As always Decathlon delivered quality products for acceptable price. I really love the products that you can find in Decathlon, and all of them are having good quality. Price or quality of the prod... See more
Company replied
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See what reviewers are saying
The Swedish website does not look 100% well integrated when it comes to order confirmation and delivery tracking, but it works well. Decathlon products are really good. Only shame is they're only loc... See more
Company replied
Problems with delivery system and incongruous between online and email. Online it said it was delivered but in the shop my order was not present there yet…therefore, it made me lose a lot of time. Onc... See more
Every step was easy, ordering- confirmation of order- delivery. Product was easy to assemble and we are quite satisfied by product itself: good quality of the materials, good balance. It is good exer... See more
Company replied
Company details
- Sporting Goods Store
- Activewear Store
- Bicycle Store
- Outdoor Clothing and Equipment Shop
- Sportswear Store
Information provided by various external sources
Världens största sportåterförsäljare. Hos Decathlon hittar du fler än 40.000 sportartiklar inom över 70 sporter. Vi levererar våra prisvärda produkter till hela Sverige. Decathlon startade 1976 i Lille, Frankrike och sedan dess har vi expanderat till över 50 länder. Här på Decathlon designar, producerar och distribuerar vi våra egna märken, våra passionbrands. Vi är sportutövare, så våra produkter måste möta vår egen höga standard. De självklara fördelarna med detta är att vi kan ha mycket konkurrenskraftiga priser utan att kompromissa med kvaliteten.
Contact info
Droskvägen 2, 177 45 , Järfälla, Sweden
- +468281334
- kundservice_online@decathlon.com
- decathlon.se
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
God service!
December 1, 2020
Reply from Decathlon Sverige
Hej Laszlo!
Vad roligt att höra, tack för ditt fina omdöme och ha en underbar dag!
/Emma, Decathlon 😊✨
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Worst delivery service ever
I normally like decathlon, but this time I am giving 1 star for the worst delivery service ever. I bought a treadmill and asked for a door delivery instead I got a delivery only down the building and I had to carry the package (111kg) all by myself up to the 6 floor, fortunately there is a lift.
But now I am injured at my back because of it. I should probably sue them for this.
November 28, 2020
Unprompted review
Reply from Decathlon Sverige
Hello!
Thank you for your review! We offer home delivery with Postnord but unfortunately it does not include help with carrying your package. You can read more about it here https://www.decathlon.se/faq.html#leverans
We are sorry to hear that you hurt your back and hope you feel better soon!
Have a nice day!
// Ebba, Decathlon
Reply from Decathlon Sverige
Hello!
Thank you for your review! Yes, we hope to be there soon too! In the meantime, feel free to visit our online shop :)
Have a great day,
//Erik, Decathlon
Decathlon is love decathlon is life
November 18, 2020
Reply from Decathlon Sverige
Hello!
Haha, agreed 🤝
Have a nice day and thanks for your review!
//Erik, Decathlon
Great products to ever greater prices
Great products to ever greater prices. Have been a customer at Decathlon now for the last 5 years and looking forward to be a customer in the future as well.
November 12, 2020
Unprompted review
Reply from Decathlon Sverige
Hello!
Thank you for your review! We're thrilled to hear that you enjoy our services and products! Spread the word, have a great day!
Best regards,
//Erik, Decathlon
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Amazing products
Amazing products, great quality even though price is low. Really good price/quality ratio!
November 12, 2020
Reply from Decathlon Sverige
Hello Phil!
Thank you for your review! Excellent price/quality ratio is something we always strive for.
Have a great day!
//Erik , Decathlon
Reply from Decathlon Sverige
Hello!
Thank you for your review, have a great day!
//Erik, Decathlon
4 Star.
First time i received a defected item from Dechatlon.
Back to exchange it.
Still very happy over all with Dechatlon.😀
Size wise you need to buy one size larger
October 27, 2020
Reply from Decathlon Sverige
Hello
Thank you for taking the time to share.
We are happy to hear that you had a good experience despite the first one being a defect.
Reply from Decathlon Sverige
Hello
Thank you for taking the time to share.
We are happy to hear that you are satisfied with the product and service.
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The delivery time from online shop is…
The delivery time from online shop is far to long
September 21, 2020
Unprompted review
Reply from Decathlon Sverige
Hello
Thank you for taking the time to share.
Thanks for your feedback!
I regret that you were dissatisfied with the experience with us and I hope that this has not affected you too much.
You are warmly welcome to contact customer service and we will explain more about how our order management works.
Strangely working website, otherwise good
Strangely working website, the search engine is quite unpredictable. But what i managed to find and order, was normally of good quality. When it was not - always easy to return!
September 20, 2020
Unprompted review
Reply from Decathlon Sverige
Hello
Thank you for taking the time to share.
Happy to hear that you like our product and the return was easy.
Thanks for the feedback on the search engine, I will forward it to my colleges.
Bought a tennis racket online
Bought a tennis racket online. Good price and everything went fine.
September 14, 2020
Unprompted review
Reply from Decathlon Sverige
Hello
Thank you for taking the time to share
We are very happy to hear when our customers are satisfied with the experience at Decathlon
Have a nice day!
If you want a bike forget the online shop!
If you want a bike, go to the store, forget the online shop, it has the worst customer service possible. A phone number never working, a reply by email not before 48/72h.
I received my bike 2 weeks after my order ( late). The front wheel was not spinning properly and actually stopped spinning completely while I was trying the bike, almost killing myself. I sent an email to the 'customer service', no reply. So I borrowed a friend's car because mine is too small. I drove to the shop in Kungens Kurva ( 2 hours trip back and forth). I spent about 2 hours in the shop, when finally, after extenuating and useless tentatives of fixing it, they realised the wheel was faulty; they replaced it with a new one, but unfortunately not in the same colour. I asked to replace both wheels at least to have a matching colour front and back. Not possible, so I have now a new bike that does not look new. However, I contacted again the 'customer service', asking for some compensation, at least a refund for the home delivery cost. Their answer was appalling, zero customer service skills, they lost a customer for kr199. Well done!
August 31, 2020
Unprompted review
Reply from Decathlon Sverige
Thanks for your feedback! I regret that you were dissatisfied with the experience with us and I hope that this has not affected you too much.
I regret your experience again and you are welcome to come along if there was something special that could have been done better by our employees. We appreciate all feedback and take it to heart to improve as a business. I hope for your understanding and wish you a nice day!
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Best store ....mall of Scandinavia....and so good service the fitness department 😊
August 14, 2020
Unprompted review
Reply from Decathlon Sverige
Hello
Thanks for the review!
Have a nice day
Useless for those staying in Sweden
Useless for those staying in Sweden. It's more than 2 weeks since I've placed a order and it's not even entered Sweden yet. People travel the entire globe in 48 hours...
August 12, 2020
Unprompted review
Reply from Decathlon Sverige
Thanks for your feedback!
I regret that you were dissatisfied with the experience with us and I hope that this has not affected you too much.
You are warmly welcome to contact us and we will explain more about how our order / stock management works.
you are welcome to get back to us if there was something special that could have been done better by our employees. We appreciate all feedback and take it to heart to improve as a business. I hope for your understanding and wish you a nice day!
Reply from Decathlon Sverige
Hello
Thanks for your review!
Have a nice day
Reply from Decathlon Sverige
Hello
Thanks for your review
Have a nice day
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Nice deals quick n easy
August 11, 2020
Unprompted review
Reply from Decathlon Sverige
Hello
Thanks for your review!
Have a nice day
Reply from Decathlon Sverige
Hello
Thanks for your review.
If you can contact customer service to explain whats is bad so we can improve our organisation.
Have a nice day
Great value for cost
I have ordered in several countries and the service is great. I enjoy the products very much as they are quite great value for cost. Too bad there are not many shops in Sweden so we can see the products on the spot. Great job guys, best regards and looking forward for what you will bring forward in the future!
August 7, 2020
Unprompted review
Reply from Decathlon Sverige
Hello!
Thank you for your review! We hope to expand to more cities in the future. You can help out by spreading the word about us. Have a fantastic day and thanks again! :)
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