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3.3
2 reviews
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7 weeks on and I’ve still not received my refund?…I have been going back & forth with their extremely incompetent customer service but no luck.
I’ve had to send an email to their CEO…
I just want my money back and to forget this business ever existed!
They will try your patience whilst they try to hang on to YOUR money!
Best avoid the Decathlon brand if you value customer service and honest policy.
Really excellent after sales experience. Our bike was perfectly fine but just took up more space than we expected (our fault). Despite discarding the box, Decathlon refunded us in full, just asking us to pay a reasonable fee to a driver to collect from us. The refund came within an hour of the driver taking it back to the shop. This is above and beyond stuff and way more accomodating than any other retailer needs to be.
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