DecantX Reviews 

2,259
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping service, fair and accessible pricing options, and the secure bubble wrap packaging that keeps items completely safe. People truly enjoy exploring a vast selection of luxury and designer fragrances through convenient smaller sizes without having to commit to expensive full bottles. However, some customers also noted frustrating issues with faulty atomizer sprayers failing prematurely on a few of the smaller sample bottles. Despite these occasional minor flaws, reviewers genuinely appreciate the responsive customer support team when resolving delivery mistakes or quick replacement needs.

What people talk about most

Product

Consumers find product satisfaction in exploring diverse fragrances through convenient, well-packaged sample... See more

Quality

Customers consistently note positive experiences with quality, praising the secure packaging, sturdy glass... See more

Order

Reviewers mention positive feedback about order, frequently highlighting fast shipping, free delivery... See more

Price

Customers had positive experiences with price, often noting that the costs are fair and reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good decant company that has good customer service. Their prices are ok in general for 2 ml, but they always have discounts (usually 20%) and have a loyal program where you can get free decants depend... See more

Rated 5 out of 5 stars

Have ordered from DecanrX multiple times. Every time, the shipping is super fast. Colognes are safely protected in 2X bubble packaging. Decent X is perfect for travel colognes and a "try before you bu... See more

Rated 5 out of 5 stars

Customer service was VERY responsive and helpful. I ordered a premium decant and it did not smell like what I recalled from originally testing the scent. The customer service rep asked for some basic... See more

Company replied

Rated 5 out of 5 stars

Five star service all the way. Great, fair pricing and orders ship quickly- unlike other decant services that sit for days as "label created" before actually shipping. Always a great, authentic, produ... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Flavours, Fragrances and Aroma Supplier

Written by the company

DecantX is a Fragrance Sampling Service that is based out of Miami, Florida in the U.S.A. Here at Decantx we guarantee all fragrances to be 100% genuine and authentic hand decanted scents from the world’s top niche & designer fragrance houses. We offer hundreds of different perfumes & colognes to choose from for you to begin your fragrance journey in beautifully packaged atomizers with a variety of sizing options, bottle types and colors for you to smell good and feel great! Our wonderful customer base is our main priority. Certifying and providing a positive purchasing experience with a competitively priced service is always our mission! We ensure quick and efficient shipping worldwide with free shipping within the U.S. Decantx rebottles authentic fragrances from the original bottle into our sample bottles and atomizers. Decantx is an independent entity and is not affiliated, connected to, or associated with the manufacturer or designer of the fragrances we sell. DecantX has a dedicated team of professional and helpful customer services reps who are always available and ready to assist any anytime you have questions or concerns. Please reach out to us for any questions, concerns, or feedback - We'd love to hear from you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,259)

318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On point every time!

Top-tier service from start to finish. Everything arrived quickly, perfectly packed, and smelling fantastic. It’s hard to find consistency like this, which is why I keep coming back. Highly recommend!

October 16, 2026
Rated 5 out of 5 stars

Authentic Scents and Fast Delivery

I've ordered scents that I'm very familiar with as well as new ones. They're always authentic. Also appreciate the option to blind buy samples for fragrances that aren't available in department stores at a pretty no-risk cost. Items always arrive quickly too; I'm on the East Coast.

October 16, 2026
Rated 5 out of 5 stars

Have ordered from DecanrX multiple…

Have ordered from DecanrX multiple times. Every time, the shipping is super fast. Colognes are safely protected in 2X bubble packaging. Decent X is perfect for travel colognes and a "try before you buy" option, cause smelling something in a store never does a perfume justice --- you absolutely have to try it on your skin first for a while to know if a cologne truly suits you.

October 16, 2026
Rated 5 out of 5 stars

Best in class fragrance sampling company

I’ve used a couple other popular online fragrance sampling companies as well before settling on DecantX. I find DecantX to be more reliable, offer better prices, and — very importantly, they offer free shipping no matter the size of your order, even a single small fragrance sample.
I only use DecantX now to satisfy my habit of trying out new fragrances.

October 16, 2026

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