My wife and me were going trough very difficult time. Without people especially one person from Citizens Advice South Somerset we would be lost. Our experience is unique. Professionalism and underst... See more
Company replied
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See what reviewers are saying
I need to say a huge thank you to debt free south west but more so to our fantastic adviser Mr R Muff based in Weston super mare. This gentleman helped myself and my husband years ago with our debt pr... See more
Company replied
Hi, I would like to say thank you to everyone who was involved in my case. My words are too limited to express how grateful I am for the continuing support I receive from Trish Nicholls and her collea... See more
Company replied
Hello, I would like to say only one thing. From all institutions trying to help people on south-west, Talking Money is the best. Dave, my advisor, helped me in some many cases linked to many institut... See more
Company replied
Company details
Written by the company
Talking Money is a charity that provides free, independent and specialist money advice to individuals and their families. Our team of friendly advisers can help with lots of types of money worries from rent and council tax arrears to credit card debt and benefit overpayments. We can work with you to help you prioritise your bills and debts, understand your benefits and explore ways to increase your income. We offer our service via a range of channels to suit you, be that face-to-face, telephone, video calling, webchat, SMS or WhatsApp messaging. We sometimes have to close our services for a short period because we are full. For details on the availability of our services please see our website. We used to lead Debt Free South West, which was a regional partnership of 9 advice agencies that each provided debt advice services to their communities. Debt Free South West no longer exists as a partnership. Each of the agencies that were part of it (including us) are very much still operating, so please feel free to contact those agencies individually if you need help in your local area - they are currently listed in the locations section of this website. (Please note that any reviews posted on this Trustpilot account before 1st July 2022 were under the banner of Debt Free South West and therefore about a mixture of our partner agencies, not just Talking Money. Please click onto Talking Money as a location in order to see the previous reviews specifically about us.)
Contact info
1 Hide Market, West Street, St Philips, BS2 0BH, Bristol, United Kingdom
- 0800 121 4511 / 0117 954 3990
- mail@talkingmoney.org.uk
- debtfreesouthwest.uk
4.7
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Couldn't do it alone
September 18, 2020
Unprompted review
Reply from Talking Money
Hi Joanna,
Many thanks for the positive feedback and we will pass this onto your adviser.
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Great advice and a great service
Great advice and a great service. And very helpful.👍👍👍👍👍
August 27, 2020
Unprompted review
Reply from Talking Money
Thanks for the great review and we will pass this feedback onto your adviser
An absolutely fantastic service for…
An absolutely fantastic service for those with debt issues. I really can't thank them enough!
August 23, 2020
Unprompted review
Reply from Talking Money
Thanks for the great feedback. This will be passed onto your adviser
they helped me with relevant advice
August 19, 2020
Unprompted review
Reply from Talking Money
Thanks for the great feedback. This will be passed onto your adviser
Wonderful experience
Wonderful experience, I can't thank them enough, so grateful. Kind and thorough support throughout. A vital community resource.
August 14, 2020
Unprompted review
Reply from Talking Money
Many thanks for your review and glad that you had a positive experience with us. This feedback will be passed onto the adviser.
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Money Advice West were only able to…
Money Advice West were only able to refer me to a local debt advice service. I applied for a Debt Relief Order through this service, but it was declined because I had disposed of assets (removed my name from an ex partners mortgage) within the last two years. Had I been correctly advised of the process and requirements of a DRO, I would have sought alternative arrangements. My debts are now in the process of being managed by collection agencies. Not happy.
August 12, 2020
Unprompted review
Reply from Talking Money
Dear Geoffrey
I am sorry to hear of this experience and this has been sent to the partner who you attended with to look into further.
Kind regards
Money Advice West
FANTASTIC SERVICE
FANTASTIC SERVICE.
Nick has been helping giving me advice on my financial situation but it has been more than that, Nick has been a great supporter psychologically during lockdown.
August 12, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
Appreciate the advice and support…
Appreciate the advice and support initially, however I felt my situation was too complex to handled and required other intervention
August 12, 2020
Unprompted review
Reply from Talking Money
Dear Oona
I am sorry to hear of this experience and this has been sent to the partner who you attended with to look into further.
Kind regards
Money Advice West
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
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When I went to Talking I was in pieces…
When I went to Talking I was in pieces and with lots of debts but they helped me with my debts and I’m so happy for their services. I would recommend anyone who needs their services. Thank you
August 11, 2020
Unprompted review
Reply from Talking Money
Many thanks for your feedback and we are glad to hear that you were happy with the service. We will pass this on to your adviser
Very helpful when i needed it
Very helpful when i needed it. Thank you.
August 8, 2020
Unprompted review
Reply from Talking Money
Many thanks for the positive feedback. This will be passed onto the adviser as soon as possible
The people I came into contact with…
The people I came into contact with were on the whole friendly and helpful even if a little too inclined, to my mind, to leap to the calculator and give an answer based solely upon the figures it gave.
While money is money, people are people, and what may be, at least in theory, the best course of action, it may not be the most practicable for the client. That's been my experience, at any rate.
August 7, 2020
Unprompted review
Reply from Talking Money
Hi Rex,
Thanks for the feedback and glad the experience was overall a positive one but will pass that feedback on to the agency.
Many thanks
Money Advice West
Excellent friendly welcoming
Excellent friendly welcoming. Received great guidance and financial advice.
Due to this advice I have managed to clear my debt and move forward.
August 6, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
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They where helpful but the agreement we…
They where helpful but the agreement we made they went behind my back and change it so its not like you can say that they are gonna stick to it.
August 6, 2020
Unprompted review
Reply from Talking Money
Dear Tina
I am sorry to hear of this experience and this has been sent to the partner who you attended with to look into further.
Kind regards
Money Advice West
They were very friendly and helpful
They were very friendly and helpful, went through everything with me and helped me sort my problems out
August 6, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
I am very happy with the services that…
I am very happy with the services that you provide, punctuality, concern, solving people's problems and bringing joy into the same one. I wish you success.
August 5, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
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realy helpfull
August 5, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
Water bill
They have helped me to reach an agreement for council tax arrears and reduced my water bills
August 5, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
Very helpful
Very helpful. Really good advice. I've felt comfortable after I've left mine appointment. The stress and worrys has been gone. THANKS
August 5, 2020
Unprompted review
Reply from Talking Money
Many thanks for the feedback, we are really glad that you were happy with the service. This will be passed onto your adviser.
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