Oliver, it was really nice to work with Oliver he pays attention to details, I was trying to get on the private voters list for months, asking many other organisations for help with no luck, but Oliver read the small print and found me an email to contact which I did, and have been helped now to be on it.
Also I told him about my problems with not being able to afford a fridge, he applied to a charity’s for me and I was awarded help to buy a new fridge. I can’t thank you enough, I am so grateful for your help, we need more people like you in this world.
An to think that morning of our appointment I felt like cancelling due to my health issues.

May 29, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help. We're happy Oliver was helpful!

Rated 5 out of 5 stars

It was suggested that I give the Debt Free Advice Charity a call…

It was suggested that I give the Debt Free Advice charity a call about my elderly mother's situation. The advisor Adé was super helpful and patient. She put my mother and me at ease, she listened attentively and explained the process. She took down details of the issue and found the most appropriate appointment option for my mother to meet with an advisor. She also gave advice on how to prepare for the appointment. She was super helpful and left me feeling hopeful about my mother's situation. Thank you Adé

June 14, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Ade. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Rated 5 out of 5 stars

I want to thank Dorina for giving me…

I want to thank Dorina for giving me the best experience she was really helpful and made my experience less stressful for me.

June 12, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Dorina. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Advertisement
Rated 5 out of 5 stars

Hello

Hello,
I wanted to share this message and thank you to Ms. Kalpamayee, who spoke to the council again today for my financial problems and because I do not have PIP benefits and I always have no money left for food at the end of the month and because of this Ms.Kalpamayee for the food bank I am very grateful for his kindness and understanding

June 11, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Rated 5 out of 5 stars

Kalpamayee was very helpful and very…

Kalpamayee was very helpful and very understanding she explain every thing very clearly
Thank you

June 11, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Nucleus - we're happy Kalpamayee was helpful!

Rated 5 out of 5 stars

Review with Elena

It was nice to speak to someone that could LISTEN. I’ve found it so hard to find someone to listen to me and although my current situation is still not solved I’m happy I got to speak to someone who is willing to help me as far as they can. I felt heard and understood.

June 10, 2024
Unprompted review
Debt Free Advice logo

Reply from Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Elena was helpful!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look